L A U R E N G U E R R A

S K I L L S A N D A B I L I T I E S

Over eight years of experience in customer service and sales Four years of experience inputting and transmitting data in SPSS Statistics Three years of experience coding in R Studio

Three years of conducting and analyzing qualitative and quantitative research Advanced in creating, editing, and uploading content on social media platforms Excellent written and verbal communication skills

Strong ability to adapt to new and changing environments E D U C A T I O N

Bachelor of Science: Psychology, Bachelor of Arts: Communication Santa Clara University, Santa Clara, CA

Communication GPA: 3.563, Psychology GPA: 3.230, Overall: 3.40 Santa Clara, CA

408-***-****

l ad0ban@r.postjobfree.com

E X P E R I E N C E

Manage the strategic development, planning, and production of social media posts across platforms including TikTok (68,000 followers with over 4.2 million likes), Instagram (7,500 followers with over 150,000 likes), and YouTube (150 followers with over 1,000 views) Strong ability to recruit and foster relationships with creators, global companies, and small businesses including: Target, Native, Dove, Converse, Steve Madden, and more Successful at working independently and in cross functional teams within a fast paced and deadline driven environment

Serve the residents in my local community as a year-round lifeguard at three city facilities Carefully enforce facility policies and guidelines to ensure patron safety Support swimmers through active listening and effective communication Certified in Red Cross lifeguard training and CPR (Re-certified Summer 2022) Oversaw sixty residents living in on campus housing Hosted weekly programs to encourage and increase participation in residents life activities Created an inclusive environment resulting in a strong student life culture for dorm residents Established a sense of community in the dormitory where students felt safe and respected Experienced delivering strong customer service to ensure patron enjoyment and satisfaction Ensured optimal guest experience by serving guests with a positive attitude Maintained a clean and safe work station by practicing close attention to detail and urgency Social Media Platforms (2020-Present)

Digital Marketer

City of Santa Clara (2016-Present)

Lifeguard

Santa Clara University (2021-2022)

Community Facilitator

946 Billiards/Fiorillo's Restaurant (2016-2023)

Server/Bartender

A C O M P L I S H M E N T S & I N T E R E S T S

Hispanic Scholarship Fund Scholar

LatinX Student Union

Hermanas Unidas (Sorority)

UE & UX design research with an emphasis on AI

Film production and adaptation

Create attention grabbing and unique content for fashion & beauty related companies

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