Account Executive Customer Service

Tracy Browning Riddle

**** ****** **** ** • New Albany • Mississippi • 38652

Cell: 662-***-**** • E-mail: **************@*******.*** Accomplished Sales Professional

SUMMARY OF QUALIFICATIONS

Forward-thinking, energetic sales executive with 20+ year’s sales and customer service experience

Work well under pressure and can meet deadlines requiring strong execution of cross-functional teamwork as well as individual, outside the box thinking

Excellent communication, negotiation and presentation skills

Exceptional at building new business, securing customer loyalty, and building strong professional relationships with internal and external business professionals

Flexible; able to juggle multiple tasks simultaneously

Detail oriented, self-motivated, and organized; can work without constant supervision and can act independently

PROFESSIONAL EXPERIENCE

Momar

Atlanta, GA

Account Executive (April 2017 – Present)

Growing a business book by establishing good rapport with prospects

Creating a pipeline of prospective, quality leads

Identify customer issues and find the best solution

Maintaining and upselling current customers

Pro Chem

Alpharetta, GA

Account Manager (March 2015 – May 2017)

Prospect and qualify new sales leads, building a quality book of business

Schedule meetings with leads and existing customers

Develop strong, ongoing relationships with current and future customers

Educate prospects on products and provide existing customers with exceptional customer service and support

Hibu/Yellowbook USA

Tupelo, MS

Account Manager Executive (April 2011 – March 2015)

Responsible for growing book of business by generating and acquiring new print and digital media accounts

Responsible for maintaining and up selling current Hibu revenue base

Successful in digital media sales for search engine marketing and optimization, online digital display media ads, as well as print and direct mail

Rookie of the year for sales in 2011

Top 5 in Region 2012, 2013 and 2014

Sales Representative of the month

Jan-Pro of Mississippi

New Albany, MS

Account Executive/Outside Sales (October 2010 – April 2011)

Account Executive for a local commercial cleaning company

Promote and sell Jan-Pro cleaning services

Generate new accounts and maintain existing accounts

Generate sales contact opportunities by cold calling businesses

Prepare and deliver sales proposals to potential customers AT&T Mobility

New Albany, MS

Account Executive/Customer Service Representative (August 2008 - October 2010)

Account Executive for one of the leading worldwide providers of IP-based communications services to businesses

Promote and sell AT&T services and products

Promote, sell and upgrade Direct TV services

Generate and maintain new accounts

Review, manage, and increase existing account base

Contact clients by phone and in person to promote AT&T and Direct TV services SKILLS

Capable of communicating ideas and data both verbally and written

Excellent ability to make and maintain client relationship

Ability to maintain accurate and detailed records of appointments, sales, calls, follow-up calls

Ability to set priorities and workflow to accomplish day-to-day tasks in a timely manner

Detail oriented and able to multi-task

Possess strong analytical and reasoning skills

Competent in preparing Sales and Marketing presentations

Strength in verbal communication and negotiation skills whether dealing with Customers, Vendors, Managers, or Subordinates

Proficient computer skills including Microsoft Office, (Word, Excel, Outlook and PowerPoint)

EDUCATION

KC’S School of Cosmetology

Pontotoc, MS

Certified/Licensed - May 2003

Pontotoc High School

Pontotoc, MS

Graduated with Honors - May 1994

References Available Upon Requests

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