Customer Service General Manager

Raymond J. Minard III

*** ********* **, ********** ** 26301

PH: 206-***-**** **********@*****.***

Profile

I am a friendly, motivated, responsible and enthusiastic driven individual who strives for daily improvement and enjoys meeting new people. I’m looking to continue a career in hospitality in the hopes of always being a better leader for my team and my family...day by day! Education

Mesa San Diego/ College of the Desert September 2000- June 2002 BA in Hotel Restaurant Business Management and Business Experience

Pete Dye Golf Club, Bridgeport WV June 2023 - October 2023 Food & Beverage Director

· Was brought in to help change the culture of the club, and get training protocols set up and implemented

· After our first 90 days together we found it wasn’t the best match up and we started to plan for an exit at the end of the season

Fonte Bar, Seattle WA January 2023- June 2023

Development Manager/General Manager

· Came in at the last minute to help set up and finish the build out of a 6.5 million new concept for an old Seattle company set in downtown Seattle

· Built an amazing spot while my family and I got ready for our big move to West Virginia, set up a great team and a detailed training program that was more or less plug in and go for the team I gave the keys to before leaving

Aldarra Golf Club, Sammamish WA December 2018- December 2022 Food & Beverage Director

· Redesigned entire food and beverage program, from the overall look, the numbers, and everything in between

· Built a tremendous profit machine in a barrel program that generated both continued flow of cocktails for the bar program

but also for our membership to take home with them to share with friends and family.

· Met and exceeded all quarterly goals and expectations from day one, built a staff that is one of the best in the state and

turned a dull program into something to be proud of and a pull for new members. Sugar Factory, Bellevue WA November 2016- December 2018 General Manager

· Took over after a rough opening during holidays

· Running 8k weekdays and 35k+ weekends!

· Re-built and set up the entire FOH training for the company with standards that are being set in place in their location

· Inventory and quarterly accountability was set to better maintain and understand flow and forecasting measures

Additional Skills

Technical skills: Canva Pro, Microsoft Word, PowerPoint, Excel, Aloha POS, Micros POS, Most all POS systems, Data Central, RSI, Social Media, wpm50 typing Certifications

Current WV Food Workers card, Serve Safe Certified, Sommelier Level 1, CSS Level 1

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