Employee Engagement Customer Service
Resume:
JEFF RINEHART
Sunset Beach, NC *****
***********@*****.***
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Work Experience
Pro Sales Specialist
Lowe's Home Improvement - North Myrtle Beach, SC
January 2023 to Present
Drove substantial sales through suggestive sales and by promoting add-on purchases. Leveraged CRM systems to manage sales activity and track sales performance. Monitor customer order purchased and address customer issues. Fostered relationships with customers to expand customer base and retain business. Improved overall customer purchasing experience to promote steady revenue. Owner Interviewed
Rinehart Floorcovering - Champlin, MN
January 1990 to November 2022
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports. Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Managed operations budgeting, accounts payable and accounts receivable and payroll. EMT-Basic Volunteer
American Red Cross - MN
September 1989 to September 1999
and transportation to medical facility.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Assistant Manager
Country Kitchen Restaurant - MN
January 1985 to December 1989
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Education
EMT
Anoka Technical College - Anoka, MN, US
September 1989
Associate of Arts in Culinary Arts
North Hennepin Community College - Minneapolis, MN, US January 1987
Skills
• Team Leadership Managing Operations and Efficiency Staff Scheduling Goal Setting
Training Management Employee Coaching and Motivation Recruitment and Hiring Verbal and Written Communication Records Organization and Management Emergency Vehicle Driving Focus and Follow-Through Injury and Illness Treatment Business Leadership Police and Fire Coordination
• EMT Experience
• Project Planning
• Restaurant Management
• Employee Evaluation
• Budgeting
• Supervising Experience
• Project Management
• Interviewing
• Accounts Payable
• Project Implementation
• Administrative Experience
• Office Management
• Pricing
Certifications and Licenses
EMT-B
Class D
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