AKULA RAJU

Email: ad0b53@r.postjobfree.com

Phone No: +1-732-***-****

Summary:

Having 10+ years of experience in Cyber Security Analyst, Information Security, SOC Analyst, IAM tools such as SailPointIIQ, SailpointIDN, FrogRock,File Access Manager, Saviynt, Azure, Aveksa and Production Support in Active Directory, and RSA IGL Systems.

Work on offences generated by correlating all logs which are feed to Quadra.

Handling Phishing, Spear Phishing, 419 scams, social engineering attempts, Domain abuse, any fraudulent and suspicious activity reported by any sources, which could be by email, or any logs generated.

Bluecoat and proxy reports generated and reported by envision are analyzed and monitored. • Prepare daily, monthly, and yearly reports and send to Business.

Support the onshore team by following the PLAs and SLAs as specified in the team objectives and ensuring maximum quality in work.

Prepare procedure & documents and public threat reports on intranet using SharePoint

Expertise in Timely processing of application requests, New User Access, Existing User Access Changes and Removal of Access.

Experience in development, customization, configuration and deployment of SailPoint and Saviynt IGA product.

Experience in developing of Saviynt, SailPoint IdentityIQ platform and Certification campaigns.

Experience in IAM Architecture, RBAC Design solutions, Establish and Integration of Cross Functional teams, Application onboarding.

IAM onboarding applications for SoD (Segregation of duties) track for 6 security pillars, SOD, T3, UAC, UAR, PUMP, PAM

Extensive experience in implementing Service Management tools in alignment with ITIL best practices.

Creation of reference material for new applications used for appropriate application administration.

Experience in the administration of employee job profiles as well as development of application management inventory used for access management.

Experience with supporting access management solutions, including user privileges management, user credential management

Experience with IAM, security operations, policy, governance, and access control provisioning

Ability to interact with collaboratively with all level of the organization including technology and business professionals.

Created Sail Point Onboarding Template to reflect current application understanding and enforced organization wide program’s security guidelines.

Expertise in offering technical support for troubleshooting complex issues effectively while ensuring minimum downtime & maximum availability of network within established SLAs.

Implemented value change workflow for an Identity and send notification to respective identity's manager and commit changes only after the approval.

Hands on experience on Java, BeanShell, JavaScript.

Hands on experience setting up and installing software on both Windows and UNIX.

Created and scheduled a custom task which sends notifications to the managers before two weeks of the contract end date of a contractor.

System Analyst with a strong understanding of Business Analysis, System Analysis, Business Process Management.

Experience in identity management processes Joiner/mover/leaver, access request, and recertification.

Excellence in providing effective resolution for end-user’s queries and improving relations with them by anticipating their future requirements, thereby ensuring a positive experience.

Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.

Good experience in Data Modeling with expertise in creating Star & Snow-Flake Schemas, FACT and Dimensions Tables, Physical and Logical Data Modeling using Erwin.

Knowledgeable in Data Warehousing concepts including Extract, Transform, Load (ETL), and Data Marts.

Expert in tracking and managing requirements through Requirement Traceability Matrix (RTM).

Experience in Implementation, Production support, customization, upgrades and troubleshooting in Accounts Payable, Accounts Receivables and General ledger.

Having excellent communication skills and extensive experience working with business and technology stakeholders

An enterprising leader with skills in leading personnel towards accomplishment of common goals.

Knowledge on Security software.

Technical Exposure:

Operating Systems : Windows Server 2000, 2003, 2008, Windows XP, Windows Vista and UNIX.

Applications : Citrix, Ars, Lotus notes, Ticketing tools- Remedy, Jira, R6 & R11, GSR.

Identity and Access Management : SailPoint IdentityIQ 8.1p3, SailPoint Identitynow8.4, File Access Manager

Saviynt, Aveksa, Microsoft Active Directory, CyberArk and RSA IGL Systems,

DHCP, Citrix and VPN.

Databases: Oracle, Sybase, MS SQL, MySQL

Knowledge & Experience in understanding cross domain access issues.

Expert on user logon and profiles management and permissions on shared folders.

Education:

Bachelor’s from JNTU Mechanical Engineer 2008

Client: Strategic Education Inc. March 2023 to August 2023

Implementation: Tata consultancy Service

Role: SailPoint Developer/ Admin

Environment: SailPoint IdentityIQ /SailPointIDN & File Access Manager.

Responsibilities:

Worked on development, customization, configuration and deployment of SailPoint, Stealthbits and Aveksa.

Experience in configuring, developing, and implementing access certification, identity lifecycle management, self-service access requests and delegated administration within SailPoint

Experience in designing, building, configuring, and implementing SailPoint connectors for Active Directory (AD), Oracle, other common protocols/systems

Experience in customize workflows, forms, rules, roles, policies, reports, certification Campaigns.

Experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL programming languages.

Simplifying and standardizing the onboarding process with standard patterns so we can onboard fast and in large numbers.

Working on onboarding applications to SailPoint and migrating applications from Aveksa (old platform) to SailPoint (new platform)

Experience to develop API services for access policies, certifications, and design custom screens for requesting additional access, approvals

Expertise in Timely processing of application requests, New User Access, Existing User Access Changes and Removal of Access.

