CHIOMA FAVOUR OJIAKOR Mobile: +1-437-***-****

Email: ad0b89@r.postjobfree.com

*** ******** ****, ***** ****, ON M3J 0B2

https://www.linkedin.com/in/favour-ojiakor-hrpl-acipm. PROFILE

I am a postgraduate Business Management student with experience gained in Human Resources. A multi-skilled professional with strong HR advisory abilities. Very capable of handling all an organization's recruitment and resourcing needs. Experienced in giving timely and current HR advice to both managers and workers, while ensuring that both the employee and employer's interests are effectively represented. Extensive understanding of work methods, recruiting, remuneration, working conditions, and diversity challenges.

CORE QUALIFICATIONS

• Understanding of promotional concerns, pay evaluations, examination rewards.

• Excellent telephone etiquette and excellent communication abilities.

• Collaboration and cooperation with the team.

• Can ensure that a firm has the correct mix of talents and expertise.

• Employee salary review experience.

• Capable of dealing with extremely confidential information in a professional and discrete manner.

• Customer Account Management.

EDUCATION

Niagara College, Ontario Graduate Certificate, Human Resources Management. May 2023 - March 2024 Smart Serve certificate for sales, service and delivery (Alcohol Gaming Commission of Ontario) August 2023 Federal Polytechnic Ado Ekiti, HND Office Technology and Management (Achieved Upper Credit) Mar 2016 - Dec 2018 Federal Polytechnic Ado Ekiti, ND Office Technology and Management (Achieved Distinction) Mar 2013 - Nov 2015 WORK EXPERIENCE

Service Advisor & HR Personnel SMT LIMITED (VOLVO) April 2020–April 2023

• HR, admin, and qualified service advisor staff with three years of client management and support experience.

• Answering phone calls to set up appointments, inform clients of ongoing work, complete service order forms, create accounts, and help clients with billing inquiries.

• Assisting with the creation and upkeep of customer and applicant databases.

• Conducting new employee orientations and providing job recommendations for previous workers.

• Dealing with and providing advice on disciplinary and grievance processes.

• Gaining personal responsibilities and making presentations to senior staff members at meetings helped boost self- confidence.

• Making certain that any promotions, transfers, or salary raises go into effect as anticipated.

• Organizing and scheduling candidate interviews and creating employment conditions and contracts for new employees.

• Conducting pre-employment checks on job candidates, such as references, medical permission, academic credentials.

• Assisting in the selection of appropriate candidates from a pool of applicants.

• In charge of the technical department's hiring procedure and new hire onboarding.

• Conduct analyses and studies to determine the company's immediate and long-term staffing needs.

• In charge of developing and submitting weekly manpower analyses.

• Arrange, prepare, and carry out company training sessions for technical department new hires.

• Coordinates with technicians to order parts, ensuring that they are available when needed for vehicle repairs and promptly informing consumers of any scheduling constraints. Customer Sales Representative SMT LIMITED (VOLVO) May 2019–March 2020

• A qualified client sales representative with one year of client administration expertise.

• Answering phone calls from consumers seeking product information, updating them on the status of their outstanding orders, and scheduling appointments.

• Communication with consumers improved 38% customer satisfaction by ensuring product comprehension, answering queries, and facilitating dispute resolution.

• Processing sales orders to make sure clients get the parts they need on schedule.

• Present, market, and sell goods and services using convincing justifications to current and potential clients.

• Create, nurture, and uphold effective client and company relationships.

• Quickly address customer issues and concerns to increase satisfaction.

• Collaborate with colleagues to identify areas for improvement, evaluate departmental performance, and provide suggestions for better customer service.

• Reports on consumer demands, issues, interests, market competition, and the possibility for new goods and services are provided by supply/demand management.

• Reach agreed-upon sales goals and results within specified time hereby building enduring relationships with prospects and clients.

• Utilize the firm CRM system to keep track of all sales efforts and stay current by often updating account information.

• Send appropriate departments a message about customer and potential consumer product pain points.

• By constantly rearranging displays and aggressively addressing areas that required restructuring, I was able to keep the store clean and tidy.

CONFERENCE ATTENDANCE

CIPM 54th International Conference and Exhibitions, Leading people, growing nations, NG – (2022) CIPM 53rd International Conference and Exhibitions, Reskilling people, Growing People, Growing Economies NG – (2021). PROFESSIONAL AFFLIATIONS & MEMBERSHIPS

Associate Member of Chartered Institute of Personnel Management (CIPM) November 2021 Membership ID: 3/2101420

CERTIFICATIONS & LICENSES

Professional certificate in Human Resource Management (HRPL) November 2021 Society of Human Resource Management (SHRM-CP) In View INTERESTS & HOBBIES

I have an immense interest in organizing, planning, teamwork, creativity, adaptability, and communication. PERSONAL ACHIEVEMENTS

A successful communicator who values listening, meaningful replies, and neutrality. Confident dispute resolution specialist with a track record of finding solutions that benefit the client and the organization. Willingness to learn about new items and commitment to giving product information in an honest, considerate, and memorable. REFERENCES

Available on request.

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