Project Management Test Analyst
Resume:
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KAREN GAITHER-DAVIS
Senior QA Test Analyst
TECHNICAL SKILLS SUMMARY
● Programming: Basic, C, Visual Basic, Cobol II, SQL, JCL and Java
● Databases: DB2, Oracle, and Access
● Software: Project Management, Microsoft Office, TSO, SQA, and Crystal Reports
● Hardware: IBM PC, AS/400, VAX Terminal, Xerox, Sun, and UNIX Machines
● Networking: WAN, LAN, TCPIP, ISDN, Novell NetWare, Windows NT, 98, 2000, X.25, SYNC, Frame Relay, SMDS, SNA, Ethernet, 10BaseT, FDDI, Token Ring, ARCnet, Live-Ops and ATM
● Operating Systems: DOS, OS2, Windows and UNIX
● Android and IOS Phone Devices
● Change Management knowledge and Banking background EDUCATION
Midlands Technical College, Columbia, SC
Associate Degree, Computer Technology, August 1995 Ashford University, Online Campus
Information System Project Management
PROFESSIONAL EXPERIENCE
KNIGHT (8 MONTHS) SEPTEMBER 2022 – MAY 2023
Senior QA Analyst
● Responsible for reviewing project design requirement documents for developing test case scenarios.
● Responsible for working with development to ensure project changes are successful, whitebox testing, integration testing and static testing.
● Responsible for successful execution of test case scenario
● Responsible for ensuring that development coding changes are complete based on requirements.
● Responsible to documenting defects
● Responsible for providing UAT testing support.
● Responsible for attending project status meetings.
● Responsible for the retest of defects
● Responsible for managing the projects in Jira for QA
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TRUIST (12 MONTHS) FEBRUARY 2021 – AUGUST 2022
Senior QA Test Analyst
● Responsible for TRUIST Cash Manager Online Computer Software Banking Application.
● Responsible for assisting with the gathering of project requirements
● Responsible for viewing project design and requirement documents for developing test case scenarios.
● Responsible for creating and executing the test scenario in ALM Quality Center and Rally Project Management Software Documenting Tool.
● Responsible for manual execution of test case scenario in the UAT environment to ensure that the coding changes are complete and successful.
● Responsible to documenting defects in ALM Quality Center and Rally Project Management Software Documenting Tool.
● Responsible for providing testing support.
● Responsible for attending project status meetings.
● Responsible for conducting internal and external testing review meetings for approval and signoff.
● Responsible for the retest of defects to ensure changes were correctly made to correct the issues and to ensure that no new issues were created.
● Responsible for application user acceptance and application performance testing.
● Responsible for ensuring that TRUIST Mobile Phone Device (Android and IOS) application new development builds/coding changes are validated successful to ensure customers can successfully access the TRUIST Commercial banking app.
BB&T (17 MONTHS) OCTOBER 2018 – MARCH 2020
Senior QA Test Analyst
● Responsible for BB&T Cash Manager Online Computer Software Banking Application, assisting in developing test plans and test cases and testing.
● Responsible for assisting with the gathering of project requirements
● Responsible for developing test case scenario from design requirement documents.
● Responsible for executing test case scenario to ensure that the coding changes are complete.
● Responsible to documenting defects in ALM Quality Center Project Management Software Tool.
● Responsible for providing testing support and attending project status meetings.
● Responsible for conducting internal and external testing review meetings for approval and signoff.
● Responsible for the retest of defects
● Responsible for ensuring coding updated changes are valid and completed successfully.
● Responsible for ensuring that no new issues are introduced from the updated coding changes.
● Responsible for application user acceptance and application performance testing.
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CLEMSON COMPUTER AND INFORMATION TECHNOLOGY (6 MONTHS) APRIL 2018 – OCTOBER 2018 Senior QA Business Analyst (contract)
● Responsible for the customer computer system enhancements of the South Carolina Department of Health and Human Service to ensure that the system is functioning as design using Mainframe, MVS COBOL, JCL and CURAM Software.
● Responsible for creating test plans, test case scenarios and software testing.
● Responsible for production tickets and the migration of coding packages.
● Responsible for running compares on the JCL in the QA environment to verify development changes.
● Responsible for running SQL/DB2 queries, scans on JCL and running JCL when necessary to verify development changes.
● Responsible for updating production and migration tickets.
● Responsible for viewing design documents for requirement gathering for creating testing scenarios.
● Responsible for running the test case scenario for coding changes successful completeness.
● Responsible to documenting defects and attending project status meetings.
● Responsible for the retest of defects to ensure that the issues have been resolved
● Responsible for ensuring that no new issues are introduced after defect update code changes.
● Responsible for application performance testing. BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA (62 MONTHS) AUGUST 2012 – DECEMBER 2017 Senior Test Designer Analyst / Tester Consultant
● Using Agile Scrum Methodology, responsible for the customer computer system enhancements to ensure that the system is functioning as design using Web Application and Mainframe.
● Responsible for attending Scope/Design meetings
● Responsible for gathering requirements for developing test plans.
● Responsible for assisting in developing testing schedule for internal testers and customer testers.
● Responsible for attending test plan review, peer review and static review meetings.
● Responsible for coordinating customer testing to ensure customer testing signoff.
● Responsible for User Acceptance Testing, System Regression Testing and Production Validation testing
● Responsible for logged and monitoring defects in ALM Quality Centers
● Responsible for ensuring defects have the correct severity assigned and are being worked.
● Responsible for notifying internal testers and customers of defect retesting and getting signoff.
