Data Entry Customer Service
Resume:
GERALDINE Z. GARCIA
SAN ANTONIO, TEXAS 78235
********@*****.***
More than 8 years customer service experience, Skills include:
Data processing skills
Type 48 words per minute
Internet or research
Review and analyze system information
Mortgage Escrow Refund specialist
Tax Clerk
Data Entry Clerk
System Used Co-track AS400, Workday, SAP, CJIS, HRIS, Sales Force
At present involved in Educational Worldwide Work for Individuals in Local Area Since 1984
Consultant Data Entry
UNIQUE HR-SAT ENERGY INC. San Antonio, TX 11/15/2022-2/202023
Managed all Bids considerations
Research and filtered Emails Bids for price points of Solar Grid Product Facilitate with
Bexar County procurement specialist regarding platform Bids.
Initiated conference meeting to provide possible Bid to consider
Attend Expo to propose Company Solar Grid proposals
Revised platform SAT Energy database Website
Network SAT Energy emails to provide company Solar Products for Small Business proposals.
Transaction Processor Representative
BC forward Accenture San Antonio, TX 4/26/2021-12/10/2021
Perform data entry and research in various systems and tracking tools.
Apply knowledge of processes for Medicaid documents from Medical Physicians and related systems to assist in identifying, assessing and resolving issues/problems
Assess and resolve non-standard and standard issues or problems.
Seek advice and escalate issues when faced with tasks/problems outside of scope of work.
Customer Service Representative Agent Conduent Solutions -San Antonio, TX 09/6/2018 -03/20/2020
Serviced Members Enrolled through Market place, Directly through Florida Blue, and enrollment through employer Group Plans with Medical, Dental Insurance regarding their Serviced Claims, Benefits of Coverage for their Medical Plans, Assisted in providing Member with confirmation Benefit Coverage regarding Co pays Assisted with confirmation of premium payment and processing payments reaching out to providers to resolve issues with Insurance coverage, Assisting Member in Conferencing member and Representative of Market Place in resolving to retain Tax Subsidy, Process and advising necessary steps to recover Members Insurance Coverage and requirements.
Provided member with Detail Claims process and other necessary steps to resolve members request for resubmission of claim. Assisted member in confirming Approved Authorizations Medical Services, as well as Appeals. Educated member to their Members Website, Provided member with contracted List of Providers Email. Creating Service Representative Notes, in timely manager, Navigating multiple System application simultaneously.
Senior Data Entry clerk, Charter Communications-Elite Personnel-San Antonio, TX 11-06/2017-01/2/2018
Required to meet 16 operation metrics and obligations for example SLA performance per day cross referenced, review commercial Service Agreements with Salesforce data base system
Ensures Sales order entered accurately to adherence to policies and procedures reviews and response to3rd party
Sales orders per email escalations.
Prioritizes work in intervals and/or Customer requested due date for services.
Mortgage Refund Processor, SWBC, Refunds Department-San Antonio, TX March-01/2014-August 15, 2016
Adhering to multi reference Account procedure in review instruction and analyzing to process refund
Processed Refund for full or partial cancellations of Forced place insurance home policies for all Escrow and Non-escrow
Key in minimum of 12 per SLA Policy, to generate refund.
Conducted over quantity of over 10 outbound escalation calls, follow-
Respond to Emails inquiries and questions regarding refund update for accounts while entering applicant profile entering all updated data. Research and compile data for special projects and reports. Typed and proofread reports, letters, perform clerical duties including maintaining records, data entry
Tax Clerk-Bexar County Tax Assessors Financial Reporting-San Antonio, TX-December 10, 2012 –March 18-2013
Managing, reviewing, analyzing over 500 Automobile Titles, managing in sequence maintaining order files
Calculates and collects various filling, recording and document processing fees, balances daily –
Noting discrepancy-utilizing company Templates
Provided administrative and clerical support such as processing section mail, making copies, typing documents and related duties as required.
Data Entry Operator- Randstad Staffing Agency-USAA Corp. San Antonio, TX July 01, 2012-September 2012
Audit, researched, modifying conventional and VAA loans
Editing, updated to member profile, verify Counteroffer notes
Researched denial loans notes analyzing if reasons for denial such as collateral present assets, debt to income
Low value, appraisal, insufficient funds present
Reviewing underwriter notes determining if approve Loan, 15-day notices, and deficient application on record
Identifying Loans such as Improvement, renovations, or refinance present.
Utilizing Company Excel spreadsheet analyzing members profile and Email notes with Zero error rate.
Call Center Representative ACS, CONDUENT Solutions LL C Texas Department of community Affairs-San Antonio, TX- May 1, 2009-December 31, 2010-
Forwarding Calls to Customer/3rd parties
Documented Customer concerns, while handling related issues
Reviewed electronic documentation to validate applicants concerns and evaluated requests
Handled electronic mail with 24 turnaround time
Handled high rate of over 50 outbound calls per SLA for service-related issues.
Conducted quality control, managed, audit over 200 state files inspecting quality for compliance related issues.
Monitored construction process related task daily to ensure task final construction complete.
Researched and rectifies records and account discrepancies considerably over 300 state files project implementing system, cutting time, evaluating state file requirement.
Scans legal state documents, verifies accuracy, resolves discrepancies and prepares documents for further processing.
Receptionist data Entry-QW Express Logistics-San Antonio TX June 01 2008-November 30 2008
Entered data Cartage Services utilizing company excel spreadsheets
Managed and traced shipments utilizing 3rd party Company Website
Handled incoming calls for various company, regarding services and concerns
Utilized company created spreadsheets weekly reports
Assists the public and answered questions in person, by telephone and email regarding procedures and processing
Calculates and collects various filling, recording and document processing fees,
Office Assistant-City of San Antonio-San Antonio TX-August 01 2005-November 30 2005
Managed outgoing mail
Conducted audit entry regarding employee work payroll
Reviewed and entered entry data regarding employee Incident reports utilizing Template
Handled incoming customer concerns and related issues utilizing multi-line
Proofread and modified entry data correspondence
Arranged appointments utilizing MS outlook
Arranged conferences meeting for availability
Process and managed Accounts receivable
Matched purchased orders to checks
Research and compile data
General Office Assistant- C.C. Data – San Antonio, TX- February 2003 – November 2003
Entered Traffic Violation, incident report utilizing MS Access
Managed Faxed request reports to 3rd party – Entered Data Regarding Violation Reports
Provides administrative and clerical support such as processing section mail, making copies, typing documents, preparing spreadsheets, answering telephones, and taking messages
Researches and rectifies records and account discrepancies
Office Assistant II-Bexar County sheriff’s Department-San Antonio TX-February 200- December 2001
Processed capiases pro-fine fee Violations
Managed and filed over 100 warrant files consistently
Managed workflow of incoming mail
Maintained and analyzed, compared, and evaluated legal active warrants utilizing CJIS
Processed citations and notices for current incarceration
Audited, analyzed reviewed over 300 active warrants while entering in Criminal Investigations Application System.
Evaluated over 50 calls and concerns
Assist public and answers questions in person, by telephone and email regarding procedures in processing legal documents, and other general information.
Records legal documents over the counter, by mail and electronically for the public, outside organizations and various government agencies
Calculates and collected various filling, recording and document processing fees, monetary transactions
John F. Kennedy H.S. Diploma, June 2, 1977
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