Clarice Robinson

(P) 901-***-**** (E) ad0bhc@r.postjobfree.com

Professional Summary

OBJECTIVE: Efficient office professional with proven ability to organize and prioritize tasks, working independently with little to no supervision. Building trusting relationships with customers. Very resourceful and highly adaptable to change such as new environments, and implementation of new systems. Eager to learn new and improved methods. I have over Twenty years of experience with Customer Service and Five years of experience as a Manager.

Experience

BARRETT DISTRIBUTION---Memphis, TN 09/2022 to Present

Client Support Specialist

Data Entry

Answering Emails

Data Entry Skills

Pull PODs for customers

Synapse

Strong written and verbal communication skills.

Timely and accurately invoice customers for receiving, outbound processing, month-end billing, and all special requests and services. File billing timely and accurately in customer files.

Attention to detail

Run reports in Excel and Synapse

Respond to customer questions and complaints in a timely manner

Taking ownership of solving customer issues through proactive customer service

Maintain an ongoing level of engagement with key customers

Ensure customer SLAs are met and communicate any concerns that may arise

Serve as liaison between warehouse personnel and customer(s); resolve problems as they occur, and ensure accurate and complete information is conveyed to all

Maintain constant communication between the operations team and the customer addressing any concerns in a timely fashion

Maintains up to date knowledge of key industry practices, such as shipment type and terms, BOL creation, and routing in web-based customer portals

DHL---Memphis, TN 05/2021 to 09/2022

Customer Service Representative

Answering Emails

Data Entry Skills

Pull PODs for customers

Return Requests

WMS (Warehouse Management System)

Strong written and verbal communication skills.

Monitoring the Hot Station (Making sure the correct orders ship out)

Attention to detail

Run reports in Excel and WMS

Responded to customer questions and complaints

Taking ownership of solving customer issues through proactive customer service

Kelly Services/FedEx Express---Olive Branch, MS 10/2020 to 05/2021

Package Recovery Agent

Properly document shipment records.

Process various shipment/material types

Effectively sorting, scanning, and documenting information in the system

United Recovery & Remarketing---Collierville, TN 07/2020 to 10/2020

Release Specialist

Answering Phone calls

Data Entry

Emails

Customer Service

Processing Paperwork

Invoicing

Strong written and verbal communication skills.

Accurate data entry.

Ability to work independently.

Editing skills.

Discretion with confidential data.

FedEx Express---Memphis, TN 04/2020 to 08/2020

Warehouse Worker

Rewrap Station (Rewrapping packages)

Retaping Packages

Flextronics ---Memphis, TN 04/2008 to 12/2018

Customer Service Coordinator

Customer Service

Order Entry

EDI Discrepancies

Attention to detail

Data Entry Skills

Pull PODs for customers

Open Order Report

Commercial Invoicing

Support where needed

Functioned as Liaison between company and customer

Handled both inbound and outbound calls and provided exceptional customer service.

Run Several Reports in Excel & Business Objects (Intranet).

Helped resolve product returns, responded to shipping inquiries and answered order status questions.

Responded to customer questions and complaints.

Utilized organization's computer system to look up and record information concerning member accounts.

Processed orders and coordinated delivery schedules to meet customer needs.

Provided expert service by communicating information to customers and following up on issues.

Continuously met or exceeded daily service quality.

Taking ownership of solving customer issues through proactive customer service

Skills Characteristics

Customer Service

Excel---Reports

Hard Worker

Outlook

Word

Dependable

Communication Skills

Pivot Tables

Fast Learner

Office Assistant

Data Entry

Professional

V-LOOKUP

Great Phone Etiquette

Basic Bookkeeping

Attention to Detail

Education

TechSkills Institute - Memphis, TN

Extensive training in Microsoft Word, Excel, Outlook and Medical Terminology

Medical Billing/Coding Graduated Mar 2008

GPA: 3.8

Houston High School - Germantown, TN Graduated May 1993

Contact this candidate