Data Entry Customer Service

Joette Denise Pitts

Phoenix, AZ *****

Summary:

Accessed requested data and information using computer database systems and/or management information.

Prioritized daily, weekly, and monthly job tasks to support regulatory requirements and service level agreements.

Verified and corrected information reported in various documents.

Updated and transferred information to database using Alpha/numeric data entry.

Technical Skills:

Data Entry

Data entry processing

Data Validation

Data Entry

Typing

10 Key by Touch

Filing

Scheduling

Scanning

Customer Service

Professional Experience:

Lancesoft/Molina Healthcare, Phoenix, AZ October 2022 - January 2023

Information Processor

Performed processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes.

Verified Enrollment file errors, ID card generation errors, PCP assignments and, 834 enrollment files to vendor/third-party administrators.

Processed COB eligibility through Molina application to ensure accurate information is represented in Molina's enrollment system. Assisted with the support of the newborn enrollment functions, including call center, claims, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/dis-enrollment activity and Mass Member Moves.

Prioritized daily, weekly, and monthly job tasks to support regulatory requirements and service level agreements.

Displayed initiative to complete assigned tasks timely and accurately and balanced workload to assist peers and Supervisor.

Provided knowledgeable response to internal and external inquiries regarding eligibility, ID cards, selection of primary, care provider, and state enrollment transactions.

Reconciled eligibility with State Agencies using varied methods. Tracked and documented all transactions with State Agencies.

Arete Technology

Maricopa County Public Health Department, Phoenix, AZ December 2021 - September 2022

Medical Records Clerk

Greets patients, confirms patient identity, obtains patient demographic information and records.

Updates patient information in an electronic medical record.

Answers telephones, assist callers, and directs calls/messages to appropriate staff.

Ensures all forms are correctly completed and signed by the client.

Being able to ask questions to the client (COVID and STD Questions) to determine which queue to assign the client to be placed on the appropriate schedule for the clinic.

Assembles records through scanning and filing into medical records according to departmental procedure.

Releases patient information only as appropriate per applicable laws and policies.

Re-files records into permanent area, delivers records to requestors as needed, and purges inactive records.

Performs other duties as assigned; Purges inactive records according to retention schedules.

Apidel Technology Maricopa County Public Health, Phoenix, AZ February 2021 - August 2021

Data Entry Clerk

Verified and corrected information reported in Hep C reports.

Entered confidential client demographic, medical and health records information into database.

Ensured accuracy of the health reports/information received.

Maintained confidentiality at all times.

Alpha/Numeric data entry.

Scanned health records.

Kforce temp agency Change Healthcare, Phoenix, AZ September 2020 - February 2021

Data Entry Clerk

Verified and corrected information reported in various documents.

Updated and transferred information to database using Alpha/numeric data entry.

Ensured accuracy of the healthcare documents.

Scanned various documents.

Randstad Target.com, Seasonal position October 2018 - December 2018

Data Entry Operator Customer Service Representative

Organize files and collect data to be entered into the Microsoft database.

Accessed requested data and information using computer database systems and/or management information.

Received calls from the public and responded to questions or concerns according to Target.com guidelines and specifications.

Confidentiality and security were maintained at all times.

Showed empathy and concern to the guest while correcting errors and provided solutions.

Teletech/Centers for Disease Control and Prevention (CDC) February 2016 - February 2017

Data Entry Clerk Customer Service Representative

Received calls from the public and responded to questions or concerns according to CDC guidelines and specifications.

Served as an integral member of a team responsible for disseminating useful information as requested.

Used skills in oral and written communications, gathering and conveying information as needed.

Data entry for case updates, indexing, returned mail, court order info and Tax requests.

Fedex, Tempe, AZ September 2015 - Junuary 2020

Dangerous Goods Specialist

Provides movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods.

Ensures the use of safety procedures when handling packages.

Load/unload aircraft containers and company vehicles in a safe and efficient manner.

Ensures all cargo is properly secured. Locates sorting information on packages. Scans packages according to prescribed procedures.

Scans materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required.

Manually sorts packages/documents to appropriate slide, line, belt and/or container for final distribution. Cleans company vehicles.

Glendale Union High School District, Glendale, AZ July 2008 - April 2009

Attendance Assistant

Answered phones; Relieved receptionist daily; Scheduled appointments; Dealt tactfully with parents and students in determining discipline action.

Collected and maintained student attendance information and discipline records; Provided clerical support to the Assistant Principal for Discipline.

Accessed requested data and information using computer database systems and /or management information; Ensured accuracy of attendance records, including verification of forgeries and truancies for the purpose of complying with State laws governing attendance accounting.

Maintained a variety of attendance records, schedules, and files (manual and computer) (e.g. contact and telephone logs, student attendance, tardies, memos, etc.) for the purpose of documenting and/or providing reliable information.

Scanned various documents.

Processed documents and materials (e.g. withdrawal grades; attendance records, student placement, etc.) for the purpose of disseminating information to appropriate parties.

Responded to inquiries from a variety of individuals (e.g. staff, parents, probation officers, other schools, and/or students, etc.) for the purpose of providing information and/or direction as may be required.

Phoenix Elementary School District September 2006 - July 2008

NCLB Student Data Technician

Enrolled, added, transferred, and assisted with registration of students with accurate entry and withdrawal information.

Responsible for the alpha/numeric data entry, maintenance, and validation of data related to student information.

Ran reports for verification and validation of information.

Ensured that data errors were corrected in a timely manner.

Made necessary changes to data as required.

Ran Queries when necessary.

Scanned student documents.

Established and maintained student files and permanent record.

Assisted in collecting, organizing and distributing documents related to instruction and assessment.

Mailed transcripts and other documents of transferring students.

Confidentiality and security were maintained at all times.

Express Scripts, Tempe, AZ March 2003 - April 2005

Patient Care Advocate

Received inbound service inquiries and orders for medication from members, physicians, pharmacists, providers, and adjusters in the call center.

Maintained customer focus while conversing with the caller to provide professional customer service quickly and efficiently while reviewing caller’s information.

Responsible for reviewing and entering claims, p schedule reconciliation, registration, CPT/ICD-9 coding verification and assignment, charge posting, and data entry processing for HCFA 1500 and UB92 claims.

Education:

Lasalle High School, South Bend, IN

High School Diploma

Lamson Business College, Glendale, AZ

Word Processing and Secretarial Business course

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