Working on production support day to day issues of SailPoint application Perform root cause analysis and fixing issues.

Provided support of the production environment for issues escalated from IAM or other business units.

IAM onboarding applications for SoD (Segregation of duties) track for 6 security pillars, SOD, T3, UAC, UAR, PUMP, PAM

Scheduled and ran ALL regular vendor meetings to convey program requirements and guide management.

Ran Governance managers meetings for all SEI projects on behalf of project governance staff.

Advocated as the Resource manager across vendors, addressed onboarding, off boarding, disciplinary and contract renewal issues, access and payroll issues, and time-off requests on behalf of TCS for client SEI.

For our SSO MRA project, helped guide clients to onboard vendor apps on SSO, (single sign-on).

Managed/trained QA analysts on PUMP Re-certification program, building test cases to support the process.

Helped utilize, document and successfully deploy a process to virtually eliminate regular app lockouts in Aveksa.

Perform hands-on troubleshooting, implementation and setup of the technical infrastructure.

Contributing technical specs to the Business Analysts on documentation of detailed functional and technical requirements

Developing procedures and scripts for continuous improvement and maintenance activities related to processes.

Researching technical problems and assist in identifying solutions. Integrate technical and application components

Experience in creating documentation for modified app requirements.

Interact/coordinate with customers, factory architect and product engineering team as required

Developed custom workflow to support joiner process in order to create AD account with pre-defined set of groups based on attribute combinations supported by notifications to the manager.

Developed a workflow which executes whenever a leaver event is triggered in order to disable the accounts, remove entitlements, setting the random password for IIQ, removing assigned roles, removing from workgroups and sending the notification to his manager.

Developed a workflow which executes whenever a contractor is changed to permanent employee or wise versa, in order to create an account in specific AD domains.

Implemented Approval process using approval Assignment Rule and approval Split Point for heterogeneous (mix of entitlements and roles) requests based on the risk extended attribute value.

Created a quick link on the dashboard allowing the manager to enter the details of the contractors to be created and provisioned to AD with unique account name.

Configured governance activity to review the access levels of the users who have access to critical entitlements in the organization and implemented various rules like Exclusion, predelegate, signoff and phase change rules and notifications with cc to respective application owner.

Implemented business requirements with development, customization and test case documentation.

Client: MUFG, Plano, Texas. March 2022 to March 2023

Implementation: Wipro Technologies.

Role: IAM Integration Analyst/Business Analyst

Environment: SailPoint, Saviynt, Aveksa.

Responsibilities:

Member of Global Identity and Access Management System (GIMS).

Created BRD template that was used to integration applications in Saviynt. Deep understanding of Identity and Access Management (IAM/IDM) with hands on knowledge in SailPoint and Saviynt.

Gathered business requirements to onboarding business applications into Saviynt IAM for provisioning, de-provisioning, certification.

Analysis on Decommissioning existing business roles from legacy systems like ITSM/ TIRA and onboarding them to SailPoint

Populated the SailPoint Onboarding Template with analyzed data.

Created onboarding Questionnaire document to gather information about the business application from the application team.

Participated in Implementing Identity Governance and Administration (IGA) and Identity and Access Management (IAM) systems using SailPoint.

Coordinator to the regions to facilitate data feed transmission (SFTP/SCP) for all the ‘in-scope’ applications.

Supported SailPoint Application onboarding by collaborating with key stakeholders and other resources to facilitate discussion, analyze and evaluate options for end-to-end full automation that maintains compliance, policy and integration requirements.

Functional Lead for resource allocation, assigning work and training the new joiners

Gathering & providing details for audit purpose to the Auditor.

Offering Level 2 / SME support for all issues related to user access recertification, weekly transfers review, segregation of duties, owner data recertification for groups and collection projects for system & end-user support.

Co-ordinate with Infrastructure and Application team to determine the structure for new application onboarding.

Performed quarterly IAM onboarding scope analysis to select and prioritize applications that need to be in scope for SailPoint onboarding process.

Designed, documented, implemented, and maintained monthly and ad-hoc financial analyses.

Providing support to resolve technical issues with in-house & Microsoft built tools and attending end-user education queries on the process.

Evaluating lead for the testing requirements in the Quality Centre

Ascertaining the business specific documents like Initial Request & Review, Terms of Reference and Clear Choice are in line with the standards, performing quality check and coordinating with managers as per the requirements, before kick-off of the GIMS Projects.

Tracking risks & issues for all GAMD/GIMS projects at various phases.

Consolidating updates from resources about their work & achievements and preparing GiAM Monthly Status Report to be published & submitted to the stakeholders.

Alarming the required parties whenever servers receive issue by raising the GSD tickets.

Testing all the screen functionality and reports that are generated.

Providing end-to-end process support for GAMD Recertification, Transfers, Leavers and SofD projects.

Client: IBM, Chicago, IL July 2015 to March 2022

Role: Developer/Admin

Environment: Saviynt, SailPoint IdentityIQ 8.1, Tomcat, MySQL.

