Customer Service Agent
Resume:
BRITTNEY HENLEY
CONTACT
********.*.******@*****.***
OBJECTIVE
Dedicated and detail-
oriented professional with a
strong administrative and
customer service
background. Seeking a
position that leverages my
skills in organization,
communication, and
problem-solving to contribute
to the success of the team
and the organization.
SKILLS
Organization
Computer literacy
Time management
Critical thinking
Telephone skills
Written/oral communication
High-volume environments
Document control
Office equipment operation
Microsoft Office
EDUCATION
Weber State University
Associate of Applied Science
2022-Present
3.7 GPA
• National Society of
Leadership and
Success Member
• 2023 Tanner Dream
Scholarship Recipient
• 2022 HACU/Denny's
Hungry for Education
Scholarship Recipient
EXPERIENCE
Asset Protection Operations and Receiving Clerk/Walmart August 2023-Present
Preparing/processing defective or damaged merchandise, tracking claims, communicating with suppliers, ensuring compliance with state and federal regulations regarding hazardous materials, auditing return packages, maintaining accurate inventory records, reporting shortages during shipments, and entering data into inventory systems.
Jewelry Sales Associate/Fred Meyer Jewelers
April 2022-March 2023
Greeted and assisted customers, maintained jewelry displays, used sales techniques to drive sales, collaborated with sales team/management to ensure customer satisfaction, stayed educated on company services, warranties, and products, and followed up with customers to promote repeat business.
Remote Fraud Specialist/Alorica
December 2021-April 2022
Offered prompt and accurate customer support for fraudulent and non- fraudulent credit card transactions, reviewed, processed, and corrected back-office paperwork queues for fraud cases, maintained accurate and up-to-date files for assigned sections, thoroughly documented all customer interactions, and followed all Federal/State regulations.
Customer Service Agent/GEICO
February 2021-December 2021
As a licensed Casualty and Property Insurance agent with Geico, primarily focused on assisting customers with account queries, resolving customer concerns and complaints, processing billing and insurance endorsements according to company policies, complying with all Federal and State regulations for licensed insurance producers, updating account documentation and client files, and assisting senior agents with customer accounts. Additionally, was responsible for staying up to date on all continuing education requirements for my license, promptly answering emails, receiving inbound calls, making outbound calls, assisting with inter- department queries, and resolving customer account errors.
Booth Clerk and Customer Service/Safeway
March 2015-January 2016
Oversaw daily paperwork for a grocery store front end, including safe audits and cash handling, responded to customer inquiries and complaints, processed transactions, maintained required State/Federal documentation, answered phones, directed calls, and processed checks for deposit.
Hawaii Army National Guard
October 2013-October 2019
Graduated from Army Basic Combat Training (BCT) and MOS Training, trained in field feeding, maintaining combat readiness, and securing a field environment. Assigned to various Active-Duty Orders from 2014-2018.
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