Customer Service Human Resources

OBJECTIVE

To obtain an opportunity to acquire a challenging position where my education and knowledge allows me to contribute to the success of your company teamwork.

EDUCATION

**** – 2003 Interamerican University of Puerto Rico San Germán, PR

B.B.A. Management and Human Resources Management

1999 Colegio Presbiteriano Pablo Casasús Mayagüez, PR

High School Diploma

EXPERIENCE

2012 Avis Budget Group Orlando, Fl

Customer Service

• Checks and paperwork to prepare vehicles for turn back and meet Company quality standards

• Monitors exterior/interior conditions and notifies management of any discrepancies

• Identify and report vehicle damage

• Enter vehicle at income system

• Customer Service

1. Vallasiss Orlando, Fl

WareHouse & Operator Machine

• Strapper

• Material Handler

• Operator

• Feeder

• Shipping & Receiving

• Operate a Pallet jack or Fork lift

2008 – 2011 Sección Amarilla USA, L.L.C. Miami, Fl

Account Executive

• Selling spaces and advertisements for the phone directory and internet pages.

• Knowing clients best interests to get announce and develop a good layout according to client needs.

• Scheduling appointments to visit potential clients.

• Prepared and make presentations about company products.

2006 – 2008 Praxis Associates, Inc. Mayagüez, PR

Service Representative

• Customer service

• Help customers in the application and enrollment of health insurance plan

• Assist in the authorization and reclamation process once the customer is enrolled in the health plan.

• Orient people and company groups about the different health insurance plans available in the market.

2007 – 2008 Libreria Edals Anasco, PR

Store Employee

• Help maintaining inventory

• Customer Service at the book store

• Customer service and selling books at school book on site sales

2004 – 2006 Hewlett Packard Aguadilla, PR

Operator

• Assembly and testing of computer parts.

1999 – 2000 Walgreen’s San Germán, PR

Service Clerk

• Cashier

• Assist customer with purchases in floor.

• Maintenance of products in place.

WORK SKILLS

Excellent interpersonal skills, team work oriented, leadership, able to work with minimum supervision, self-starter.

Computer literate MS Office as Word, Excel, Word Perfect, Access.

Excellent communication skills, demonstrated by the ability to work with people of diverse backgrounds. Listen to determine needs of customers before offering a solution. Welcome the challenge of solving problems and sales objectives.

EXTRACURRICULAR ACTIVITIES

Society for Human Resource Management Student Chapter 2002 REFERENCES

Available upon request.

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