GERALDINE Z. GARCIA

**** ******* ** *** *****

SAN ANTONIO, TEXAS 78235

210-***-****

ad0b4j@r.postjobfree.com

More than 8 years customer service experience, Skills include:

Data processing skills

Type 48 words per minute

Internet or research

Review and analyze system information

Mortgage Escrow Refund specialist

Tax Clerk

Data Entry Clerk

System Used Co-track AS400, Workday, SAP, CJIS, HRIS, Sales Force

At present involved in Educational Worldwide Work for Individuals in Local Area Since 1984

Consultant Data Entry

UNIQUE HR-SAT ENERGY INC. San Antonio, TX 11/15/2022-2/202023

Managed all Bids considerations

Research and filtered Emails Bids for price points of Solar Grid Product Facilitate with

Bexar County procurement specialist regarding platform Bids.

Initiated conference meeting to provide possible Bid to consider

Attend Expo to propose Company Solar Grid proposals

Revised platform SAT Energy database Website

Network SAT Energy emails to provide company Solar Products for Small Business proposals.

Transaction Processor Representative

BC forward Accenture San Antonio, TX 4/26/2021-12/10/2021

Perform data entry and research in various systems and tracking tools.

Apply knowledge of processes for Medicaid documents from Medical Physicians and related systems to assist in identifying, assessing and resolving issues/problems

Assess and resolve non-standard and standard issues or problems.

Seek advice and escalate issues when faced with tasks/problems outside of scope of work.

Customer Service Representative Agent Conduent Solutions -San Antonio, TX 09/6/2018 -03/20/2020

Serviced Members Enrolled through Market place, Directly through Florida Blue, and enrollment through employer Group Plans with Medical, Dental Insurance regarding their Serviced Claims, Benefits of Coverage for their Medical Plans, Assisted in providing Member with confirmation Benefit Coverage regarding Co pays Assisted with confirmation of premium payment and processing payments reaching out to providers to resolve issues with Insurance coverage, Assisting Member in Conferencing member and Representative of Market Place in resolving to retain Tax Subsidy, Process and advising necessary steps to recover Members Insurance Coverage and requirements.

Provided member with Detail Claims process and other necessary steps to resolve members request for resubmission of claim. Assisted member in confirming Approved Authorizations Medical Services, as well as Appeals. Educated member to their Members Website, Provided member with contracted List of Providers Email. Creating Service Representative Notes, in timely manager, Navigating multiple System application simultaneously.

Senior Data Entry clerk, Charter Communications-Elite Personnel-San Antonio, TX 11-06/2017-01/2/2018

Required to meet 16 operation metrics and obligations for example SLA performance per day cross referenced, review commercial Service Agreements with Salesforce data base system

Ensures Sales order entered accurately to adherence to policies and procedures reviews and response to3rd party

Sales orders per email escalations.

Prioritizes work in intervals and/or Customer requested due date for services.

Mortgage Refund Processor, SWBC, Refunds Department-San Antonio, TX March-01/2014-August 15, 2016

Adhering to multi reference Account procedure in review instruction and analyzing to process refund

Processed Refund for full or partial cancellations of Forced place insurance home policies for all Escrow and Non-escrow

Key in minimum of 12 per SLA Policy, to generate refund.

Conducted over quantity of over 10 outbound escalation calls, follow-

Respond to Emails inquiries and questions regarding refund update for accounts while entering applicant profile entering all updated data. Research and compile data for special projects and reports. Typed and proofread reports, letters, perform clerical duties including maintaining records, data entry

Tax Clerk-Bexar County Tax Assessors Financial Reporting-San Antonio, TX-December 10, 2012 –March 18-2013

Managing, reviewing, analyzing over 500 Automobile Titles, managing in sequence maintaining order files

Calculates and collects various filling, recording and document processing fees, balances daily –

Noting discrepancy-utilizing company Templates

Provided administrative and clerical support such as processing section mail, making copies, typing documents and related duties as required.

Data Entry Operator- Randstad Staffing Agency-USAA Corp. San Antonio, TX July 01, 2012-September 2012

Audit, researched, modifying conventional and VAA loans

Editing, updated to member profile, verify Counteroffer notes

Researched denial loans notes analyzing if reasons for denial such as collateral present assets, debt to income

Low value, appraisal, insufficient funds present

Reviewing underwriter notes determining if approve Loan, 15-day notices, and deficient application on record

Identifying Loans such as Improvement, renovations, or refinance present.

Utilizing Company Excel spreadsheet analyzing members profile and Email notes with Zero error rate.

Call Center Representative ACS, CONDUENT Solutions LL C Texas Department of community Affairs-San Antonio, TX- May 1, 2009-December 31, 2010-

Forwarding Calls to Customer/3rd parties

Documented Customer concerns, while handling related issues

Reviewed electronic documentation to validate applicants concerns and evaluated requests

Handled electronic mail with 24 turnaround time

Handled high rate of over 50 outbound calls per SLA for service-related issues.

Conducted quality control, managed, audit over 200 state files inspecting quality for compliance related issues.

Monitored construction process related task daily to ensure task final construction complete.

Researched and rectifies records and account discrepancies considerably over 300 state files project implementing system, cutting time, evaluating state file requirement.

Scans legal state documents, verifies accuracy, resolves discrepancies and prepares documents for further processing.

Receptionist data Entry-QW Express Logistics-San Antonio TX June 01 2008-November 30 2008

Entered data Cartage Services utilizing company excel spreadsheets

Managed and traced shipments utilizing 3rd party Company Website

Handled incoming calls for various company, regarding services and concerns

Utilized company created spreadsheets weekly reports

Assists the public and answered questions in person, by telephone and email regarding procedures and processing

Calculates and collects various filling, recording and document processing fees,

Office Assistant-City of San Antonio-San Antonio TX-August 01 2005-November 30 2005

Managed outgoing mail

Conducted audit entry regarding employee work payroll

Reviewed and entered entry data regarding employee Incident reports utilizing Template

Handled incoming customer concerns and related issues utilizing multi-line

Proofread and modified entry data correspondence

Arranged appointments utilizing MS outlook

Arranged conferences meeting for availability

Process and managed Accounts receivable

Matched purchased orders to checks

Research and compile data

General Office Assistant- C.C. Data – San Antonio, TX- February 2003 – November 2003

Entered Traffic Violation, incident report utilizing MS Access

Managed Faxed request reports to 3rd party – Entered Data Regarding Violation Reports

Provides administrative and clerical support such as processing section mail, making copies, typing documents, preparing spreadsheets, answering telephones, and taking messages

Researches and rectifies records and account discrepancies

Office Assistant II-Bexar County sheriff’s Department-San Antonio TX-February 200- December 2001

Processed capiases pro-fine fee Violations

Managed and filed over 100 warrant files consistently

Managed workflow of incoming mail

Maintained and analyzed, compared, and evaluated legal active warrants utilizing CJIS

Processed citations and notices for current incarceration

Audited, analyzed reviewed over 300 active warrants while entering in Criminal Investigations Application System.

Evaluated over 50 calls and concerns

Assist public and answers questions in person, by telephone and email regarding procedures in processing legal documents, and other general information.

Records legal documents over the counter, by mail and electronically for the public, outside organizations and various government agencies

Calculates and collected various filling, recording and document processing fees, monetary transactions

John F. Kennedy H.S. Diploma, June 2, 1977

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