Retail Director
Resume:
Arielle Fox
Retail Director
Detroit, MI *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Regional Manager
Gage Cannabis Co./ Terrascend - Ferndale, MI
December 2022 to August 2023
• Oversee the operations of multiple office, store or business branches
• Guide, train and manage lower-level management and supervisors
• Prepare performance reports for presentation to upper administration
• Organize and implement training programs for staff in the entire region
• Ensure that all branches follow safety, health and business laws and regulations
• Uphold company standards of excellence and service, guaranteeing quality performance
• Collaborate with marketing team for the planning of large events
• Maximize company profits at the branches you supervise
• Create/ manage budgets and forecast for East Region.
• Control Labor and cost related to such labor
Retail Regional Manager
Nirvana Center Dispensaries - Center Line, MI
January 2022 to December 2022
• Currently overseeing 6 operational stores
• Oversees the operations of the facility, including enforcing policies and procedures; setting and communicating facility standards, expectations, and goals; and holding staff accountable for meeting these goals
• Oversees recruitment, selection, and training; holds management team accountable for maintaining adequate and efficient staffing levels and adhering to established budgets
• Provide coaching and counseling opportunities to direct reports; gives feedback on performance, including providing annual performance reviews and applying corrective action as needed
• Coordinate with Human Resources to continuously evaluate and improve employment policies and procedures to increase morale and retention
• Prepare an annual budget, schedules expenditures, analyze variances, and initiates corrective actions in coordination with finance department
• Develop operations systems by determining product handling and storage requirements; develops, implements, enforces, and evaluates policies and procedures; coordinates with purchasing department to develop processes for receiving product, equipment utilization, inventory management, and shipping
• Analyze process workflows, employee and space requirements, and equipment layout; implements changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures and complying with legal regulations; committed to running an injury-free workplace
• Seek out educational opportunities and is committed to continuous improvement by reading professional publications, maintaining personal networks, and gaining industry credentials
• Serves as the primary point of contact when there are customer issues related to product quality; takes appropriate remedial action; coordinates with management team to continuously improve processes
• Produces various reports for senior leadership including inventory, production, payroll, and compliance- related auditing
• Coordinates with compliance team to maintain adherence to state regulations Retail Director
Holistic Industries - Detroit, MI
April 2021 to January 2022
• Supervised three stores and 6 direct reports.
• Curriculum Development
• 4 million sales volume
• Assess and report to senior management, ways to improve customer experience and drive store and/ or market growth.
• Develop and oversee business forecasting strategies to drive store KPIs for results that maximize performance and achievement of sales plans and goals.
• Work directly with senior management on product development, pricing and other strategic operational issues.
• Assist in meeting operational goals
• Staff and management training
• Cash handling
• Inventory management
• Customer service
• P&L management
• Financial acumen and analysis
• Visual Merchandising
• Safety
• Quality control
• Inventory Control
• Purchasing
• Communicate clear expectations for holding each location accountable in achieving all brand and performance standards.
• Ensure daily operations are executed profitably and in a manner that is in compliance to market and industry regulations.
• Hold each location and Dispensary Director accountable for following current company policies and SOPs.
• Hold consistent store visit assessments and provide proactive, valuable feedback in regard to performance, personnel, visual merchandising, operations and business initiatives.
• Optimize and maintain strong Visual Merchandising
• Maintain extensive knowledge of product assortment and key items sold
• Analyze, identify and execute opportunities for increasing revenue and profitability
• Knowledge of current industry trends and competitor strategies in the market
• Ensure visual directives are executed within scheduled time frame and allotted payroll budget Operations/ Customer Service & Training Manager
Gage Cannabis Co. - Troy, MI
January 2020 to April 2021
• Managed 8 Provisioning locations and 33 direct reports
• $20 million+ sales volume
• Financial acumen and analysis
• Delivering a comprehensive service to inquiring customers
• Delegating certain customer inquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets, NPS and KPI's
• Building sustainable relationships where necessary
• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
• Develop individualized and group training programs that address specific business needs.
• Develop training manuals that target tangible and quantifiable results.
• Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Assess employees’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers and management.
• Create a curriculum to facilitate strategic training based on the organizations goals.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage and deliver training.
• Keep abreast of training trends, developments and best practices.
• Onboard all new coming hourly and salaried Retail employees.
• Recruit Retail front-line workers.
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service Accounts Payable Specialist
Robert Half - Detroit, MI
October 2019 to January 2020
• Codes such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the financial system.
• Handles all vendor correspondence via phone or email
• Prepares non-inventory purchase order requisitions.
• Attaches the corresponding purchase orders to incoming invoices with all supporting documentation.
• Investigates and resolves problems associated with processing of invoices and purchase orders.
• Prepares batch check runs, wire transfers, and ACH transactions.
• Assists with monthly status reports, and monthly closings.
• Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards.
• Process remittance information from checks, drafts and wire transfers for invoices provided by vendors, reviewing instructions accompanying items to determine proper disposition and crediting accounts in accordance with standard procedures.
• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.
• Files, maintains, and distributes accounting documents, records and reports.
• Performs other duties as required to support Accounting Department.
