Credit Card Start Date

Location:

Catonsville, MD, 21228

Salary:

$40,000

Posted:

October 12, 2023

Contact this candidate

Resume:

Amy M Martinez

*** ******* ***

Catonsville, MD *1228

Phone/Cell: 443-***-****

Message: 410-***-****

**********@*****.***

"Don't count the days, make the days count"

Professional & General Qualifications/Skills:

I maintain excellent work ethic and a positive energetic personality, while also being very detail oriented, efficiently organized, responsible and respectful. I maintain professionalism, kindness and consideration at all times, towards all levels of management and co-workers. I also have a working knowledge of Microsoft Word, Excel, Power Point, and Adobe Acrobat, among many other programs and apps. I can design web pages and insert and edit graphics, answer/triage phones, take messages, respond to e-mails and type memos, invoices, proposals, contract/ agreements, order materials, keep inventory accounts, faxing & filing, plan work schedules/ booking and scheduling appointments, process payroll, overtime and attendance reports. I am very open to constructive criticism, I can admit when I am wrong and apply it moving foward. I love working with others and respect everyone's opinions and preferences. However, I can be and work independently and not have to be supervised or regulated constantly. I am very trustworthy and honest, as I appreciate in return. I have reliable transportation and am very prompt each and every day!

Work Experience:

Abbotts plumbing -Dispatcher/ CSR

6149 Washington Blvd

Elkridge, MD 21075

410-***-****

Tim Feldman/ Owner

Start Date: 07/22/22

End date:

Responsibilities:

Answering/triage multi- line phone calls, booking/ scheduling appointments, confirming appointments, processing credit card / invoice payments, taking messages/complaints, answering inquiries regarding warranty, pricing, invoice/insurance breakdowns, policies, hours, recieving, signing & sorting parcels & packages of ingoing and outgoing mail, Scheduling and dispatching Plumbers, Helpers and Svc Estimators, Filing work order tickets/contracts credit information, saving and filing job pictures, writing work orders for main drains, secondary drains, gas / electric/ tankless hot water heaters, sewer and water service estimates / repair / replacements, addition to tickets, call backs under warranty, camera services, contracts, proposals, while also accepting signed contract and 1/3rd deposits prior to ordering materials and booking / scheduling contracts, coordinating with contractors.

AZ Battery Rescue / AZ Towing - Office Manager AAA dispatcher & Damage Contact

(AAA Contractors)

6175 Pine Ave Suit A

Elkridge, MD 21043

410-***-**** Pir Arshad Owner/Professional Superior/ Supervisor

Start Date 10/03/2019 End Date 09/27/2020

Responsibilities: Answer phones & emails/ coordinate with AAA dispatchers. Monitor 40+ Drivers log on times and lunch breaks/ req days off. Coordinated with AAA Damage claims and collected statement from drivers and assisted process. Coordinated with DOT state regulations and requirements for 40+ tow trucks/ service trucks organized insurance/inventory and regular maintenance for said trucks. Managed Cintas uniform account for drivers/ ordering, repairing, replacing garments. Regular office duties such as answering/directing phone calls, taking messages, scanning coping, creating and organizing documents, administering hiring packets, training new driver with working tablets /GPS & AAA system, going over hours time shifts, rules, regulations requirements, handled child support documents and correspondences, went over basics of their responsibilities. Was direct contact for off days, vacation days, sick leave, family emergencies ect.

Wellness Therapy, LLC - CEO/ Lead Massage Therapist

8388 Court Ave Suite 1

Ellicott City MD 21043

The Wall Building "F" Parking Lot

Responsibilities: Set up office locations & renting/ sub-renting contracts provided and funded all necessary products equipments, paid monthly utilities,kept track of the profit & overhead along with Managing Independent contractors/ employees, payroll, attendance, contracts/ schedules. Schedule appointments,file intake forms to HIPPA Regulations. Managed Marketing techniques, tools, supplies, strategies & see through completion of all tasks. Also maintained schedule and own regular schedule & new Clients. Redeemed Groupon and Living Social vouchers, handled customer complaints, customer service issues, along with Groupon and Living Social Reps and case worker regarding the campaigns. Managed and matained all Groupon and Living Social Accounts and acquired responsibilities on the behalf of the contracts and terms and conditions on Wellness Therapy's responsibilities.

Baltimore School Of Massage- Student Massage Practitioner

517 Progress Drive Linthicum, MD 21090

Experience: Clinical Internship of 95 Hrs hands on experience, Provided professional and healing environment for clients.

Skills: Swedish, Russian Sports Shiatsu, Cranial Sacral, Acupressure and Reflexology, Spa, Movement and Structure and Hydro Therapy Modalities.

786 Hours of Advanced Anatomy of the Human Body.

License/Certification: National Certification (N.C.B.T.M.B)First Aid & AED Certified.

Dante s Technology – Payroll Manager, Administrative Secretary

13854 Park Center Rd.

Herndon, VA 20171

Responsibilities: Typed Daily Attendance Reports, Daily Contractor Reports, and memos & e-mails for six foremen at a

construction site in Frederick, MD. I processed weekly payroll time sheets for 113employees, reception duties, answer all phone calls, messages and e-mails. I instructed Safety Protocol classes and administered Safety Protocol exams and certifications.

Dots (Clothing Store) Senior Sales Associate

5472 Baltimore National Pike

Baltimore, MD 21228

Responsibilities: Ran cash register and counter sales, answered phones, helped customers with necessities, prepared store for business, pre-opening, counted out registers and change at end of shift, did close out work.

Monumental Processing Svcs. Administrative Secretary, Process Server

221 W. Joppa Rd., Towson, MD 21204

Responsibilities: Filing of legal documents, scanning and saving legal documents that had been processed, also served court papers to the public defendants. Completed and filled out affidavits. Organized packets in chronologica/alphabetical l order for process servers, processed Mileage/Vehicle Re-imbursement & Expense Reports.

Pizza Hut Assistant Manager/ Floor Manager

7260 Montgomery Rd

.Elkridge, MD 21075

Responsibilities: Train new employees, prep store for pre-open, manage employees through-out shift, insure that supplies were replenished during shift, break-down work at end of shift for pre-open readiness. Ran cash registers, and counted out register and tapes at end of shift.

Education:

Baltimore School Of Massage: Jan 2012-July 2012

Community Collage Baltimore County(CCBC): 2007-2008

Catonsville High School Attended: 2004 2008

Arbutus Middle School Attended: 2001 2004

Ascension School Attended: 1997 - 2001

Personal & Professional References:

Deborah Mason

1906 Rollingwood Rd.

Catonsville,MD 21228

410-***-****

Melissa Gunther-Harrison