Customer Service Call Center
Resume:
ELIZABETH
GUTIERREZ
******@*****.***
Gainesville, GA 30507
A position with an opportunity for advancement. A place to bring strong secretarial skills, a proven commitment to providing fantastic customer service
PROFESSIONAL SUMMARY
Advantage Resourcing Staffing - Call Center Customer Service Representative
Gainesville, GA • 03/2022 - 06/2022
District 10 Madison Health Deparment - CSR 2
Danielsville, GA • 03/2021 - 11/2021
Ability to interact with people belonging to diverse educational, cultural, and socioeconomic backgrounds.
• Knowledge of food and nutrition practices of different cultures and ethnic groups.
•Conducted initial screening of patients, for admission to WIC. Create and update correct and current WIC records on M&M and Gateway, promptly.
• Ability to maintain filling and computer systems. Proficient with MS office applications, scanning, faxing, and emailing.
• Followed procedures for printing according to pick-up codes.
• Working with M&M System, running timely manner
reports. Making appointments at the right time for different certifications. Interpreting for clients during their assessments with our nutritionist
WORK HISTORY
Answer Phone for 13 counties, add clients to VHN and service Queue and add G notes. . Handle customer
complaints and resolve them. Make folders to be mailed.
•
Documented and detailed calls and complaints using the call center's VHN database
•
SKILLS
Flexibility working with
multiple duties and
deadlines
•
• Extreme attention to detail
• High level of organization
Ability to work in a
professional office
environment
•
Proficient in MS word,
excel, Windows, Outlook,
Adobe Acrobat, Quick
books, Billing,
•
Data entry, 10-key
calculator,
•
South Texas Vo-Tech Institute
Brownsville, TX • 12/1986
Certificate: Data Entry
Homer Hanna High School
Brownsville, TX • 05/1985
Adult Continuing Education
Brownsville, TX • 09/1984
GED
EDUCATION
.• call missed apt, check for the applications online
(Gateway), and reschedule clients.
WIC PROGRAM ASSISTANT
07/2007 - 08/2018
Ability to interact with people belonging to diverse educational, cultural, and socio-economic backgrounds
•
Knowledge of food and nutrition practices of different cultures and ethnic groups
•
Conducted initial screening of patients, for admission to WIC
•
Create and update correct and current WIC records in a timely manner
•
• Ability to maintain filling and computer systems Proficient with MS office applications, scanning, faxing, and emailing
•
Followed procedures for printing according to pick up codes
•
• Working with VHN System, running timely manner reports Making appointments at right time for different
certifications.\Interpreting for clients during their assessments with a nutritionist
•
• Train new staff on proper procedures
Able to travel to provide coverage for 13 Counties within District-2
•
Work at WIC Call center for all 13 counties, call missed apt, reschedule clients, create slots apt when needed, call apt reminders, answer phone
•
Worked with customers to understand needs and provide excellent service
•
Spanish
Full Professional
LANGUAGES
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