AMANDA HERDEGEN

PROFILE

I am an accomplished professional with 20+ years of successful onsite and remote leadership and developmental experience. I am highly skilled at engaging collaboration across diverse disciplines to craft and implement solutions. I thrive in a creative, fast-paced environment balanced with research, analysis, and strategy to support internal and external stakeholders. PROFICIENCIES

Insurance market research and analysis

Strategic planning and coordination

Executive writing and proposals

Stakeholder collaboration and relationships

Presentation design and content creation

Project design and prioritization

Client and vendor management

Contract negotiations

Employee development

Resource governance

WORK EXPERIENCE

Willis Towers Watson, Aug 2009 – Current

Industry Strategist Apr 2021 - Current

I research and surface market risks and product opportunities, advocating for and driving innovative strategies through collaboration with senior leaders and multidisciplinary teams throughout the organization to enhance our competitive edge. o Interpret and align industry trending forecasts and insights with global and localized business strategies.

o Predict insurance marketplace movement through qualitative and quantitative analytics. o Surface new technologies, unique product opportunities, and process enhancements to executive and operational leadership through visually engaging market reports and proposals.

o Design and implement product and project roadmaps with project managers, marketing, technical and operational teams, and external partners. o Provide strategic decision support to key stakeholders using industry expertise. o Mitigate business risk by monitoring and surfacing potential regulatory changes; proactively coordinate long-term roadmaps with stakeholders and technical teams. o Collaborate with marketing teams to craft educational materials for members. ad0b6n@r.postjobfree.com

719-***-****

Riverton, UT

linkedin.com/in/amanda-herdegen

Senior Manager, Carrier Relations Apr 2017 – Mar 2021 o Led carrier relationship management and data analytics teams, including hiring, training, professional development, and third-party vendor management. o Transformed relationship management team from tactical to strategic performance by remodeling and realigning departmental tasks.

o Designed, prioritized, and oversaw significant global projects in collaboration with technical, operational, and compliance teams, as well as external stakeholders. o Overhauled contracting and commission processes and implemented standard operating procedures.

National Carrier Account Manager Oct 2015 – Mar 2017 o Managed relationships with the industry’s leading healthcare carriers, including day-to-day tasks, contract and revenue negotiations, strategic alignment, and project coordination. o Streamlined data file procedures that reduced processing delays and complaints by 80%, resulting in an enhanced consumer experience.

o Cultivated strong relationships with internal teams to expedite project coordination and issue resolution; consistently received exemplary internal and external survey metrics. Client Services Manager Aug 2014 – Sep 2015

o Serviced a book of 50 clients, with positive referral metrics 15-20% above company goals. o Designed and presented proposals to executives of major corporations and boutique clients.

o Guided client decisions for their retiree populations, including communications and additional service offerings.

o Administered extensive client documentation, including contracts, performance guarantees, subcontracting, system configurations, and data analytics reporting. InfoSource Supervisor Jul 2011 – Jul 2014

o Developed the InfoSource department from a standard help desk into the company’s centralized knowledge hub and formal information management system. o Led a team of 30 associates and implemented a leadership development program. o Created a robust internal knowledge database to streamline company processes. o Developed codified monitoring and auditing process to increase departmental efficiency and precision, driving an accuracy rate of 98% across 200,000 annual inquiries. EDUCATION

Salt Lake Community College Salt Lake City, UT

Associate of Science in Psychology Dec 2022

President’s List Award: 2021, 2022

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