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Human Resources Customer Service

Location:
Lakeland, FL
Salary:
Willing to negotiate based on position offerings.
Posted:
October 12, 2023

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Resume:

SKILLS

-Human Resources Professional

-Fluency in Spanish – Read/Write/Speak.

-Ability to prioritize work

-Organizing and tracking details

-Auditing experience

-Meeting deadlines of multiple projects with varying completion dates

-Proficient in computer systems.

-Strong organizational skills

-Proficient in verbal and technical written communication in Spanish and English.

-Ability to make decision based on FDA or other applicable guidance.

-High attention to detail and ability to closely review documentation for completeness and accuracy.

-Documentation skills

-Bilingual – Spanish and English

-Problem-solving skills

-Time management

-Reliability to travel within state and out of state

-Onboarding training for new hire employees.

-Team management skills

-Talent acquisition

-Liaison between Human Resources and employees

-Organizational and Strategy Development.

-Maintain positive employee relations

WORK EXPERIENCE

Event Coordinator

-Responsible for organizing, creating, and carrying out the social activity requested by a client, meeting the expectations and preferences requested by that specific client. This experience develops in me the ability to understand different attitudes and reactions in people, developing the ability to understand attitudes and reactions in customers and employees. Quality Control Coordinator – Garden of Life – Palm Beach, Florida - 2021 – 2023

-Final review of Batch Documentation for release.

-Release to commerce all the manufactured products/batches/lots in the electronic software SAP, Oracle, ERP computer systems.

-Responsible for the record keeping of manufacturing documentation, including manufacturing records, Quality Control documentation, logs, binders, and associated records for peripheral quality activities.

-Review documentation for completeness and accuracy.

-Oversee Batch reconciliation and yield calculations and tracking.

-Update SAP, Oracle with product disposition status of in-process (WIP) batches as well as finished goods.

- Generate, review, and approve Certificates of Analysis for Finished Goods.

-Responsible for the approval or non-approval of new products launches for market.

-Responsible for tracking training records for all site associates and communicate deficiencies in requirements to appropriate departmental leadership.

-Support the development and assist in administering GMP and Good Documentation Practices training.

-Participate in Quality Investigations, Deviations, Out of Specifications, Corrective Action/Preventive Action and Recall activities as they relate to Quality Assurance.

-Author, review, and update Standard Operating Procedures for the Quality Assurance Department. Summary:

Professional in Human Resources Professional, Quality Assurance and Quality Control professional with more than 15 years of experience Human Resources, Quality and Manufacturing system processes, Experience representing both departments, in internal and external audits, knowledge of Root Cause Analysis, problem solving skills, and educating employees to foster a Human Resources culture, serving as a liaison for employees between HR Department, Manufacturing Department. Give guidance to new hire employees about manufacturing processes of continuous improvement within the work environment. Fluency in reading, writing, and speaking Spanish.

JOB ID: 409603512

VILMA IVETTE VAZQUEZ

74 Senander Crescent -Apt. 4815 – Lakeland, Fl. 33810 Phone number -787– 685-1663

Email - ad0b1x@r.postjobfree.com

-Talent Acquisition - As the Quality Control Coordinator, I was part of the interview team for job applicants for the new position in Quality Control Dept., looking for the candidate that best complies with the job description.

-Coaching the Quality Control Assistant, providing training on the position tasks. Giving the instructions on routine/daily activities and direction for prioritizing workload.

-Responsible for International and Exportation documentation of finished product/lots.

-Excellent communication with all departments inside the company.

-I oversaw the Quality Control Department at Garden of Life for 8 months. I am the responsible of complete and finalize all activities and responsibilities of the Quality Department in the end of operations of Garden of operations of Garden of Life.

Quality Control Assistant – Garden of Life – Palm Beach – Florida 2017 - 2021

-Responsible for reviewing Certificates of Analysis (C of A) and documentation related to Finished Goods package and sending communication of shipment approvals to Contract Manufacturers.

-Responsible for providing requested information and maintaining effective communication with Contract Manufacturers and internal departments.

MEDTRONIC Plc, Inc. Quality Assurance–Product Release Technician II - 2014-2017

-On this Quality Assurance position, I worked under the direct supervision of the Staples Focus Factor Manger.

-Device History Records revision, received from the Manufacturing Department, was my principal responsibility. I was responsible for the decision of lot approval or lot rejection.

-This revision includes the accuracy and completeness and obtain any additional documentation as needed, including paperwork and electronic system missing information associated with the Device History Record

(DHR) of each finished product and interfaces with Team Members of different departments to complete all the necessary documentation and resolve all discrepancies in the Device History Record.

-Analyze each product record to meet FDA Quality Systems Requirements and to determine if the finished product can be sold.

-Release product to inventory through entry in electronic software system.

-Keep in safe storage all Device History Records of manufactured products due to the security of the information contained in each one.

-Type, copy and distribute via e mail, release, reject notices and maintain product log. Pull box files for processing and send it to Records Retention.

-Examine computer reports concerning lots, instruments and field returns to ensure all transactions have been completed properly.

-Send electronic notifications of issues related to the Device History Record to the appropriate personnel.

-Responsible for prioritizing backorder batches and notifying if any problem which holds the product to be release. Responsible too, for updating and maintaining computer program to track and log all lots received. MEDTRONIC PLC Inc. Human Recourses Assistant – 2012-2014

-Responsible for training new hire employes in the Human Resources company policies, Good Manufacturing Practices (GMP) and manufacturing procedures.

-Act as a liaison between employees and Human Resources Department, answering questions and clarifying doubts regarding Human Resources policies and strategies. policies/strategies to ensure the strategies are implemented effectively.

-Ensure the organization's current HR requirements were met and the HR strategy was implemented effectively.

-Lead Exit Interviews of employees that resign to their jobs.

-Responsible to introduce in Medtronic, PLC Ponce Plant the Quality Begins with Me Program and the new manufacturing methodology – Lean Manufacturing. EDUCATION

-Master’s in Business Administration- 2008

Human Resources

Pontificia Universidad Católica de

Puerto Rico

- Bachelor’s in Sciences – Biology-

Pontificia Universidad Católica

de Puerto Rico

SEMINARS AND TRAININGS

- DS-21 CFR111 Dietary Supplement GMP

Overview Offered by NSF

-Document Control Procedure Training

-Emergency Medical Responder Training

-Train the Trainer

- Lean Manufacturing Methodology Training

- Root cause Analysis Training (RCA)

ACHIEVEMENTS / AWARDS

2021-Promoted by Garden of Life to Quality Coordinator 2021 Promoted by Garden of Life to Quality Coordinator 2012 Employee of the Year Award

2011 Diamante A La Excelencia Award

2011 Introduce the Quality Begins with Me Program in MEDTRONIC, PLC – Ponce Plant



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