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Customer Service General Manager

Location:
Bacoor, Cavite, Philippines
Posted:
October 11, 2023

Contact this candidate

Resume:

Carlos O. Ollos

+639*********/ +639*********

ad0bjl@r.postjobfree.com

Permanent Address : Phase 2 Block 6 Lot 29

Solar Homes, Dasmariñas

Cavite

Age : 33 years old

Birthdate : August 18, 1990

Birth Place : kalookan city

Height : 5’7 ft.

Weight : 120 lbs.

Sex : Male

Civil Status : Single

Religion : Roman Catholic

Nationality : Filipino

Objective:

Seeking a position in a dynamic

organization where I can utilize my

communication skills, problem-solving abilities

and attention to detail to make a positive

contribution. With my time management skills,

interpersonal abilities and adaptability. I am

confident that I can thrive in a fast-paced and

constantly changing environment. Reliable

professional dedicated to overcoming any

challenge.

Education:

Bachelor of Science in Hotel and Restaurant

Management

Brookfield College in Cavite

Dasmariñas Cavite 2009 - 2013

Congressional National High School

Dasmariñas Cavite 2003 - 2007

Elementary School

Dasmariñas Cavite 1997 - 2003

Skills:

● Customer Service Oriented

● Knowledge of food handling and food hygiene

● Knowledge of handling customer complaint

● Ability to lift 25 kilos

● Ability to stand for extended periods of time.

● Knowledge of following instructions and learn

new techniques

● Strong time management skills in order to

ensure all work is completed by the end of shift

● Critical thinking and creative problem solving.

● Have strong process orientation and good

organizational skills with keen attention to

details.

● Possesses a combination of strong work

ethics and effective intrapersonal skills,

● Oral and Written Communication Skills.

● Have a good learning attitude

● Can work even under minimum supervision

● Excellent physical stamina and the ability to

multitask

● Can undergo training

Experience:

Restaurant General Manager -

Mandaluyong City, Philippines

Domino’s Pizza Phils. September 27, 2022 –

Present

● Recruiting, hiring and training all restaurant

staff, including servers and hosts

● Scheduling employees to ensure shifts have

proper coverage

● Streamlining the restaurant processes to

improve the guest experience

● Monitoring restaurant finances, including

sales and expenses

● Enforcing food handling regulations and other

guidelines to increase guest safety

● Promoting the restaurant and finding ways to

bring in more customers

● Handling customer complaints

Checker - General Trias, Cavite, Philippines

JAMGASCO, INC. August 19, 2021 – July 1,

2022

● Checks, processes, and clears customers’

orders for shipments

● Keeps the warehouse and its environs clean

to ensure safety

● Operates, cleans, and maintains all the

equipment used in the warehouse

● Sorts, arranges, and labels all the goods in the warehouse

● Receives and examines all the incoming

goods on behalf of the organization

● Wears safety gears needed in the warehouse

● Prepares all orders by the customers for

shipment or for nearby purchase

● Opens all containers having the incoming

goods of the company

● Collaborates with the procurement and sales

department of the organization to ensure

regular availability of goods

● Keeps inventory or record of the movement of

goods in and out of the organization

● Could also offer valuable advice to the

management of the organization on goods

procurement and marketing strategies if need

be.

Assistant Restaurant Manager -

Quezon City, Philippines

Bonchon Chicken Phils. May 2017 – January

2019

● Research new wholesale food suppliers and

negotiate prices

● Calculate future needs in kitchenware and

equipment and place orders, as needed

● Manage and store vendors’ contracts and

invoices

● Coordinate communication between front of

the house and back of the house staff

● Prepare shift schedules

● Process payroll for all restaurant staff

● Supervise kitchen and wait staff and provide

assistance, as needed

● Keep detailed records of daily, weekly and

monthly costs and revenues

● Arrange for new employees’ proper

onboarding (scheduling trainings and ordering

uniforms)

● Monitor compliance with safety and hygiene

regulations

● Gather guests’ feedback and recommend

improvements to our menus

Assistant Restaurant Manager - Saudi, Arabia

Maestro Pizza BY Daily Food Co.

October 2014 – October 2016

● Opening and closing the restaurant.

● Appointing, inducting, and mentoring new staff

members.

● Scheduling shifts and assigning tables to wait

staff.

● Resolving customers' questions and

grievances in a professional manner.

● Conducting payroll activities in an accurate,

timely manner.

● Ensuring that the restaurant adheres to

pertinent health and safety regulations.

● Purchasing new ingredients, kitchen utensils,

and equipment as stock is damaged or

depleted.

● Sourcing better deals on all resources and

equipment that warrant replacing or

replenishing.

● Recording all income and expenses and

ensuring that cash registers are balanced.

Character Reference

• Jan Kristian Baltazar Surat

Asst. Manager at Domino’s Pizza

Phils- Molino Branch

096********

• Roberto Orola

CYLS Inspector at Caloocan Gas

Corporation

092********

• Renato Marcos

Restaurant Manager at BonChon Phils.

099********



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