Jania Simons

Round Rock, Texas, US • 678-***-**** • ad0b7l@r.postjobfree.com

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of business. Dedicated to learning, growing, and succeeding.

Self-starter with unrivaled expertise in customer service. Project organization

Communications

Supervision

Marketing

Travel research

Business operations

Problem resolution

Organization

Hotel accommodations

Team building

Conflict resolution

Customer service

Relationship development

Travel insurance

MS Office

Company guidelines and procedures

Itineraries

Team management

High School - 2015

Meadowcreek High School - Norcross, GA

Personal Vacation Planner - August, 2022 to October, 2023 Royal Caribbean International-Cruise Terminal 2 - Miami/remote job, FL Developed process improvements and long-term business strategies through the analysis of customer feedback. Offered customers the best deals and well-researched travel options, successfully negotiating rates and increasing customer satisfaction. Developed a loyal clientele base due to my excellent listening and research skills, as well as a keen understanding of travel budgets. Asked open-ended questions to better understand client needs and determine the best international travel offerings. Planned memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Found appropriate solutions responded to clients' questions, concerns, and complaints, and when necessary. Call Center Agent - January, 2020 to March, 2021

Lone Star College-CyFair - Cypress, TX

Helped the business achieve and maintain industry-leading customer service ratings. Provide personalized customer service by anticipating and responding to customers' needs. Entered information about customer interactions to track requests, document problems, and keep track of solutions provided. Provided a superior customer experience in order to build a loyal customer base. Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis. Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Cake Decorator - January, 2021 to August, 2023

Henri's Bakery & Deli - Atlanta, GA

Kept track of material inventory and placed orders for new materials as needed. Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room. Weekly sales meetings with team members were held to set merchandising, sales, and profit goals. Collaborated with customers to define their cake vision, which included color, theme, size, and cost. Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing. All equipment was operated and sanitized in a safe and proper manner by me. Fulfilled special order request including special occasion cakes and party platters. Decorated cakes of all types, including back-ups cakes during holidays, national promotions and other peak cake occasions. Personal Trainer/Fitness Instructor - March, 2019 to January, 2021 24 Hour Fitness - Austin, TX

Implemented marketing strategies that resulted in a 12% increase in the number of customers. Created a new employee evaluation process that resulted in significant performance improvements. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Instructed clients in safe equipment use and proper technique, protecting clients to prevent injury. Co-developed new fitness programs with management, with successful implementation that increased sales revenue by 30%. Designed personalized programs and nutritional plans for clients to achieve optimal results.

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