Brian Nguyen

San Jose, CA ***** ad0b2w@r.postjobfree.com 669-***-****

Client Services Specialist

Engaging, confident, resourceful, and self-directed specialist, with demonstrated success in recruitment and talent acquisition. Proficiency in skills assessment, interviewing, onboarding, professional development, training, employee relations, risk analysis, and best practices. Solutions-focused and results-driven, with excellent communication skills, cross-functional collaboration, and a strong work ethic. Resolves issues, executes decisions in response to client scenarios, and consistently meets deadlines and drives results in high-stress environments to achieve key deliverables.

Recruitment Business Operations Hiring Talent Acquisition Client Relationships Interviews Logistics Negotiations

Skills Assessment Onboarding Professional Development Training Strategic Planning Employee Relations Metrics

Human Resources Document Preparation Reporting Scheduling Employee Records Policy/Procedures Compliance

Recordkeeping Risk Analysis/Mitigation Business Process Improvement Best Practices Bilingual: English, Vietnamese

Technical Skills

Google Workspace Adobe Photoshop, Dreamweaver, Flash, Creative Cloud MS Office 365 Pages Quip iCal

Professional Experience

Magnit at Apple San Jose, CA 2021 – Present

Client Services Consultant

Responsible for recruitment, staffing, maintaining quality client service and site operations, meeting contractual deliverables, and implementing new processes (or enhancing current processes) to strengthen efficiencies.

Ensure alignment of required screenings and pre-employment checks with client requirements, conduct onboarding for all new workers, and maintain accurate & complete WAND records.

Handle and resolve critical employee relations issues, escalating to the OM/PM any serious issues that could jeopardize Magnit’s position with the client or staffing supplier.

Fulfill temporary requisitions through WAND and efficiently manage staffing desk supplier/manager relationships.

Meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers, empowering them for success.

Review 200 candidate-submitted resumes daily and liaise with over 30 suppliers to help them set up interviews for prospective hires with the hiring manager.

Implemented Manager Check-in, a new process enabling the team to check in with Apple managers for relationship building and to determine contractor performance.

Amazon Los Altos, CA 2020 – 2021

Whole Foods Packaging Specialist

Packed over 25 daily orders of 100+ items from 20 different sections, reaching all daily goals

Supported daily shoppers in locating items in various sections, and ensured all workstations were properly stocked

Trinity Preschool San Jose, CA 2017 – 2020

Afterschool Tutor

Supported 40 Pre-K – high school students daily with reading, writing, math, checking homework, and managing student files, leading to an average grade of A- (90%)

Assisted three students in excelling in learning Vietnamese

Education

Bachelor of Arts, Sociology San Jose State University – San Jose, CA 2021

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