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Hospital Medical Customer Service

Location:
Kingsessing, PA, 19143
Posted:
October 11, 2023

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Resume:

Angela Moore

**** ********* ***

Philadelphia, PA 19150

215-***-****

ad0ba9@r.postjobfree.com

Objective: To obtain employment in a hospital/medical field related setting where I can utilize my formal skills, training and experience.

Skill Summary

Strong communication skills, computer skills, customer service skills, accuracy and precision of all work in multiple departments, initiative, judgment to maintain a proper and satisfactory work flow, and a strong ability to multitask. Problem solving and trouble shooting skills. Medical terminology, vital signs, injections, phlebotomy, anatomy and physiology and general Office procedures. Accounts receivable and payable, electrocardiogram, Pharmacology, Venipuncture, Suture removal and urinalysis. Prepare, validate, and administer sublingual and buccal medications. Monitor blood glucose levels, nebulizer use, and EHR/EMR. Assist with orthopedic rehabilitation, geriatric care.

Professional experience

Chespenn Health Services 2019-present

Lead Certified Clinical Medical Assistant

Provide guidance, training, and new skills training to current and new Medical assistants. Ensure that daily functions of medical assistants are completed in a timely matter and patients are provided excellent care. Audit job functions threw observation and EMR. Oder supplies and vaccines.

OBGYN, Pediatrics, Adult and Family Practice

Physicals obtain and record vital Signs

Venipuncture

Administer intradermal, intramuscular and subcutaneous injections.

Perform visual acuity and audiometer testing

Perform covid testing, administer covid vaccinations, maintain vaccine refrigeration.

Prepare and assist providers with procedures

Clean, stock and maintain all exam room, order supplies for all departments

Fax, mail, and scan documents into patient's charts using the EMR system

Schedule appointments, check in, check out patients

Perform weekly and monthly autoclave maintenance

Order supplies

Springfield Hospital/Delaware County Memorial Hospital 2018-2019

Certified Clinical Medical Assistant

Centers for Occupational Health/Employee Health Coordinator

Physicals-Visual Acuity, Fit testing, flexibility and strength assessment, Vitals, Venipuncture, audiogram booth, BMI, EKG, Pulmonary function test, Immunizations, PPD placement and read

Point of care testing

Front desk- Scheduling, check in and out patients, chart filing, faxing, data entry

Inventory

Specimen Shipping and handling-lab corp, quest diagnostics, fed ex, ups

QC

DOT and non DOT drug, hair, saliva, urine and alcohol testing

Travel to Different locations when needed

Presbyterian Hospital University of Pennsylvania 2004-2019

Central Receiving Processing Technician

Establish and maintain courteous, cooperative relations with the public in a polite and professional manner lab include microbiology chemistry blood gas hematology pathology

Perform routine and specialized procedures for testing and packaging for various laboratories

Perform pre analytic phase of testing by accessioning various tests orders, bar coding, centrifuging separating, and logging of all specimens.

Maintain, troubleshoot all lab equipment

Monitor and maintain adequate inventory levels of supplies

Perform clerical duties such as answer and transfer calls in a polite and professional manner and maintain files for department records as needed for inpatient and outpatients

Assist in the training and orientation of new employees

Provide concise and accurate verbal patient reports with appropriate electronic or written documentation

Participate in special projects required by supervisor/director

Establish and maintain courteous, cooperative relations with the public, patients and other personnel

Work independently and as a team member

Transport transfusion blood, bodily fluids, surgery specimens and supplies to and from operating om patients, take weight, BP, and verify medical and social history. Chart information into EMR.

Check and clean patient rooms, check drug samples for outdated samples.

Take out IV for infusion room, instruct patients on ongoing care, and administer injections.

Precertification Process-verify benefits for infusion products and send out mailings.

Order and stock infusion medications.

Schedule patients for infu room area

Chester County Rheumatology April 2018- June 2018

Externship

Front desk/Office procedures-assist with checking in and out new and current patients, writing lab/radiology slips.

Use Navinet to check insurance eligibility and referrals.

Retrieve lab results, patient’s notes, medication lists, histories and radiology reports. Enter information into EMR system.

Use of general office equipment, file, fax, mail patient statements, compile new patient packets, copy medical records, and unpack supplies.

Billing area-Make patient billing and insurance calls, and file EOBs.

Education

Germantown- Lankenau motivation- diploma 1995

Camden County College –nursing student 2014-2016

Bright wood Career Institute- Medical Assistant 2017- June 2018

Certifications and Training

CCMA, CPR/First Aid Certified, HIPPA, Blood Borne Pathogens, Hazardous waste and Materials, BLS instructor

Certificates and awards

GPA 4.0

Perfect attendance

Presidents Academic awards

Dean’s List awards



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