Alexander Martin Miller

[**** West Pecos Valley TRL] [Katy TX 77449] [281-***-****]

[ad0bdk@r.postjobfree.com]

Objective

[Experienced Sales, Hospitality and IT networking field professional/USN VETERAN with over 12 years’ experience in the Hospitality/Customer Service field with the ability to lead by example, solve problems, work as an efficient team member. Recently completed my AAS in Business Management and striving for success in new opportunities. Have also having a completed AS in Networking Administration and having experience working with the great county of Pearland. I have warehouse and manufacturing experience from the Navy, being a machinists, and also a Plant Operator (7Years). ]

Education

[Alvin Community College, Alvin, TX] [UHCL, Webster, TX]

[A.A.S Computer Networking 2018] Completing A.A.S Business Management January 2022]

[Served in the United States Navy honorably and with excellent conduct]

[Earned an overall GPA of 3.12]

Approximately 12+ years’ experience in the Restaurant/Customer Service industry with 3 Years management experience. Will complete my Business Management degree this semester plus Military experience as an Aviation Administration specialist

Experience

[May 2023] – [Current Job] [Sales Consultant] [Toyota of Katy] [Katy, TX]

[Expertly dealt with guests and employees in a professional manner while using excellent communication skills in an upscale environment. Proven ability to communicate effectively in diverse environments-efficiently managed a diverse workforce. Provided diverse methods of adaptation to the work environment. Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins. Turns customers into buyers by matching them with their ideal car. Qualifies buyers by understanding their requirements and interests and matching these interests to various car models. Demonstrates vehicle features and takes customers on test drives. Demonstrates automobiles by explaining warranties and services. Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts. Provides sales management information by completing reports. Assists with the setup of the showroom and displays. Updates job knowledge by participating in educational opportunities and reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests.

[May 2019] – [ July 2022] [Customer Service/ Head Server/Trainer] [Whiskey Cake] [Webster, TX]

[Expertly dealt with guests and employees in a professional manner while using excellent communication skills in an upscale environment. Proven ability to communicate effectively in diverse environments-efficiently managed a diverse workforce. Provided diverse methods of adaptation to the work environment. I also have been in the restaurant industry for 12 years in all positions including a high volume FOH Manager for 3 years at Texas Roadhouse.]

[October 2018] – [January 2019] [IT Support Technician] [City Of Pearland] [Pearland, TX]

[Assist with help desk calls, installing printers, computers (Laptops and desktops). Create patch cables with Cat 5e wire, Cat 6 wire and make sure Faculty and Lab hardware look nice and neat. Troubleshoot print devices (RICOH) and other hardware and software. Image Computers and get ready for mass installs in computer labs. Install Windows Operating systems, software, web browsers and plug-ins and drivers. Work closely with other members of the Production Support and Systems groups to support efforts such as the analysis, design, planning of hardware and technical software. Work with a ticket system to address priorities properly through GitHub. Assemble, update, and trouble shoot various server systems. Skilled/trained in programs such as VMWARE Horizon Administrator, DNA fusion, Air Watch, VMWARE work station, Cisco Jabber setup plus phones, Active Directory, Mail Exchange, App sense, VDI center, Stone fax, Cisco Unified CM Administrator, Laser fische, and Blue beam]

[June 2018] – [October 2018] [Systems Server Support Technician] [Hewlett Packard (Modis)] [Houston, TX]

[Daily check available network connections, cabling, and testing network devices such as router, switches, servers and network security processes. Assist with help desk calls, installing printers, computers (Laptops and desktops). Troubleshoot print devices, other hardware and software. Image Computers and make preparations for mass installs in computer labs. Install Windows Operating systems, software, web browsers and plug-ins and drivers. Work closely with other members of the Production Support and Systems groups to support efforts such as the analysis, design, planning of hardware and technical software. Work with a ticket system to address priorities properly through GitHub. Assemble, update, and trouble shoot various server systems.]

[January 2018] – [May 2018] [Student Worker/IT Assistant] [ACC] [Alvin, TX]

[Assist with help desk calls, installing printers, computers (Laptops and desktops). Create patch cables with Cat 5e wire, Cat 6 wire and make sure Faculty and Lab hardware look nice and neat. Troubleshoot print devices, other hardware and software. Image Computers and get ready for mass installs in computer labs. Install Windows Operating systems, software, web browsers and plug-ins and drivers.]

[January 2017] – [May 2018] [Customer Service/Server] [Floyds Seafood] [Webster, TX] [Expertly dealt with guests and employees in a professional manner while using excellent communication skills in an upscale environment. Proven ability to communicate effectively in diverse environments-efficiently managed a diverse workforce. Provided diverse methods of adaptation to the work environment. I also have been in the restaurant industry for 12 years in all positions including a high volume FOH Manager for 3 years at Roadhouse.]

Awards & Acknowledgements

National Defense Service Medal, Global War on Terrorism Medal, Afghanistan Campaign Medal. Served as an Aviation Administration personnel in the Navy for 3 years with 6 weeks of training honorably with hands on computer experience/customer service experience during my service. Over 12 Years of Hospitality Experience With 3 Years Management Experience

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