BRANDI ANDERS

**** ********** ***** 423-***-****

ad0b7b@r.postjobfree.com www.linkedin.com/in/brandi-anders-b0996523

**** ** *** ****

COLLECTIONS REPRESENTATIVE

Via’s Truck and Tractor Repair – Winston Salem, NC

•Enter interactions, payments and personal information into customer accounts

•Handled outbound and inbound calls with the goal of collecting unpaid debts every day.

MAY 2016 TO JULY,2017

REPAIR REPRESENTATIVE

Piedmont Peterbilt – Greensboro, NC

•Customer request for products, services, and company information were handled by me

JAN 2015 TO MARCH, 2017

COLLECTIONS REPRESENTATIVE

TENNESSEE TITLE – ATHENS, TN

•Enter interactions, payments, and personal information into customer accounts.

•Generated financial statements and assisted with account closing procedures each month.

•Handled outbound and inbound calls on a daily basis in order to collect owed debit

•Processed title loans and Payday advances

June 2009 to January 2015

CALL CENTER LEAD

APPLIANCE PARTS PROS

•EVALUATED EMPLOYEE PERFORMANCE INTO CUSTOMER ACCOUNTS

• GRADED AND REVIEWS CALLS

•CREATED AND UPDATED WORK SCHEDULES TO ACCOMMODATE CHANGING STAFF LEVELS AND WORKLOAD

COMPUTER SCIENCE AND PROGRAMMING – SOME COLLEGE

CLEVELAND STATE COMMUNITY COLLEGE – CLEVELAND, TN

•Payment arrangements

•Negotiation

•Customer relations

•Debit management

•Delinquent account management

•Financial Management

•Loan processing

•Banking deposits

•Gardening

•Crocheting

•Cooking

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