• Financial acumen and analysis
Accounts Payable Lead
BLM GROUP USA - Novi, MI
July 2017 to January 2020
• Financial acumen and analysis
• Enter service tickets using M Help Desk
• Prepare quotes for customers
• Prepare reports and presentations using Microsoft Excel and PowerPoint
• Prepare marketing material for company events
• Track and prepare expense reports and travel arrangements using the Concur system
• Accounts receivable clerk
• General clerical duties
• Full cycle AP processing including coding, posting and weekly disbursement runs
• Investigates issues and answer accounts payable inquiries internally or from vendor
• Monitors accounts payable to ensure payments are accurate and timely
• Assists with related special projects, as required
• Prepare and create spare parts, warranty and taxable invoices
• Evaluate inspection reports and service tickets and prepare repair invoices. Retail Operations Office Manager
PANDORA Jewelry - Chicago Ridge, IL
August 2014 to December 2016
• Coordinate with General Manager in different operational issues and promotional activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies and service excellence standards.
• Develop and maintain operational guidelines for staffs.
• Oversee operational cost, risk and audit activities.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
• Determine staffing requirements, work assignment and schedules for new projects.
• Responsible for assuring associates are reaching sales goals
• Money handling
• Daily opening and closing procedures
• Scheduling
• Coaching and leading
• Office supply ordering and distribution
• Full cycle inventory
• Financial acumen and analysis
• Recruiting and Onboarding talent
• Daily oversight of store operations.
• Ensure all employee trainings were completed
• Ensure compliance with OSHA regulations
Regional Office Manager
Forever 21 - Chicago, IL
September 2014 to December 2015
• Oversaw 300+ stores
• Serve as leader and on-boarding trainer for District Managers and Regional Visual Managers.
• Financial acumen and analysis
• Recruit candidates for potential employment
• Prepare and analyze budgets for North America and Canadian Stores
• Manage P&L
• Coordinate travel for Regional Leadership
• Responsible for data entry of employee personal information
• Responsible for coordinating and facilitating various employee activities (i.e. awards, recognition programs)
• Business partner and Support to Regional Director of Canada, Southwestern Store Operations.
• Project Management/ Coordinate the roll-out of all initiatives and promotions in partnership with the Finance, IT, Marketing, Legal, Planning, logistics and Buying teams as needed.
• Plan all regional, fleet and corporate meetings as directed by the Vice President of North America Operations and Department Coordinator
• Collect, compile and analyze field feedback pertaining to new and ongoing initiatives as well as the quality of corporate support to all stores and field leaders.
• Manage and approve payroll for all Field Operation and Visual leaders. Assistant Store Manager - Operations
Forever 21 - Troy, MI
November 2013 to August 2014
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is function able and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff Retail Sales Representative/Key Holder
Verizon Wireless - Troy, MI
October 2010 to November 2013
• Increased growth through strategic products and converged solutions
• Cash management
• Demonstrated to new representatives current selling techniques through "Earn the right" selling approach
• Senior in store trainer for wireless solutions
• Planned and successfully promoted customer appreciation marketing events
• Opened/Closed Store
Operations Manager
Radio Shack - Detroit, MI
November 2009 to October 2010
• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team. Assistant Store Manager - Operations
Torrid - Bethesda, MD
August 2007 to November 2007
• Open and close the store as assigned my store manager
• Lead team during periods of CSL ( customer service lead)
• Generate operational reports for management as needed
•Evaluate current operational strategies and recommend improvements. Education
Master's in Business Administration
University of Phoenix-Online Campus - Troy, MI
2013 to 2014
Bachelor of Arts in Mass Media Arts/ Communications University of the District of Columbia - Washington, DC 2006 to 2008
Associates of Arts in Liberal Arts
Wayne County Community College District - Detroit, MI 2004 to 2006
Skills
• Success Factors (3 years)
• Kronos (5 years)
• SAP (1 year)
• Management (10+ years)
• Human Resources (10+ years)
• POS (10+ years)
• Office Management (5 years)
• Administrative Skills (10+ years)
• Powerpoint (10+ years)
• Excel (10+ years)
• Word Processing (10+ years)
• Operations (10+ years)
• Project Management (5 years)
• Recruiting (10+ years)
• Concur (2 years)
• MHelp Desk (2 years)
• AR (4 years)
• Accounts Receivable (4 years)
• Accounts Payable (4 years)
• Receivables (4 years)
• Cash Application (10+ years)
• Quickbooks (4 years)
• accounting (4 years)
• Outlook (10+ years)
• retail sales (10+ years)
• Microsoft Office (10+ years)
• Billing (4 years)
• Filing (10+ years)
• Data Entry (10+ years)
• Operations Management (10+ years)
• Elite 3.9
• Chrome River
• ACH (4 years)
• Account Reconciliation (4 years)
• Event Marketing (8 years)
• Event Planning (8 years)
• General Ledger Reconciliation (4 years)
• Employee Evaluation (10+ years)
• Recruiting (10+ years)
• Onboarding (10+ years)
• Training & Development (10+ years)
• Merchandising
• Leadership
• Sales
• Supervising experience
• Sales management
• Customer service
• Pricing
• Budgeting
• Auditing
• Help Desk
• Journal Entries
• Profit & Loss
• Succession planning
• Purchasing
• Forecasting
• Product positioning
• Financial analysis
• Employee relations
• Contracts (2 years)
• Financial report writing
• Supplier management (2 years)
• Supply chain (2 years)
• Flowhub (2 years)
• Leaflogix (1 year)
• Cannabis365 POS (1 year)
• Negotiation (2 years)
• Microsoft Excel
• Microsoft Word
• Clerical experience
• Cash handling
• Team management
• SharePoint (4 years)
• PowerDMS (1 year)
• Intelex (1 year)
• P&L Management
• Financial Acumen
Assessments
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Office manager — Proficient
September 2021
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
April 2020
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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