Process Control Assistant Manager
Resume:
FREDDY BAHENA
***** *********** **** *** # ***
Whittier, CA 90604
ad0bhi@r.postjobfree.com
To obtain a position that will allow me to grow as a leader within the company and utilize my skills which include 6 years of front-line management, 7 years in middle management, and 2 years in senior management to improve customer driven metrics and exceed customer expectations.
EXPERIENCE
06/01/2021 – PRESENT
ASSISTANT MANAGER FACILITY OPS 1, FedEx Ground city of industry
Monitor day to day operations for Both Inbound and Outbound sorts as well as an Overnight sort during HUB transition from Industry to Chino
Helped in the hiring of Middle Managers as well as frontline managers that included Pick up & Delivery staff, Sort Managers, Area Managers, and Ops managers for new stand-alone station.
Responsible for training and development of all Middle Management staff including Sort managers on Both Inbound, Outbound Operations, Linehaul Manager, and Pick up & Delivery Managers on process control.
Helped ensure simple processes were in place to avoid any missed trailers, service disruptions, and safety protocols for a set of brand-new staff members which include Sort, Area, Ops, and P & D managers.
Currently have Both Inbound and Outbound meeting certification metrics consistently based on company driven goals.
Final check when conducting Business process audits, 99.66 District Certification score for City of Industry on process control and legal documentation accuracy.
Set high performance goals to ensure efficient and proper processing of packages on a day-to-day basis.
Ensure follow-up is completed timely for responses by subordinate employees as well as deadlines are met with administrative duties.
Work with middle management staff to ensure planning and execution on staffing model which include, hiring trends, volume trends, market trends, as well as holidays forecast are addressed to prevent service disruptions.
Overlook and validate action plans are followed when created to hold Subordinates accountable to business processes.
10/01/2019 – 06/01/2021
PICK UP & DELIVERY MANAGER, Fedex Ground Santa fe springs
Pick up & Delivery manager both for small Independent Contractors (ISP) as well as Transportation Service Providers (TSP) in Linehaul
Held meetings with ISPs as well as TSPs to cover service metrics, Company changes, Contractual changes to agreement, as well as company initiatives.
Overlook day to day operations of Linehaul and Quality Assurance employees for all sorts.
Hold ISP’s and TSP’s accountable to contract obligations and conducted Business Discussion when necessary.
Facilitate issues involving customers and contractors as well as customer representatives to address customer complaints and overall customer satisfaction.
Conduct Audits of files and overlook administrative duties of employees to ensure accuracy.
Visit customer sites to aid in customer shipping planning.
Hold Conference calls with customer representatives to help plan and monitor potential shipping spikes as well as customer needs.
Completed internal Business Process audits (BCSA) to ensure administrative process controls were up to standard and accurate.
Worked with middle manager counterparts on creating and executing action plans to ensure Building process control adhered to FedEx code as well as California Labor Laws.
07/01/2014 – 10/01/2019
SORT MANAGER, Fedex Ground Santa fe springs
Trained all Santa Fe Springs frontline Operations Managers on all day-to-day Outbound operation and functions.
Developed operational structures to ensure that building maintained efficiency, including planning and execution of plans to achieve and excel in company goals.
Set high performance goals and deadlines for Operations managers to ensure high service levels and customer satisfaction.
Was part of a successful Safety Quality Assurance Team that reduced injuries by 75%
Conduct safety committee meetings alongside Operations managers to champion safety
Work together with several different departments (P and D, Linehaul) to ensure efficiency in operations and timely dispatching of trailers.
Plan day to day operations and contingencies to ensure sort efficiency even during breakdowns.
Share Fed Ex values and vision with operations managers by conducting presentations from different sources (Books, Articles) that are business related but aid in customer satisfaction.
Use spread sheets to track day to day operations and measure improvements.
Use Quality Driven Management to promote continuous improvement on operations even when metric attainment was met.
EDUCATION
2005-2008
ASSOCIATES DEGREE, LONG BEACH CITY COLLEGE– 4901 EAST CARSON STREET, LONG BEACH CA 90808
GRADUATED SPRING 2014
BS IN BUSINESS ADMINISTRATION MANAGEMENT, CALIFORNIA STATE UNIVERSITY, LONG BEACH: – 1250 BELLFLOWER BLVD. LONG BEACH, CA, 90840
SKILLS
Fluent in Spanish and English
Great communication and leadership skills.
Goal oriented
Great trainer and teacher
AWARDS
Santa Fe Springs Outbound of the Year for both Los Angeles District and WEST Region FY18
Santa Fe Springs Safety Outbound award for FY 18 for Los Angels District
Received 2 Bravo Zulu Awards for attaining zero safety injuries during Peak.
Employee of the month as a manager on 4 different occasions
Was awarded Trainer of the year In Industry Hub FY13
Was awarded Manager of the year in Industry Hub FY14
RELATED COURSES
Quality Management, Strategies and policies, Supply Chain Management, Leadership and
Motivation, Organizational Structure, Managerial decision making, Business writing, Accounting,
Finance.
REFERENCES
LUISA TOMPKINS (SENIOR MANAGER INDUSTRY STATION) 714-***-****
SAMUEL RAVELO (SENIOR MANAGER ANAHEIM GROUND) 714-***-****
JEFF TILLEY (SENIOR MANAGER LINE HAUL RIALTO HUB) 714-***-****
LUIS RODRIGUEZ (SENIOR MANAGER CHINO HUB) 562-***-****
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