Mary Kay O’Brien

**** ******* *****

Henderson, KY 42420

Professional Objective

Highly adaptive customer service/insider sales representative seeks a position where extensive experience combined with conscientious problem-solving skills can be utilized to foster the best outcomes per situation for the customer’s and company’s benefit.

Professional Experience

Customer Service/Inside Sales Rep Start Date (03/2003)

WR Meadows – Hampshire, IL End Date (06/2006)

-Fielded incoming calls from customers, ascertained the customer’s need(s) and promptly researched, troubleshot, and came up with answers or solutions for the customer whenever possible.

-Proactively made outgoing phone calls to dormant and prospective customers to see how we could serve them or get their business back.

-Kept impeccably accurate and thorough records of customer interactions and updated customer information

Customer Service/Inside Sales Rep Start Date (09/1991)

JD Russell CO – Tucson, AZ End Date (12/2002)

-Performed all duties as described in above employment description PLUS performed all sales manager duties covering 17 states.

-Conferred with customers to obtain details of difficult to solve complaints or customer needs all while keeping a good relationship between the customer and the company.

-Determined costs and priced special items or needs. Kept the plant and customer abreast of the details of the inquiry/order.

-Resolved personnel conflicts/problems and maintained a positive and open work environment.

Relevant Skills

-Familiar with all current computer, communications technology or can learn it quickly.

-Socially perceptive and strive to keep records correct and updated while serving both the company and customer’s needs.

-Excellent skill with time management, multitasking, and follow through

Education

MBA (Master of Business Administration) with honors. Ashford University, IA. 2012.

BA (Bachelor of Arts, Psychology) with honors, Ashford University, IA. 2010.

High School Graduate, Forest View High School, Arlington Heights, IL. 1983.

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