Responsibilities:

Deployed Saviynt Identity Governance solution to meet customer requirements.

Design, deploy, implement and integrate Saviynt with critical applications and infrastructure.

Follow approved life cycle methodologies create documentation for design and testing.

Interact/coordinate with customers as per the requirement.

Provided technical oversight and direction to junior Engineers.

Assisted operations team as required, coordinate with the product engineering team.

Resolved technical issues through debugging, research, and investigation.

Technical pre-sales support for direct and partner sales teams.

Provided technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.

Conduct research and use knowledge of competitive solutions to effectively address and dispel customer objections.

Developed Exclusion rule to exclude the entitlements which are already having pending work item from previous certification and escalated the excluded items to ISR team.

Created a custom task to update role and entitlement owners and configured the capability and assigned it to the ISR team members to restrict the visibility of task to others.

Configured business and IT roles and implemented role assignment rule to assign roles if the user has an AD Account and also based on organizational unit in which the AD account is present.

Participated in requirement analysis and preparing Requirement Documents and Design Documents.

Implemented business requirements with development, customization and test case documentation.

Client: HSBC, New York, USA June 2013 to July 2015

Role: IT Security Analyst

Responsibilities:

Creating Identity Access Management (IAM) governance collateral such as policy, procedure, standards, guidelines, reporting, Role Types, Identity Lifecycle Management, and Privileged Access Management.

Created a custom quick links and workflow in order to enable user’s own accounts subjected to approvals and also implemented a validation script which does not allow users to select application if the user does not have account in that application.

Implemented value change workflow for an Identity and send notification to respective identity's manager and commit changes only after the approval.

Created and scheduled a custom task which sends notifications to the managers before two weeks of the contract end date of a contractor.

Implemented Self-Service feature, Password features (PTA, forgot password, Change Password).

Developed a Group Aggregation Refresh Rule to exclude managed attributes from requesting in the entitlement catalog and also setting the owner for managed attribute.

Implemented a report for audit events occurred in a specified period. Which is used to track the user activity in IIQ by security audit team.

Involved in requirement analysis meetings and preparing Requirement Documents and Design Documents

Provide knowledge transfer and postproduction support activities as part of hyper care support.

Client: HSBC, India Feb 2011 to June 2013

Role: IT Security Analyst, LAN Administration

Responsibilities:

Working as an IT Security Analyst Access management providing assistance to Internal Users/Employees & extending support globally.

Creations of user ID’s and providing them with relevant rights on domain using ARS (Active Directory Tool).

Performing tasks like adding / removing and managing user accounts, giving permissions on share drives and applying group policies

Responsible for providing Lotus Notes, Citrix, AS400, HUB, Safeboot support.

Worked on all tasks related to Tool kit & Citrix on BMC Portal. Worked as a level 3s by provided/deleting admin access to users and applying groups on BMC application – Citrix.

Provided 24/7 support on LAN Administration and password resets on UNIX and PAR systems.

Involved in creating workflows for AD/ADLDS forms in GSR, helping users to raise access requests.

Act as the coordinator to the regions to facilitate data feed transmission (SFTP/SCP) for all the ‘in-scope’ applications.

Facilitate the recertification process from GIAM tools on production to segregate all the user identities to the corresponding line managers.

Coordinating with various regions on on-boarding their applications on to the recertification exercise using SharePoint.

Involved developing SQL queries, SQL views and SPs, troubleshooting technical issues with our in house and Microsoft built tools along with handling end user education queries on the process.

Involved in performing health checks and restarting all the servers in GIAM as post patching activity

Responsible to provide support by notifying and resolving Platform, Gateways, Managed Systems status/failure on Citrix application and creating Transaction error list.

Played a crucial role in HSBC’s global projects “Recertification” and “Transfers Based Recertification” across HSBC Globally using the tool Aveksa right from the initial to implementation stage.

Understanding Information security threats and Risk Management.

Global Information Security standards and Information Security Policies, Risk Analysis and Incident Management implementation understanding.

Handling crucial incidents through the Incident management procedures, Investigation-diagnosis and resolving the issues within agreed SLA’s.

Recertification of applications and counts across HSBC Globally using Aveksa.

Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Instrumental in providing Training to the new joiners’ and sharing process and Technical knowledge.

Attend quality review meetings with business and process owner.

Accomplishments:

As Business Analyst,

Steered efforts in automating the Access Provisioning Process by identifying areas for automation and collaborating with Development Team, which helps in acquiring the reports related to accounts.

Played a vital role in optimizing the resource utilization by strategically transferring tasks within L1 & L2 Teams.

Provided suggestion on Recertification Tool which was implemented to rectify the accounts related to the profile for audit, thereby resulted in removing the inactive account.

Trainings:

Knowledge on Google Cloud Platform and Salesforce.

Six Sigma Trained

Trained on ITIL Certification

Yellow Belt Trained

SQL Querying

Basic training on Software Languages like HTML

Ethical Hacking

Identity and Access Management – Azure Active Directory

SOC Analyst Training with Hands ON to SIEM

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