Arielle Fox

Retail Director

Detroit, MI *****

ad0biv@r.postjobfree.com

+1-586-***-****

Authorized to work in the US for any employer

Work Experience

Regional Manager

Gage Cannabis Co./ Terrascend - Ferndale, MI

December 2022 to August 2023

• Oversee the operations of multiple office, store or business branches

• Guide, train and manage lower-level management and supervisors

• Prepare performance reports for presentation to upper administration

• Organize and implement training programs for staff in the entire region

• Ensure that all branches follow safety, health and business laws and regulations

• Uphold company standards of excellence and service, guaranteeing quality performance

• Collaborate with marketing team for the planning of large events

• Maximize company profits at the branches you supervise

• Create/ manage budgets and forecast for East Region.

• Control Labor and cost related to such labor

Retail Regional Manager

Nirvana Center Dispensaries - Center Line, MI

January 2022 to December 2022

• Currently overseeing 6 operational stores

• Oversees the operations of the facility, including enforcing policies and procedures; setting and communicating facility standards, expectations, and goals; and holding staff accountable for meeting these goals

• Oversees recruitment, selection, and training; holds management team accountable for maintaining adequate and efficient staffing levels and adhering to established budgets

• Provide coaching and counseling opportunities to direct reports; gives feedback on performance, including providing annual performance reviews and applying corrective action as needed

• Coordinate with Human Resources to continuously evaluate and improve employment policies and procedures to increase morale and retention

• Prepare an annual budget, schedules expenditures, analyze variances, and initiates corrective actions in coordination with finance department

• Develop operations systems by determining product handling and storage requirements; develops, implements, enforces, and evaluates policies and procedures; coordinates with purchasing department to develop processes for receiving product, equipment utilization, inventory management, and shipping

• Analyze process workflows, employee and space requirements, and equipment layout; implements changes

• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures and complying with legal regulations; committed to running an injury-free workplace

• Seek out educational opportunities and is committed to continuous improvement by reading professional publications, maintaining personal networks, and gaining industry credentials

• Serves as the primary point of contact when there are customer issues related to product quality; takes appropriate remedial action; coordinates with management team to continuously improve processes

• Produces various reports for senior leadership including inventory, production, payroll, and compliance- related auditing

• Coordinates with compliance team to maintain adherence to state regulations Retail Director

Holistic Industries - Detroit, MI

April 2021 to January 2022

• Supervised three stores and 6 direct reports.

• Curriculum Development

• 4 million sales volume

• Assess and report to senior management, ways to improve customer experience and drive store and/ or market growth.

• Develop and oversee business forecasting strategies to drive store KPIs for results that maximize performance and achievement of sales plans and goals.

• Work directly with senior management on product development, pricing and other strategic operational issues.

• Assist in meeting operational goals

• Staff and management training

• Cash handling

• Inventory management

• Customer service

• P&L management

• Financial acumen and analysis

• Visual Merchandising

• Safety

• Quality control

• Inventory Control

• Purchasing

• Communicate clear expectations for holding each location accountable in achieving all brand and performance standards.

• Ensure daily operations are executed profitably and in a manner that is in compliance to market and industry regulations.

• Hold each location and Dispensary Director accountable for following current company policies and SOPs.

• Hold consistent store visit assessments and provide proactive, valuable feedback in regard to performance, personnel, visual merchandising, operations and business initiatives.

• Optimize and maintain strong Visual Merchandising

• Maintain extensive knowledge of product assortment and key items sold

• Analyze, identify and execute opportunities for increasing revenue and profitability

• Knowledge of current industry trends and competitor strategies in the market

• Ensure visual directives are executed within scheduled time frame and allotted payroll budget Operations/ Customer Service & Training Manager

Gage Cannabis Co. - Troy, MI

January 2020 to April 2021

• Managed 8 Provisioning locations and 33 direct reports

• $20 million+ sales volume

• Financial acumen and analysis

• Delivering a comprehensive service to inquiring customers

• Delegating certain customer inquiries to specific teams

• Managing a large number of incoming calls and emails

• Managing customers’ accounts

• Keeping a record of customer interaction and details of actions taken

• Communicating with internal teams to discuss sales targets, NPS and KPI's

• Building sustainable relationships where necessary

• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.

• Develop individualized and group training programs that address specific business needs.

• Develop training manuals that target tangible and quantifiable results.

• Implement effective and purposeful training methods.

