Natalie James

*-**** ******* *** *********** ON M1K 4H2.

Ph.: 416-***-****

ad0bg9@r.postjobfree.com

SKILLS:

Organization and administrative skills

Problem solving and analytical skills

Good attention to details

Communicate excellent with vendors, management, and others.

PC skills; Microsoft Office applications (Excel, Access, Adobe, Word, PowerPoint, Outlook, Visio)

Processing Accounting Applications; ACCPAC, CRM, SAP, RECON, QUICKBOOKS, AS400, PEOPLESOFT, RUMBA, BUSSINESS CENTRA DYNAMICS,MEDITECH.

PROFESSIONAL EXPERIENCE:

Mount Sinai Hospital / Hennick Bridgepoint Hospital Mar 2022- Oct 2022 (contract)

Process Consultant -Capital Finance-AP/AR

Review and validate all automatic payments as per contracts for all clients

Review and validate invoices as per the client contract and produce periodic reports

Follow up clients request regarding their statement of account and submit invoices

Participate in special projects and process improvements, Create process map for improvement.

Analyze customer accounts and issue refunds, credit notes, payments.

Adherence to regulations, privacy and confidentiality guidelines

Streamline and review reconciliation process

Stream-line financial record keeping, journal entry preparation, account analysis.

Perform relevant mathematical calculations and statistical analyses on current issues.

Update documentation for reconciliation process, billing and refund processes.

Manage vendor clean –up due to merge.

Oversee the day-to-day operations of Accounts Payable, ensuring timely and accurate processing of invoices and payments to vendors in a multi-currency environment.

Review weekly payments via check or online banking (EFT, wire, or CHQ)

Follow-up and resolve issues originating from accounts payable queries and escalate as needed

Design, implement, and operate an efficient payables process

Continuously search for opportunities to improve processes and reduce manual work

Identify and implement continuous improvements

Capital One Bank Canada Nov 2014- July 2021

Process Manager-Credit Card/Payment and Accounting Operations

Receive Canadian Beacon Award for Reconciliation.

Implemented automated process to reduce ledger clearing time. (180 days to 5 days turnaround)

Implemented automated clearing standard to 24hrs clearing.

Analyze the causes for recurring reconciling errors, liaise with various departments to recommend effective solutions to prevent recurring errors or to improve auto clearing for a more efficient financial process. Lead a team of 26.

Monitor banking transactions for irregularities and to investigate and initiate the correction of errors through proactive follow-up with transaction owners

Ensures that bank reconciliations are completed within established timelines.

Reconcile all general ledgers, Cash ledgers, payments ledgers and refund ledgers.

Reconcile all accounts payables/receivables

Process all incoming payments, credit card expenses, credit memos, and credit transfers

Reconciling and preparing statements for payment transactions.

Processing expense reports for internal employees and ensuring policies are adhered to processing of cheque runs for customers credit balance refunds.

Process customer’s manual payments and process BMO deposits.

Process wire transfers, fraud payments accounts, Revenue Canada Accounts

Maintain consistent contact with the 12 main banks and assist there reconciliation process.

Triage Terms MMT Controls, Auditing and QA.

Training off all new and seasoned staff.

Scouts Canada GTC- May 2009-Feb 2014

Office Supervisor

Accounts Payables management. Process all camp staff payroll.

Coding accounts payable invoices from camp groups.

Process all invoices and cheque runs in Accpac. Obtain signature needed for cheque after cheque run.

Reviews, logs, prepares, and reconciles daily dues deposits and identifies any corrections.

Processes camp group dues’ submissions.

Accounts Receivable management, entering purchase journals and payment journals; completing bank recs, preparing annual financial data, and processing and receipting all receivables. Create bank deposit; take bank deposit to the bank, handles petty cash. Coordinate training with staff and volunteers.

Process Police Record Checks and Valuable Sector screening for staff and volunteers.

Processing permits for the Toronto District School Board and the Toronto Catholic District School Board.

Ontario Real Estate Association (OREA)-August 2004-May 2009

Team Trainer Supervisor

Train all new employees. Supervise a team of 26.

Training staff on using CRM systems and in Customer Service.

Deliver training on new products and services, Process all registrant’s payments.

Design customer service training for new and existing employees

Design all exams, assessments, and evaluations.

Coordinate training sessions and out of office workshops.

Supervise contact center calls for quality and direction Participate in pilot training sessions and focus groups to determine needs and best practices. Investigate issues and complaints. Demonstrated ability to work effectively with others in building partnerships between teams and departments, and the ability to develop and sustain customer focus to meet the needs of client groups.

State Farm Insurance May 2002-July 2004

Auto Claims Central Representative

Use company procedures and policy to set up insured claims. Interview and document Interview information about accidents or damage over the phone.

Contact car rental company. Set up car rental depending on policy.

Set up third party report. Update information in system. Transfer information and call to adjuster.

EDUCATION AND PROFESIONAL DEVELOPMENT

Go Lean

Six Sigma-Yellow Belt Certification

Seneca College -Adult Education Teacher/ Staff Training Certification

President Honors -Certificate received.

McMaster University -Bookkeeping

Canadian Servers Business College - Accounting and Business Administration-Diploma Received

New York State University -Receive General Diploma

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