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Customer Service Production Planning

Location:
Washington, DC
Salary:
$40,000 per year
Posted:
October 11, 2023

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Resume:

Richard L. Johnson

Washington, D.C. *****202-***-**** • ad0bf6@r.postjobfree.com

Warehouse/Sales Professional with 8 years of managerial experience in delivering practical strategies to drive productivity, personnel retainment, and process efficiency. Expert in building strategic relationships that drive sales, production and organizational results. Interpersonal skills credited for ability to develop rapport with individuals of diverse backgrounds and across all levels of an organization. Adept at managing competing priorities with strong attention to detail and confidentiality, while always maintaining a standard of professionalism and excellent customer service.

Management

●Personnel Management

●Team Building

●Effective Communication

●Needs Assessment

Warehouse/Delivery

●Production Planning

●Quality Control & Assurance

●Operations Management

●Logistics

Sales

●Relationship Building

●Strategic Communications

●Accounts Payable/Receivable

●Customer Service

Studies: Business & Finance John Tyler Community College, 2007

BLUE CREW JOBS(PEPSI) Washington, D.C.

Forklift Operator/Order Picker October 2020 – January 2021

●Unloaded transport trucks delivering finished products to the warehouse and stores it in its designated warehouse space.

●Loaded empty pallets and plastic storage flats/shells for the transport truck to return to the manufacturing location.

●Loaded pre-made, multi-product pallets on to local delivery trucks

●Maintained warehouse cleaning duties such as recycling plastic, mopping/sweeping, and ensuring cleanliness standards.

●Received and stored incoming items accordance to warehouse standards.

●Sorted and stored partial cases of products returned on route trucks.

●Complied with good manufacturing standards, safety, audit and food safety standards.

DISTRICT RELOCATORS Washington, D.C.

Delivery Contractor June 2017 – September 2020

●Partnered with HR to screen candidates for open positions and scheduled candidate interviews

●Onboarded new employees including I9s and H1B1 visa verification, setup of digital accounts, asset management, general orientation and office tours; ensured understanding and compliance with procedures and company policies

●Processed bi-weekly payroll for exempt and non-exempt staff

●Organized the professional development training plan spreadsheet; coordinated conferences / team-building events

●Maintained appropriate records, files and accounts in accordance with privacy and confidentiality guidelines

●Offboarded employees in compliance with exiting procedures, collection of equipment and database closeout

PROFESSIONAL MOVING & STORAGE Washington, D.C.

Warehouse Manager June 2015 – May 2017

●Supervised, managed and trained warehouse personnel, drivers and helpers.

●Routed and dispatched 10+ delivery trucks using a zone system and ensuring on time deliveries.

●Loaded and unloaded trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervised others doing the same.

●Monitored and maintained inventory and shipping/receiving.

●Increased weekly revenue by 25% y maximizing truck load potential.

AARON’S SALES & LEASE Richmond, VA

Accounts Manager March 2009 – April 2015

●Maintained upkeep of customers’ accounts by updating customer information in the store computer system and documenting all customer payment appointments.

●Assisted General Manager with operational functions which included account recommendations, payment frequency and payment history to monitor accuracy.

●Built authentic customer relationships to support customers in their ownership goals and drove sales.

●Managed the collections process by counseling customers to gain timely lease/merchandise renewals

●Reviewed and closed lease agreements, which included confirming customer identification, collecting money and obtaining customer signatures on lease agreements.

●Completed and maintained weekly vehicle maintenance sheet and route sheets daily.

●Sustained day to day operations of warehouse, delivery and receiving of merchandise.

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Military Experience

US ARMY *ADD DUTY POST*

Unit Supply Specialist August 1990 – February 1996

●Received, inspected, loaded, segregated, and delivered installation supplies and equipment.

●Operated unit-level computers.

●Prepared all unit and organizational supply documents.

●Maintained automated supply system for accounting of organizational and installation supplies and equipment.

●Issued and received. small arms

●Secured and controlled weapons and ammunition in security areas.

●Scheduled and performed preventive and organizational maintenance on weapons.

●Coordinated supply activities.

●Posted transactions to organizational and installation property books and supporting transaction files.



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