PROFILE

Experienced professional with a background in hospitality, demonstrating a track record of successfully managing and maintaining cleanliness in various environments. Proven ability to supervise and coordinate housekeeping teams, ensuring high standards of cleanliness and guest satisfaction. Strong attention to detail, time management, and customer service skills, coupled with adaptability to changing priorities. Adept at resolving issues promptly and efficiently. PROFESSIONAL EXPERIENCE

SUPERVISOR, Green Residence Air VNB 2012 – present Philippines

•Managed daily operations, including check-in/check-out processes and guest requests, ensuring a seamless guest experience.

•Supervised a team of staff, providing training, scheduling, and performance evaluations to enhance team efficiency.

•Implemented cost-effective measures to optimize resource utilization and control expenses.

•Resolved guest concerns and issues promptly, maintaining a high level of customer satisfaction.

•Collaborated with maintenance and housekeeping teams to ensure rooms and facilities were well-maintained.

•Conducted regular audits to ensure adherence to company policies and quality standards. GENERAL HOUSEHOLD, Metro Mocha 08/2019 – 09/2021 Phliippines

•Managed household chores, including cleaning, laundry, and meal preparation.

•Maintained a safe and organized living environment for the family.

•Assisted with childcare responsibilities, ensuring the well-being and comfort of children.

•Handled grocery shopping and managed household expenses efficiently.

•Performed routine maintenance tasks, such as minor repairs and gardening.

•Adapted to changing family needs and provided flexible support as required. FRONT DESK OFFICER, Hotel Impessa 2017 – 2018 Philippines

•Welcomed guests, facilitated check-in/check-out procedures, and provided information about hotel services.

•Managed reservations and room allocations, optimizing occupancy rates and revenue.

•Handled guest inquiries, requests, and concerns promptly and professionally.

•Assisted in maintaining accurate records of guest accounts, billing, and payments.

•Worked closely with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

•Maintained knowledge of local attractions and services to provide recommendations to guests. COOK AND MANAGEMENT, Villa Angelina Resort and Restaurants 01/2016 – 11/2017 Philippines

•Prepared and cooked a variety of dishes, maintaining high culinary standards and presentation.

•Managed kitchen inventory, ordering supplies and controlling food costs.

•Trained and supervised kitchen staff, ensuring adherence to food safety and hygiene protocols.

•Collaborated with the front-of-house team to coordinate food service and meet customer expectations.

•Developed and updated menu offerings, considering seasonal ingredients and customer preferences.

•Implemented food waste reduction strategies and maintained a clean and organized kitchen. CASHIER, Daily Grind Coffee 2015 – 2016 Philippines

•Operated cash registers and handled customer transactions accurately.

•Provided excellent customer service by addressing inquiries and resolving issues.

•Maintained a clean and organized cashier station and store area.

•Managed cash and credit card payments, balancing cash drawers at the end of shifts.

•Assisted with restocking shelves, monitoring inventory levels, and pricing products.

•Collaborated with the team to ensure a smooth and efficient flow of customers during peak hours. LIZZANE E. INTAL

ad0bk0@r.postjobfree.com +63-917******* /921*******

# 26 saint paul st. Villena subd . San Vicente Apalit Pampanga SKILLS

•Proficient in various cleaning techniques, products, and equipment.

•Knowledge of proper sanitation and hygiene practices.

•Thoroughly clean and inspect rooms for cleanliness and orderliness.

•Efficiently manage tasks and complete them within designated time frames.

•Maintain orderly and well-stocked cleaning carts or supplies.

•Effectively communicate with guests and staff regarding room status and guest requests.

•Possess the physical endurance to perform repetitive cleaning tasks for extended periods.

•Ability to identify and address cleaning challenges or issues.

•Collaborate with colleagues to ensure a seamless cleaning process.

•Provide excellent customer service by addressing guest needs and concerns.

•Adjust cleaning routines based on guest preferences and special requests.

•Follow safety protocols to prevent accidents and maintain a safe work environment.

•Implement eco-friendly cleaning methods and use environmentally responsible cleaning products when applicable. EDUCATION

Bachelor of Science in Computer Programming

AMA Computer Institute of Technology

Quezon City, Philippines

TRAINING / CERTIFICATE

HOUSEKEEPING - National Certificate II

Technical Education And Skills Development Authority (TESDA)

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