Customer Service Data Entry
Resume:
Rebecca Murphy
Seeking full-time employment
Gettysburg, PA 17325
ad0bd1@r.postjobfree.com
Seeking full-time employment with a fast paced, thriving company. I have a diverse background in customer service with the medical field as my passion. Authorized to work in the US for any employer
Work Experience
Server/Bartender
The Historic Farnsworth House - Gettysburg, PA
August 2021 to Present
Hospitality. Customer service.
• Performed barback duties
• Ran food, alcoholic drinks and orders for customers and guests
• Worked in a fast paced and high volume restaurant and bar
• Set guests at ease
• verified customer age prior to serving
Retail Sales Associate
Bath & Body Works - Gettysburg, PA
October 2020 to July 2021
Customer service. Selling product. Cash handling. Opening and closing of store.
• Replenished and rotated product inventory in the store
• Built relationships with customers
CUSTOMER SERVICE/ OFFICE MANAGER
ADVANVCED GRAPHIX - Chambersburg, PA
May 2018 to July 2019
CUSTOMER SERVICE
• CLERICAL DUTIES INCLUDE, BUT NOT LIMITED TO, ANSWERING PHONE, DATA ENTRY, SCHEDULING CLIENTS AND STAFF.
• SOME PAYROLL/ACCOUNTING
• MANAGING CLIENT ACCOUNTS AND RELATIONS
• DELIVER ORDERS
• MANAGING OFFICE
• ORDER FULFILLMENT
• RESOLVE ANY AND ALL ISSUES PERTAINING TO COMPANY CUSTOMER SERVICE REP
COMMUNITY HOME HEALTHCARE - Chambersburg, PA
December 2018 to April 2019
CUSTOMER SERVICE
• CLERICAL DUTIES INCLUDE, BUT NOT LIMITED TO, ANSWERING PHONE, DATA ENTRY, FILING, FAXING.
• MEDICAL INSURANCE VERIFICATION AND HANDLING INSURANCE AUTHORIZATIONS.
• SOME PAYROLL
• TRACKING INSURANCE FREQUENCY.
WAITRESS/BARTENDER
DILLY'S - Chambersburg, PA
April 2018 to October 2018
HOSPITALITY
● CUSTOMER SERVICE
● FOOD SERVICE
● MAINTAINING A CLEAN, SAFE AND CONTROLLED ATMOSPHERE FOR CO-WORKERS AND GUESTS.
● RESPONSIBLE FOR OPENING AND CLOSING OF THE BAR
● CASH HANDLING
CUSTOMER SERVICE REP/OFFICE TECH
SD DESIGNS - Chambersburg, PA
December 2017 to June 2018
DESIGN AND DRAFT KITCHEN AND BATHS WITH USE OF AUTO-CAD DESIGN SOFTWARE.
● PRODUCE QUOTES FOR CUSTOMERS AND SOME ACCOUNTING.
● OFFICE DUTIES INCLUDING, BUT NOT LIMITED TO, ANSWERING PHONE, FILING, KEEPING CUSTOMER/ CONTRACTOR RELATIONSHIPS.
● SCHEDULING QUOTES AND INSTALLATION OF PRODUCT WITH CUSTOMERS AND CONTRACTORS. CUSTOMER SERVICE REP
DICK'S HOMECARE - Chambersburg, PA
February 2016 to December 2017
DATA ENTRY AND MAINTAINING PATIENTS ACCOUNTS.
● ANSWERING PHONE AND ASSISTING PATIENTS WITH MEDICAL EQUIPMENT NEEDS.
● HANDLE MEDICAL INSURANCE VERIFICATION AND AUTHORIZATION REQUESTS FOR MEDICAL EQUIPMENT.
● CASH HANDLING AND ACCOUNTING.
● COMPLETED EQUIPMENT ORDERS EFFICIENTLY AND IN A TIMELY MATTER BY PRIORITIZING BASED ON THE NEED OF THE EQUIPMENT AND URGENCY.
● THE POSITION REQUIRED STRONG ATTENTION TO DETAIL, RECOGNIZING MEDICAL TERMS, AND ABLE TO READ DOCTOR ORDERS AND NOTES
RETAIL SALES/CUSTOMER SERVICE
BED BATH AND BEYOND - Davenport, IA
August 2014 to July 2015
ASSISTING AND/OR EDUCATING CUSTOMERS WITH QUESTIONS AND NEEDS OF PRODUCTS, ENSURING THEY EXPERIENCE A POSITIVE AND INFORMATIVE VISIT TO THE STORE.
● CASH HANDLING AND MAINTAINING THE CUSTOMER SERVICE DESK AND REGISTERS AS A FRONT-END LEAD.
● SUPERVISED REGIONAL FULFILLMENT DEPARTMENT BY TRAINING OTHER ASSOCIATES, DATA ENTRY, ATTENTION TO DETAIL, SHIPPING AND RECEIVING REQUESTS, OVER SEEING ASSOCIATES WORK.
● MAINTAINING THE WORK AREA
● DELEGATING JOB ASSIGNMENTS TO ASSOCIATES
Education
AAS in MEDICAL OFFICE TECHNOLOGY
JOHN WOOD COMMUNITY COLLEGE - Quincy, IL
August 2011 to April 2013
CERTIFICATE
BLACK HAWK COMMUNITY COLLEGE
February 2000 to May 2001
Skills
• PROFICIENT WITH MICROSOFT AND KNOWLEDGE WITH COMPUTERS AND ITS SOFTWARE. ADIVERSE BACKGROUND IN CUSTOMER SERVICE WHICH ALLOWS FOR ME TO PROBLEM SOLVE,COMMUNICATE EFFICIAENTLY, LEAD, AND BE ENGAGED WITH MANY SITUATIONS THAT COME TO ME. KNOWLEDGE AND EXPERIENCE IN THE MEDICAL FIELD; WORKING HANDS ON WITH CUSTOMERS AND MEDICAL OFFICE DUTIES. (10+ years)
• Customer Service (10+ years)
• Front Desk (5 years)
• Customer Experience (10+ years)
• Customer Care (10+ years)
• Order Fulfillment
• Insurance Verification
• Medical Records
• Medical Terminology
• Clerical Experience
• Account Management
• Medical Scheduling
• Office Management
• EMR Systems
• Medical Receptionist
• Patient Care
• CPT coding
• ICD-10
• HCPCS
• Time management
• English
• Microsoft Office
• QuickBooks
• Medical Coding
• Anatomy Knowledge
• Triage
• HIPAA
Assessments
Electronic Medical Records: Best Practices — Proficient February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Scheduling — Proficient
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Filing & Organization — Expert
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert
Medical Receptionist Skills — Highly Proficient
August 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Dental Receptionist Skills — Proficient
February 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service manager — Highly Proficient
December 2020
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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