• Effectively manage the training budget.

• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.

• Assess employees’ skills, performance and productivity to identify areas of improvement.

• Drive brand values and philosophy through all training and development activities.

• Effectively communicate with team members, trainers and management.

• Create a curriculum to facilitate strategic training based on the organizations goals.

• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.

• Manage the technologies and technical personnel required to develop, manage and deliver training.

• Keep abreast of training trends, developments and best practices.

• Onboard all new coming hourly and salaried Retail employees.

• Recruit Retail front-line workers.

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Help the organization’s processes remain legally compliant

• Formulate strategic and operational objectives

• Examine financial data and use them to improve profitability

• Manage budgets and forecasts

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase quality of customer service Accounts Payable Specialist

Robert Half - Detroit, MI

October 2019 to January 2020

• Codes such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the financial system.

• Handles all vendor correspondence via phone or email

• Prepares non-inventory purchase order requisitions.

• Attaches the corresponding purchase orders to incoming invoices with all supporting documentation.

• Investigates and resolves problems associated with processing of invoices and purchase orders.

• Prepares batch check runs, wire transfers, and ACH transactions.

• Assists with monthly status reports, and monthly closings.

• Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards.

• Process remittance information from checks, drafts and wire transfers for invoices provided by vendors, reviewing instructions accompanying items to determine proper disposition and crediting accounts in accordance with standard procedures.

• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.

• Files, maintains, and distributes accounting documents, records and reports.

• Performs other duties as required to support Accounting Department.

• Financial acumen and analysis

Accounts Payable Lead

BLM GROUP USA - Novi, MI

July 2017 to January 2020

• Financial acumen and analysis

• Enter service tickets using M Help Desk

• Prepare quotes for customers

• Prepare reports and presentations using Microsoft Excel and PowerPoint

• Prepare marketing material for company events

• Track and prepare expense reports and travel arrangements using the Concur system

• Accounts receivable clerk

• General clerical duties

• Full cycle AP processing including coding, posting and weekly disbursement runs

• Investigates issues and answer accounts payable inquiries internally or from vendor

• Monitors accounts payable to ensure payments are accurate and timely

• Assists with related special projects, as required

• Prepare and create spare parts, warranty and taxable invoices

• Evaluate inspection reports and service tickets and prepare repair invoices. Retail Operations Office Manager

PANDORA Jewelry - Chicago Ridge, IL

August 2014 to December 2016

• Coordinate with General Manager in different operational issues and promotional activities.

• Evaluate current operational strategies and recommend improvements.

• Generate operational reports for management as needed.

• Develop productive, profitable and achievement oriented working environment for employees.

• Address operational issues and concerns in a timely fashion.

• Supervise operations team to ensure operational excellence and excellent customer services.

• Educate operations team on best practices, company policies and service excellence standards.

• Develop and maintain operational guidelines for staffs.

• Oversee operational cost, risk and audit activities.

• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.

• Determine staffing requirements, work assignment and schedules for new projects.

• Responsible for assuring associates are reaching sales goals

• Money handling

• Daily opening and closing procedures

• Scheduling

• Coaching and leading

• Office supply ordering and distribution

• Full cycle inventory

• Financial acumen and analysis

• Recruiting and Onboarding talent

• Daily oversight of store operations.

• Ensure all employee trainings were completed

• Ensure compliance with OSHA regulations

Regional Office Manager

Forever 21 - Chicago, IL

September 2014 to December 2015

• Oversaw 300+ stores

• Serve as leader and on-boarding trainer for District Managers and Regional Visual Managers.

• Financial acumen and analysis

• Recruit candidates for potential employment

• Prepare and analyze budgets for North America and Canadian Stores

• Manage P&L

• Coordinate travel for Regional Leadership

• Responsible for data entry of employee personal information

• Responsible for coordinating and facilitating various employee activities (i.e. awards, recognition programs)

• Business partner and Support to Regional Director of Canada, Southwestern Store Operations.

• Project Management/ Coordinate the roll-out of all initiatives and promotions in partnership with the Finance, IT, Marketing, Legal, Planning, logistics and Buying teams as needed.

• Plan all regional, fleet and corporate meetings as directed by the Vice President of North America Operations and Department Coordinator

• Collect, compile and analyze field feedback pertaining to new and ongoing initiatives as well as the quality of corporate support to all stores and field leaders.

