Customer Service Call Center

Lucretia B. Wilson

*** **** ***** ** ****** Robins Ga 404-***-****

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CAREER OBJECTIVE

Efficient customer service professional with 3+years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

EXPERIENCE

04/2019-01/2021

CSR/SALES, TELEPERFORMANCE, ALBANY, GA

RECEIVE AND PLACE TELEPHONE CALLS AND HELP MAINTAIN SOLID RELATIONSHIPS WITH CUSTOMERS BY ANSWERING QUESTIONS AND CONCERNS WITH SPEED AND PROFESSIONALISM. BUT CASHIERS, SALESPEOPLE, MANAGEMENT, AND BILLING DEPARTMENTS CAN ALSO BE REGARDED AS CUSTOMER SERVICE JOBS SINCE THEY INTERACT WITH CUSTOMERS. ASSISTANCE AND ADVICE PROVIDED BY A COMPANY TO THOSE PEOPLE WHO BUY OR USE ITS PRODUCTS OR SERVICES. EACH INDUSTRY REQUIRES DIFFERENT LEVELS OF CUSTOMER SERVICE,[1] BUT TOWARDS THE END, THE IDEA OF A WELL-PERFORMED SERVICE IS THAT OF INCREASING REVENUES. THE PERCEPTION OF SUCCESS OF THE CUSTOMER SERVICE INTERACTIONS IS DEPENDENT ON EMPLOYEES "WHO CAN ADJUST THEMSELVES TO THE PERSONALITY OF THE CUSTOMER".

03/2022-03/2023

CASHIER, HOME RUN FOODS, ALBANY, GA

Took customer orders, packaged food orders, Processed customer payments using and electronic cash register, provided correct change, maintained cleanliness of the front serving area and dining CHECKING OUT CUSTOMER PURCHASES, SET AND STOP GAS PUMP, SELL NEWSPAPERS, SET UP AND SELL LOTTERY TICKETS, CASHED OUT SLOT MACHINE TICKETS AND GENERAL CLEANING.

OPENS AND CLOSES A STORE AND PERFORMS OTHER ADMINISTRATIVE DUTIES IN A RETAIL SETTING. THEIR MAIN DUTIES INCLUDE ASSISTING CUSTOMERS WHEN NEEDED, MAKING SURE THE STORE IS ORGANIZED, NEAT AND TIDY AND ENSURING THE ALARM SYSTEM IS WORKING PROPERLY.

PROCESSING CASH, DEBIT, CREDIT AND CHECK TRANSACTIONS USING A CASH REGISTER OR OTHER POINT-OF-SALE SYSTEM IN A RETAIL ENVIRONMENT. THEIR DUTIES INCLUDE BALANCING THE CASH REGISTER, MAKING CHANGE, RECORDING PURCHASES, PROCESSING RETURNS AND SCANNING ITEMS FOR SALE

01/2016 – 07/2016

Machines Operator, P&G

RESPONSIBLE FOR MONITORING, MAINTAINING AND OPERATING WAREHOUSE EQUIPMENT. THEY ARE ALSO RESPONSIBLE FOR CLEANING AND QUALITY-CHECKING THEIR MACHINERY TO ENSURE EVERYTHING WORKS AS IT SHOULD.

05/2015 – 06/2015

PRODUCTION WORKER/FOOD PROCESSING, CAGLE FOODS, CAMILLA, GA

Cleaned and cut chicken on a production line, ensured food prep and serving procedures met safety regulations. Observed all health and safety policies.

01/2015 – 05/2015

PACKER/PRODUCTION WORKER, M & M MARS CANDY, ALBANY GA

Packed shipping boxes with product, reconstructed packing boxes as needed, observed all Production and Safety requirements.

01/2008 – 08/2012

SERVER, Steak & Shake, Albany, GA

TOOK CUSTOMERS FOOD/DRINK ORDERS, WROTE OUT ORDER SLIPS, RELAYED ORDERS TO KITCHEN STAFF VERBALLY, DELIVERED FOOD AND DRINKS TO CUSTOMERS TABLES, CHECKED CUSTOMER ID BEFORE PROVIDING ALCOHOLIC BEVERAGES, COLLECTED CUSTOMER PAYMENTS, RESOLVED ANY CUSTOMER COMPLAINTS AND FIXED ERRORS IN THEIR ORDERS, ASSISTED WITH PREPARING FOOD, AND BUSSED TABLES.

EDUCATION

06/2010

HIGH SCHOOL STUDIES, WESTOVER high school

12/2014

GED, Family literacy academy

2014

CUSTOMER SERVICE REPRESENATIVE TRAINING

SKILLS

Excellent Customer Service Skills

Production Environment Skills

Food Service Skills

Cashier Skills

ACTIVITIES

I enjoy reading all types of books and spending time with my family.

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