● Responsible for identifying any issues that would have an impact on the implementation date
● Responsible for notifying management of project RED alerts affecting implementation dates.
● Responsible for conducting Test Plan Review Meetings.
● Responsible for developing test matrixes for review for each project in ALM HP Quality Center.
● Responsible for testing GUI application, Mainframe 3270 transaction screens from end to end
● Responsible for running SQL/DB2 queries for test validation.
● Assisted in developing automation test scripts for Automation Testing (Quick Test Pro).
● Assisted customers with application issues reported daily by documenting issues in ALM Quality Center.
● Responsible for assisting development with identifying and reproducing issues reported.
● Responsible for escalating high severity level showstopper issues to appropriated team and developer.
● Responsible for providing a defect status report daily to customers and management.
● Responsible for application Performance testing.
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BB&T (10 MONTHS) OCTOBER 2011 – AUGUST 2012
QA System Analyst
● Responsible for reviewing System Design documents and Business Requirement documents of the BB&T Financial Accounts Payable and Accounts Receivables system (Mainframe and GUI interface) for accurateness of system changes for each production release.
● Responsible for attending Scope/Design meetings.
● Responsible for creating, reviewing, and updating test cases in Excel.
● Responsible for creating and retesting defects for each production release.
● Responsible for assisting in System Integration Testing and User Acceptance Testing.
● Responsible for system troubleshooting of the banking financial system.
● Responsible for conducting system performance testing
● Responsible for creating data for test scenario (updating test files and running mainframe jobs to make updates for the changes for testing different scenarios and reading JCL (job control language).
● Responsible for performing User Acceptance Testing and System Regression Testing
● Responsible for successful test and validation of each phase of the project.
● Responsible for application performance testing. WELLS FARGO (7 MONTHS) MARCH 2011 – OCTOBER 2011
QA System Analyst (contract)
● Reviewed System Design documents and Business Requirement documents of Wells Fargo Wholesales Relationship Event Tracking system for accurateness of system changes for each production release.
● Created, reviewed, and updated test cases in ALM Quality Center.
● Created and retested defects per each production release.
● Assisted in production validation for difference releases.
● Responsible for system troubleshooting on the banking Wholesale Relationship Event Tracking system.
● Conducted system performance testing and attended scope and design meetings.
● Developed and ran SQL/DB2 queries for data validation of different test scenarios.
● Point of contact for training of the WRET banking system application.
● Perform User Acceptance Testing, System Regression Testing and Production validation for each phase of the project for all projects to provide approvals and signoffs for each environment.
● Responsible for application performance testing. BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA (88 MONTHS) AUGUST 2003 – DECEMBER 2010 Test Designer Business Analyst Consultant, June 2010 – December 2010
● Responsible for the customer computer system enhancements to ensure that the insurance system is functioning as design.
● Involved in requirements and technical design reviews for requirement gathering.
● Responsible for attended Scope and Design meetings
● Responsible for developing test plans to identify the testing requirement for each project
● Responsible for developing test schedules for internal testers and customer testers.
● Responsible for attending test plan review, peer review and static review meetings.
● Responsible for tracking coding changes for customer testers for testing purposes and signoff.
● Perform UAT, System Regression Testing and Production Validation for each phase of the project.
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● Responsible for running SQL/DB2 queries to help verify development changes.
● Responsible for coordinating internal and customer testers testing to receive testing signoff.
● Responsible for monitoring defects in ALM Quality Centers to ensure that defects were being worked.
● Responsible for identifying any issues that would have an impact on the implementation date.
● Developed Requirement Test Matrixes for each project in HP Quality Center.
● Conducted Requirement Test Matrixes Reviews.
● Responsible for testing GUI applications and Mainframe transaction screens end to end.
● Assisted customers with application issues reported daily by documenting issues in ALM Quality Center.
● Assisting development with identifying and reproducing the issues reported.
● Responsible for escalating high severity level showstopper issues to appropriated team and developer.
● Responsible for providing a defect status report daily to customers and management.
● Responsible for application performance testing. QA Tester Consultant, August 2003 – June 2010 (contract)
● Provided technical support to internal and external customers.
● Analyzed technical and operational problems and assigning severity level on each.
● Resolved technical issues, ensuring that all new features and enhancements for each software release were being implemented by the development team, based on System Design Documents and Functional Requirement Documents.
● Ensured all Functional Requirement Documents and System Design Documents were correct.
● Developed Test Matrix in Mercury Quality Center (QTP).
● Tested web-based application using (Internet Explorer and Netscape) and verified the data against mainframe transaction data end to end.
● Worked with Development to develop and run queries (SQL/DB2).
● Responsible for creating data conditions.
● Responsible for updating the database for positive and negative testing.
● Responsible for assisting development in the creation and modification of test scripts.
● Provided stress test and functionality testing of the application in the Production environment.
● Responsible for providing user acceptance and system Integration testing daily.
● Responsible for providing status reports to management on a weekly basis.
● Responsible for Identifying any QA workflow issues that affect the quality of QA and its performance.
● Responsible for helping develop and maintain new procedures and guidelines in the QA area.
● Responsible for developing Requirement Test Matrixes for each project.
● Conducted Requirement Test Matrixes Reviews.
● Assisted customers with application issues reported daily JANUARY 2003 – JULY 2003 - GAP OF EMPLOYMENT DUE TO JOB SEARCH From 2000 – 2002:
Employed at Bank of America (Charlotte, NC) and Kyrus Corporation (Greenville, SC) as a QA Analyst role to ensure that a high level of quality assurance processes was implemented for all software (Mainframe and web) applications for the Software Development Life Cycle.
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