Amanda Kemboi

Highland, UT *****

ad0bhx@r.postjobfree.com

+1-801-***-****

Work Experience

Multiple Roles

Spectrum Academy - Pleasant Grove - Pleasant Grove, UT August 2018 to Present

Roles included:

• Paraprofessional (August 2018 - February 2021)

• Paraprofessional Lead (February 2021- August 2021)

• Foods and Nutrition Teacher (August 2021 - current) As a dedicated and passionate High School Foods and Nutrition Teacher, my role encompassed a wide range of responsibilities aimed at providing students with a comprehensive understanding of culinary skills, nutrition principles, and fostering a lifelong appreciation for healthy eating. Below is a detailed description of my duties in this role:

• Designed and implemented a dynamic and engaging curriculum that aligned with state and national standards for foods and nutrition education and incorporated hands-on cooking experiences, nutritional science concepts, and real-world applications of food knowledge.

• Adapted instructional materials to cater to diverse learning styles and abilities within the classroom.

• Supervised and guided students during practical cooking labs, ensuring a safe and efficient working environment.

• Provided constructive feedback on assessments, quizzes, and practical cooking evaluations.

• Collaborated with parents and guardians through regular communication, meetings, and conferences to discuss student progress and share insights.

• Stayed current with the latest trends and research on applicable topics through workshops, conferences, and continuing education.

• Mentored students through the inter-curricular student organization FCCLA.

• Maintained accurate records of student attendance, grades, IEP data, and performance assessments. Team Member

Costa Vida - Lehi, UT

June 2017 to June 2019

As a Costa Vida Team Member, I held a pivotal role in ensuring the smooth operation and exceptional customer experience of our location. My responsibilities encompassed a wide range of duties aimed at delivering high-quality service and maintaining a clean and organized work environment. Below is a detailed description of my key responsibilities in this role:

• Greeted customers with a warm and friendly demeanor, providing a positive first impression.

• Took orders accurately and efficiently, ensuring customers' preferences and special requests were accommodated.

• Offered menu recommendations, upselling items, and responding to customer inquiries with product knowledge.

• Prepared food items according to established recipes, maintaining consistency in taste and presentation.

• Assembled food orders with attention to detail and ensuring order accuracy.

• Conducted routine cleaning and sanitization tasks to uphold food safety and hygiene standards.

• Cleaned and sanitized workstations, equipment, and dining areas to ensure a clean and inviting atmosphere for customers.

• Strived to exceed customer expectations by delivering fast and friendly service.

• Addressed customer concerns or complaints professionally and escalated issues to management when necessary.

• Contributed to a positive and welcoming atmosphere that encouraged repeat business and customer loyalty.

Online Order Fulfillment

Smith's Food and Drug - Lehi, UT

December 2016 to May 2017

As an Online Order Fulfiller, I held a critical role in ensuring the accurate and timely processing of customer orders. My primary responsibilities revolved around efficient order management, inventory control, and providing exceptional customer service. Below is a detailed description of my key duties and responsibilities in this role:

• Received and processed online customer orders promptly and accurately using the company's order management system.

• Verified order details, including product selection, quantity, and shipping information, to minimize errors.

• Accurately selected products from inventory based on customer orders.

• Followed quality control procedures to maintain the integrity of the product.

• Follow safe handling protocols of foods to ensure their safety.

• Responded to customer inquiries and concerns related to order status, shipping times, and product information.

• Provided courteous and professional assistance to resolve customer issues and ensure a positive shopping experience.

Preschool Lead Teacher

Sunshine Academy - Alpine, UT

August 2016 to December 2016

As a dedicated Preschool Teacher, I held a pivotal role in providing a nurturing and stimulating early childhood learning environment where young children could develop foundational skills and a love for learning. My responsibilities encompassed a wide range of duties aimed at fostering the cognitive, social, emotional, and physical development of preschool-aged children. Below is a detailed description of my key responsibilities in this role:

• Conducted engaging and interactive lessons that encouraged active participation and curiosity.

• Fostered a positive and inclusive classroom atmosphere where children felt safe, valued, and encouraged to express themselves.

• Utilized developmentally appropriate teaching methods, including storytelling, play-based learning, and hands-on activities.

• Supported the social and emotional growth of preschoolers by promoting positive peer interactions and conflict resolution skills.

• Encouraged self-expression and independence, helping children develop a sense of self-esteem and self-worth.

• Addressed behavioral issues with patience and age-appropriate discipline strategies.

• Maintain a clean and safe learning environment.

Customer Satisfaction Representative

ROI Solutions, Inc. - Pleasant Grove, UT

February 2016 to August 2016

As a Customer Satisfaction Representative, my role was instrumental in ensuring that our organization provided exceptional service and support to our valued customers. I consistently focused on building positive relationships, resolving issues, and exceeding customer expectations. Below is a comprehensive description of my key responsibilities and contributions in this role:

• Actively solicited and documented customer feedback to identify trends and areas for improvement.

• Effectively de-escalated tense or emotional customer situations through active listening and empathetic communication.

• Collaborated with colleagues and supervisors to address and resolve complex or sensitive customer issues.

• Implemented conflict resolution strategies to maintain customer satisfaction and loyalty.

• Effectively assessed and analyzed customer issues and concerns to provide timely and accurate solutions.

• Investigated and escalated complex issues to higher-level support or management when necessary, ensuring prompt resolution.

• Demonstrated empathy and patience in addressing customer grievances, transforming negative experiences into positive outcomes.

• Maintained detailed and organized records of customer interactions, inquiries, and resolutions. Education

Bachelor's degree in Family & Consumer Sciences Education University of Wisconsin-Stout - Milwaukee, WI

January 2020 to December 2022

Skills

• Food Safety

• Conflict Management

• Order Fulfillment

• Organizational skills

• Customer service

• Customer support

• Teaching

• Team management

Certifications and Licenses

Food Handler Certification

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