Hardworking and passionate individual with a desire to use Human Resources and my strength skills in helping people. Able to maintain composure and handle stress in a busy office atmosphere, progressive experience with strong communication and interpersonal skills. Reputation for displaying integrity and professionalism when communicating with professionals at all levels. Experience working in distribution, manufacturing and warehouse environments. Fluent in English and Spanish.

Paradise Home Improvement Fort Mill SC February 2023 – July 2023 Benefits Coordinator

Administer various employee benefits program, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(K), and wellness benefits.

Conduct benefits orientations and explain benefits self-enrollment system.

Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.

Assist employees with health, dental, life and other related benefits claims.

Verify the calculation of the monthly premium statement for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives.

Administer COBRA.

Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.

Coordinated workers’ compensation claims with third-party administrator. Follow up claims.

Assist HR manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.

Prepare and maintain biweekly employee reports, new hire and update company organizational chart, phone directory and other requested report as needed.

Assist HR manager in completing benefits requirements.

Assist with Onboarding and recruiting as needed.

Completed I-9 and Background for all new hires.

Other duties as assigned.

DMSI @ Ross Distribution Center, Rock Hill SC

Human Resource Generalist

August 2016 – January 2023

Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.

Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.

Conducts or acquires background checks and employee eligibility verifications.

Implements new hire orientation and employee recognition programs.

Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.

Attends and participates in employee disciplinary meetings, terminations, and investigations.

Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Performs other duties as assigned.

Attends and participates in employee disciplinary meetings, terminations, and investigations.

Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Performs other duties as assigned.

InterNet Net Service Network, Fort Mill SC

June 2015 – August 2016

Front Desk Receptionist

Maintained front desk phone system to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages.

Greeted and directed visitors as appropriate based on purpose of their visit, gave visitors badges and directed them to the sign in area.

Managed the company sick line.

Coordinated mail flow in and out of office including collecting and distributing parcels and other mail

Coordinated office activities.

Handled miscellaneous cash payments over the phone.

Sent emails and faxes.

Performed basic bookkeeping, filling and other clerical duties.

Assisted in coordinating company-wide meetings and events, office-specific events, executive visits etc.

Prepared travel vouchers

Assisted with various administrative duties as assigned.

Driven Brand Charlotte, North Carolina

February – April 2015

Customer Service Relations

Provided customers with technical support using maintenance procedures created with company products.

Write and kept accurate records of discussions and correspondence with customers.

Responded promptly and answered/resolved customer inquiries and complaints.

Responded to customer inquiry calls, quickly assessing the consumers’ needs and problems in order to deliver an ideal solution.

Using kind language to assist customer with their needs.

Translate information from Spanish speaking to English.

Assisted and perform other duties assign.

Crisis Assistance Ministry Charlotte, NC

November 2014 – February 2015

Bilingual Administrator

Communicated directly with customers by phone, electronically or face to face.

Assigned to handle customer cases in both English and Spanish.

Translated documents from English into Spanish.

Provided efficient processing of client payments for current and past due accounts and oversaw daily account maintenance on past due and overdue accounts.

Responded promptly and answered/resolved customer inquiries and complaints.

Optum/Connextion Charlotte, NC

September 2012– October 2014

Bilingual Health Advocate

Investigated and resolved service issues and/or product problems.

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

Consistently met established productivity, schedule adherence and quality standards

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem: expediting correction or adjustment following up to ensure resolution.

Wal-Mart Rock Hill, South Carolina

July 2010 – August 2014

Bilingual Customer Service Representative

Ensured that all displays are secured properly.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem: expediting correction or adjustment following up to ensure resolution.

Performed all customer support and assistance in product knowledge and item size, color and location.

Provided customer-centric solutions to all customer inquiries and merchandise concerns.

Education

Olive Harvey, Chicago, IL / Certificate in Microsoft and General Studies

Graduation Date: July 5, 2004

GPA- 3.0

Malcom X College/General Studies/ Massage Therapy

Additional Skills

Strong public relations skills with excellent written and oral presentation skills.

Effective networking skills

Proficient in Microsoft Office (Word, Excel and PowerPoint), Outlook, Ultrastaff, Kronos Timekeeper

Familiar with ADP, Paycom, Paylocity, Workday,

Professional Reference

Joel Counsel Recruiting Manager – 704- 807- 1242

Matthew Zocco SR HR Journalist -203- 414- 3097

Carmen Goyeneche Staffing Specialist – 704- 913 – 7606.

Contact this candidate