Customer Service Sales Representative

Gabriele Grant

*** ********* **** ***. *

Webster, NY 14580

Phone: 585-***-****

E-Mail: **************@*****.***

Experience

Customer Service Representative at Charter Communications

Rochester, NY - (May 2022 – Jan 2023)

•Took numerous inbound calls regarding customer usage and billing information

•Updated credit card information as well as taking payments for Charter customers in regards to there cell phone bill

•Also took care of customer service issues such as turning on international calling on the customer's cell phones and went over the cost of those calls depending on the country

•Handled sales calls in regards to upgrading there phone plans and upgrading there phones went over the features of the phone that the customer would like as well as the cost and verifying customers address and if there any changes that need to be made. Let customer know approximately when the customer's new phone will arrive and they need to be at there resident to sign for it

•Handled general general questions and made sure the customer is transferred to the correct department

Telemarketing Sales Representative at Concentrix Corporation

Pittsford, NY – (2012 - 2022)

•Work on inbound and outbound sales and customer service programs such as Carestream Health, State Farm and Verizon

•Call over 100 potential customers per day to measure their interest in products and services

•Record detailed phone call information in Easy CRM software

•Also assist customers with upgrading products and resolving customer service questions

Telemarketing Sales Representative at Sutherland Global Services

Henrietta, NY – (2007 - 2012)

•Worked on outbound Equifax program

•Called prospective customers to see if there was an interest in pulling commercial credit reports

•Answered phone calls resolving customer service issues

•Minimum requirements included 70 phone calls per day and 5 sales per month

Team Leader and Telemarketing Sales Representative at Unisys Corporation

Henrietta, NY – (2003 - 2006)

•Worked on outbound sales program for IT products and services, including hardware and software solutions

•Also called customers informing them of Unisys seminars and scheduling them for other events in their local area

•Trained new employees and acted as a resource for them on a team of 25 sales representatives

Team Leader and Telemarketing Sales Representative at Sigma Marketing Group

Rochester, NY – (1999 - 2003)

•Worked on outbound calls regarding leasing and financing on behalf of Key Bank

•Was in charge of recording metrics and reporting results to upper management, while listening to their recommendations and suggestions

•Trained new employees while acting as a resource for them on a team of 30 sales representatives

Computer Skills

•Microsoft Office (Word, Excel, PowerPoint, Outlook) •Siebel software

•Easy CRM software •SAP software

Education and Certifications

•GED, Job Ready Training (1987)

•Boces 2 certification in Medical Billing and Coding, Medical Terminology (2009)

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