• Manage and approve payroll for all Field Operation and Visual leaders. Assistant Store Manager - Operations

Forever 21 - Troy, MI

November 2013 to August 2014

• Assist the Retail Store Manager in planning and implementing strategies to attract customers

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Research emerging products and use information to update the store’s merchandise

• Create reports, analyze and interpret retail data, like revenues, expenses and competition

• Conduct regular audits to ensure the store is function able and presentable

• Make sure all employees adhere to company’s policies and guidelines

• Act as our store’s representative and set an example for our staff Retail Sales Representative/Key Holder

Verizon Wireless - Troy, MI

October 2010 to November 2013

• Increased growth through strategic products and converged solutions

• Cash management

• Demonstrated to new representatives current selling techniques through "Earn the right" selling approach

• Senior in store trainer for wireless solutions

• Planned and successfully promoted customer appreciation marketing events

• Opened/Closed Store

Operations Manager

Radio Shack - Detroit, MI

November 2009 to October 2010

• Provide inspired leadership for the organization.

• Make important policy, planning, and strategy decisions.

• Develop, implement and review operational policies and procedures.

• Assist HR with recruiting when necessary.

• Help promote a company culture that encourages top performance and high morale.

• Oversee budgeting, reporting, planning, and auditing.

• Work with senior stakeholders.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

• Work with the board of directors to determine values and mission, and plan for short and long-term goals.

• Identify and address problems and opportunities for the company.

• Build alliances and partnerships with other organizations.

• Support worker communication with the management team. Assistant Store Manager - Operations

Torrid - Bethesda, MD

August 2007 to November 2007

• Open and close the store as assigned my store manager

• Lead team during periods of CSL ( customer service lead)

• Generate operational reports for management as needed

•Evaluate current operational strategies and recommend improvements. Education

Master's in Business Administration

University of Phoenix-Online Campus - Troy, MI

2013 to 2014

Bachelor of Arts in Mass Media Arts/ Communications University of the District of Columbia - Washington, DC 2006 to 2008

Associates of Arts in Liberal Arts

Wayne County Community College District - Detroit, MI 2004 to 2006

Skills

• Success Factors (3 years)

• Kronos (5 years)

• SAP (1 year)

• Management (10+ years)

• Human Resources (10+ years)

• POS (10+ years)

• Office Management (5 years)

• Administrative Skills (10+ years)

• Powerpoint (10+ years)

• Excel (10+ years)

• Word Processing (10+ years)

• Operations (10+ years)

• Project Management (5 years)

• Recruiting (10+ years)

• Concur (2 years)

• MHelp Desk (2 years)

• AR (4 years)

• Accounts Receivable (4 years)

• Accounts Payable (4 years)

• Receivables (4 years)

• Cash Application (10+ years)

• Quickbooks (4 years)

• accounting (4 years)

• Outlook (10+ years)

• retail sales (10+ years)

• Microsoft Office (10+ years)

• Billing (4 years)

• Filing (10+ years)

• Data Entry (10+ years)

• Operations Management (10+ years)

• Elite 3.9

• Chrome River

• ACH (4 years)

• Account Reconciliation (4 years)

• Event Marketing (8 years)

• Event Planning (8 years)

• General Ledger Reconciliation (4 years)

• Employee Evaluation (10+ years)

• Recruiting (10+ years)

• Onboarding (10+ years)

• Training & Development (10+ years)

• Merchandising

• Leadership

• Sales

• Supervising experience

• Sales management

• Customer service

• Pricing

• Budgeting

• Auditing

• Help Desk

• Journal Entries

• Profit & Loss

• Succession planning

• Purchasing

• Forecasting

• Product positioning

• Financial analysis

• Employee relations

• Contracts (2 years)

• Financial report writing

• Supplier management (2 years)

• Supply chain (2 years)

• Flowhub (2 years)

• Leaflogix (1 year)

• Cannabis365 POS (1 year)

• Negotiation (2 years)

• Microsoft Excel

• Microsoft Word

• Clerical experience

• Cash handling

• Team management

• SharePoint (4 years)

• PowerDMS (1 year)

• Intelex (1 year)

• P&L Management

• Financial Acumen

Assessments

Management & leadership skills: Impact & influence — Proficient August 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

December 2021

Responding to customer situations in a retail setting Full results: Proficient

Office manager — Proficient

September 2021

Scheduling and budgeting

Full results: Proficient

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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