Shai Frazier

**** ********* ***** **** **** SC **732

ad0b17@r.postjobfree.com

980-***-****

Objective

To obtain an entry-level position with a progressive, growing oriented company that utilizes my customer service, and communication skills that allow for meaningful contributions to a business success.

Summary of Qualifications

• Immense ability to establish and maintain effective working relationships with those contacted in the course of work.

• Persistent and driven

• Dependable

• Reliable

• Optimistic

Skills and Accomplishments

• Handle direct quality customer service

• Helped customers make auto loans or gave solutions on delinquent accounts

• Answered Inbound Calls/Outbound Calls

• Helped customers process credit applications for store credit cards

• Assist customers with purchases in store

• Customer Service, People Friendly, Team Worker, Office Environment Working

Computer Skills

•Microsoft Office XP, Access, Excel, PowerPoint, Visio, Office Machines, PC usage and maintenance, TeleMedQ, IDX,Eagle WEBCIS, Teleresults, Centricity Business, Centricity Electronic Medical Record, EPIC, Riverstar, Openscape, WebICIS, Transcription and Census, SAP experience and knowledge, Five9, Salesforce, Black Knight Production 7,Ventanex,Back in the Black, Knowledge Owl, MSP, Workday

Education

Benedict College, Columbia SC

08/2004-09/2005, Psychology

Northwestern High School, Rock Hill SC

May 2004 HS Diploma

Experience

ServiceMac/First American Collector II Fort Mill SC 29715 09/2021-Present Responsible for collection of medium to complex/difficult accounts and situations. Responsible for the research and resolution of escalated delinquent customers. Prepares justification packages to Management regarding the write-off or turn over to a collection’s agency for severely delinquent customers. Prepare weekly and monthly updates and status reports of outstanding delinquencies. Prepare and mail delinquent invoices to customers monthly, as needed. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decision. Handle Loss Mitigation calls and assist with sending out workouts packages, taking financials over the phone to bring customers to a current status.

JELD-WEN-Customer Service Representative II Charlotte NC 28273 10/28/20 to 12/2020

Answered customer’s questions about products, prices, and availability. Prepared and submitted customer orders through multiple company systems including email, and phone. Serviced customer escalations, credits, and product issues, quotes. Generated company truck, warehouse schedules for productions. Worked with multiple system operations to complete daily tasks: Microsoft Teams, Excel, Word, Skype, Zoom and E- Pac and SAP. Processing EDI orders for a assigned client. Processed order entry while maintaining SLA. AmerisourceBergen-Lash Group Benefit Verification Specialist/ Patient Access Specialist Fort Mill SC 29715 10/2018-01/2019

Collects and reviews all patient insurance information needed to complete the benefit verification process. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific Sops. Verification process could include electronic validation of pharmacy coverage and medical eligibility. Identifies any restrictions and details on how to expedite patient access. Could include documenting and initiating prior authorization process, claims appeals, etc. Completes quality review of work as part of finalizing product. Reports any reimbursement trends/delays to supervisor. Performs related duties and special projects as assigned. Ability to work in a fast-paced office environment. Work requires focus, flexibility, and the ability to adapt to changing work situations. This position requires that the Associate be seated most of the day. Strong focus on good customer service delivery. Solid skill at patient registration procedures. Strong telephone and communication abilities. Good knowledge of medical terminology. Understands patient confidentiality and HIPAA rules. Excellent data entry and patient interviewing skills. Wells Fargo Phone Banker Charlotte NC 28216

04/2018-08/2018

Quickly answer customer inquiries in a friendly and courteous manner. Deliver exceptional service to our customer by going out of the way to please them. Provide first call resolution, while following strict procedures that meet compliance guidelines. Identify and offer customers the products and services they need and want to succeed financially.

AmerisourceBergen-Lash Group Reimbursement Counselor Fort Mill SC 29715 11/2016-01/02/2018 Collects and reviews all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes. Independently analyzes, reports, and communicates any reimbursement trends/delays (e.g., billing denials, claim denials, pricing errors, payments.

WestMed Practice Partners MD/Hospital/Urgent Care Specialist Charlotte NC 06/2015-11/2016 Ensuring insurance verification is validated with the appropriate insurance carrier employing multiple methods such as electronic submissions to our clearinghouse, manual submissions processed through insurance websites, and/or by telephone. Compose medical messages for physicians and clinical staff through Centricity EMR. Schedules appointments as per Departmental guidelines for patients. Update Patients demographics and insurance in Centricity Business. Obtains and processes referral information and notes patient’s records accordingly in Riverstar. Verifying medical coverage prior to scheduling appointments and ensuring that certain preventive and specialty benefits are thoroughly reviewed. Properly transmits descriptive written communication in a clear and concise manner to staff/physicians via the appropriate systems. Completing assigned special projects as needed that includes but are not limited to research projects pertaining to insurance company benefits, guidelines and requirements. Able to quickly and efficiently navigating to and from Web pages and Centricity Business. Addresses and resolves any problems that a patient may have to the best of one’s abilities. Davita Dialysis Inc. Patient Care Technician Charlotte NC 09/2011-01/2014 Placing Dialysis patients on their treatment, monitoring blood pressures, checking temperatures, getting pre and post weight to determine fluid gained and removed. Trained on cannulation to place patients on dialysis machines. Determine blood levels by taking labs once a week. Wore Protective wear and followed healthcare and HIPAA guidelines ensured patient with a timely but with quality each week. Scheduled appointments for the next treatment. Wells Fargo, Collector II/ Loan Servicing Specialist (Loss Mitigation) Fort Mill, SC 07/2009-02/2011 Resolving complex customer issues using multiple resources and records, contacting appropriate resources as needed, using exceptional organizational skills, strong oral and written communication skills, and using basic negotiating and analytical skills. Familiar with workstations Borrower Counseling, knowledge of the benefits of consumer counseling to support reinstatements and promote alternatives to foreclosure following all investor guidelines, also handling escalated issues that debtors have that need to be resolve. Inbound/Outbound calls taken. CitiGroup, Operations, Collector I/Collector II Fort Mill SC 07/2006-04/2008

Resolving complex customer issues using multiple resources and records, contacting appropriate resources as needed, using exceptional organizational skills, strong oral and written communication skills, and using basic negotiating and analytical skills. Familiar with workstations Borrower Counseling, knowledge of the benefits of consumer counseling to support reinstatements and promote alternatives to foreclosure following all investor guidelines, also handling escalated issues that debtors have that need to be resolve. Inbound/Outbound Calls taken. Activities/Awards

Peer Mentor, Northwestern High School

Tour Guide, Northwestern High School

Counselors Assistant, Northwestern High School

Progeny Club, Northwestern High School

Chorus Choir, Singers, Northwestern High School

Miss Revue Pageant, Zeta Phi Beta, Sorority

Recipient of Book Scholarship, Zeta Phi Beta, Sorority Pep Club, Benedict College

Choir Team, Christ Deliverance Church

Perfect Attendance

MVP AR Reverification: Benlysta

Employee Engagement President

Owner of BAE Agency/Fugitive Cosmetics

References Upon Request

Contact this candidate