Data Entry Management Professional
Resume:
Dental Assistant Certification:
Dental Assisting
Bryman College
San Jose, CA
***********@*****.***
Yuma, AZ 85365
Skills
• Staff Management
• Administrative Support
• Data Entry
• Mail Handling
• Problem-Solving
• Multitasking
Scheduling and Calendar
Management
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• Understanding Customer Needs
• Compliance Monitoring
• Contract Administration
• Contract Negotiations
• Billing
• Payment Posting
• Credit and Collections
• Credit Card Payment Processing
• Policy Implementation
• Insurance Verification
• Coverage and Authorization
• Treatment plan presentation
• Eaglesoft Software Proficiency
Health Change Simple Attach
Software Proficiency
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• Opera DDS Software Proficiency
• First Aid/CPR
• Bilingual
Education And Training
Office management professional brings 23 years of experience in administrative oversight. Self-starter and skilled team leader with history of unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Robert A. Ogie D.D.S. - Office Manager
Yuma, AZ
11/2003 - Current
Brenda Flores
Summary
Experience
Managed operations for 5-person dental practice, facilitating excellent patient support services, direction and guidance.
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Maintained patient records, scheduled appointments, and handled billing inquiries.
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• Prepared bank deposits.
• Coordinated with dental providers regarding patient care and scheduling needs. Implemented strategies to improve efficiency in the day-to-day operations of the office.
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Collaborated with other healthcare professionals in order to provide quality care to patients.
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Resolved customer complaints in a timely manner by investigating issues thoroughly.
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Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
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• Followed up with licensees to verify adherence to requirements.
• Validated insurance and advised patients of benefits and coverage. Filed insurance claims by obtaining and entering data related to patient, insurance provider and ADA code for procedures and services provided.
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Drafted, submitted, and tracked claims for reimbursement from insurance companies.
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Attended periodic training sessions to maintain certification in CPR, AED, First Aid.
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• Developed and implemented HIPAA policies and procedures.
• 99% collection rate
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