Kim Gimblett

Toms River, NJ *****

ad0b6o@r.postjobfree.com

+1-732-***-****

Highly Proficient Customer Service Skills

Authorized to work in the US for any employer

Work Experience

Senior Consultant Inside Sales

Angi - Remote

February 2022 to Present

Conduct sales calls both outbound and inbound. First line of communication with prospects. Responsible for expanding a network of service providers by selling lead generation platform. Deliver results by selling the value of the Angi Leads marketing solution through overcoming objections and closing clients. Demonstrated success in sales and account management and consistently achieve quota by hitting call talk time, pitches and sales targets. Assistant Manager

Harmon Face Values - Manalapan, NJ

October 2019 to February 2022

Demonstrate advanced customer service needs in a health and beauty division owned by Bed Bath and Beyond; manage customer service, associates and operational procedures. Provides coaching and training to associates on customer service standards, product knowledge, up selling and merchandising. Responsible for authorizing transactions and key turns when necessary. Promptly and politely responds to customer inquiries and requests for support. Oversees incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipment. Directs the receiving and unloading of store merchandise from third party vendors. Assigns restocking of merchandise from direct vendor and warehouse shipments in addition to daily recovery. Troubleshoots and provides solutions for customer complaints, escalating to upper management when necessary. Additional duties as required including, but not limited to, receiving, damages, RTVs, stocking, freight processing, price changes, cart retrieval, and restroom cleanliness.

Retail Store Owner

Harvest Moon Home & Garden Studio - Bradley Beach, NJ July 2018 to August 2020

Retail boutique owner selling home and garden decor and gifts. Responsible for day-to-day business operations; store layout and design, sourcing merchandise, greeting new customers and networking with local businesses and artists through Jersey Shore Chamber of Commerce. Hosting gatherings, exhibits and town functions.

Retail Manager

Pier 1 Imports - Township of Howell, NJ

August 2015 to July 2018

Retail manager utilized in assisting with visual merchandising in various store locations, as a result from experience collaborating with Regional and Store managers on the direction of company branding and product placement.

Regionally appointed in charge of the planning and submission of 2017 winter and 2018 spring floor plans for approval, and thereafter communicated direction to team members to execute merchandise set up as outlined in the Company's seasonal planner guide. Recognized for meeting and exceeding company's

‘Customer First’ philosophy by demonstrative levels of sales and personal service. Supported the development of associates and their productivity through providing clear instructions, follow-up, feedback, recognition, and accountability. Customer Service Representative / Account Manager

Emcon Associates - Bricktown, NJ

May 2012 to February 2017

Facilities maintenance company servicing client's nationwide locations of their plumbing, electrical and construction needs.

Trained in selecting optimum performing vendors, dispatching work orders and submitting bid requests to corporate for repairs and replacement of facilities as needed. Developed relationships with vendors, quoted work, concentrated on decreasing client's costs by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Created proposals for clients and monitored quick turnaround time on project completion. Assigned to manage four national accounts: FedEx, Toys R Us, Staples, and Sur La Table. Drove business to business sales with accounts through attentive customer service. Acquired two additional accounts, Kate Spade and Pet Co as a result of increased productivity and monthly quotas.

Updating 3rd party websites, the primary communication tool with the client. Heavy phone contact required as well as Microsoft proficient. Retail Store Manager

B&B Department Clothing Stores North - Seaside Park, NJ April 2009 to May 2011

Led and supervised day-to-day operations of a New Jersey shore retail clothing store. Responsibilities included customer service, daily banking,

scheduling and training of seasonal associates.

Assisted Department Buyers with visual merchandising and promotions. Education

Other in Interior Design

New York Institute of Art and Design - New York, NY Brookdale College - Freehold, NJ

High school diploma or GED

Skills

• Retail Management, Store Management, Customer Service. Merchandising, Visual Planning, Training. Punctual and organized. Microsoft Excel and Office experience. (10+ years)

• Salesforce

• Sales

• Management

• Business Development

• Excel

• Marketing

• Microsoft Excel

• retail sales

• Scheduling

• Retail Management

• Team Building

• Customer Service

• Merchandising

• Payroll

• Cash Handling

• Retail

• Receptionist

• Inventory

• training

• Operations

• Product demos

• Upselling

• English

• Leadership

• Facilities management

• Sales analysis

• Business management

• Microsoft Office

• Shipping & receiving (2 years)

• Recruiting

• Interior design

• Outside sales

• Planograms

• Negotiation

• Retail math

• Account Management

Certifications and Licenses

RESA Member, 2009-Present. Certified Home Stager

October 2009 to Present

Assessments

Verbal communication — Proficient

December 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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