Personal information

Name: Adel Hussein Mohamed Ali El-behery

Nationality; Egyptian

Gender; male

Birth date; 5 / 6 / 1979

Marital status; Married

Local contact references:

Home tel. 02-28433192

Mobile no. 010********

E-mail : ad0aza@r.postjobfree.com mailto:ad0aza@r.postjobfree.com

E-mail: ad0aza@r.postjobfree.com

E-Mail: ad0aza@r.postjobfree.com

Dear Sir;

In your search for qualified personnel you may be interested in my work experiences at;

EMIRATES NBD Bank here in Cairo for total of 13 years’ experience up till now.

I enjoy a challenging atmosphere, working with people, planning and organizing daily activities, as well as providing the highest caliber of professionalism. My enthusiasm, productivity, self-reliance and dependability combined with a strong desire to achieve corporate objectives may be of special interest to you.

Thank you for your time and consideration in reviewing my application.

Sincerely,

Adel Hussein Al-behery

Career Objective

Seeking challenging position where my creativity, technical and interpersonal skills can be applied and developed the benefits of both your corporation and myself in which I am willing and ready for greater responsibility.

Working Experience:

Currently: Assistant Relationship Manager

Head Office Branch - East Cairo Maadi Giza District

Corporate banking – Commercial Division

The Relationship Manager is responsible for achieving Bank’s goals and growth strategies by being accountable for the following assigned responsibilities by the Head of Business center / SRM:

Loans Volumes

Deposits Volumes

Off Balance Sheet Volumes

Enhance client’s utilization ratio

Managing and Coordinating with Corporate Specialist & Corporate Specialist the daily client’s requests to ensure providing an excellent customer service

Managing and Coordinating with Corporate Specialist & Corporate Specialist to ensure reaching set KPIs

Guide and contribute to a team of empowered employees to handle daily client requests and grow corporate portfolio to meet budgets in terms of bank’s assets, liabilities and profitability, within pre-set marketing strategies while committing to banks and regulatory rules and procedures.

The Assistant Relationship Manager function requires the following skills/actions to enable handling the dynamic and complex operating environment

High ability to deal with mid-level of complexity decisions given the size of the portfolio under the Business center and clientele sophisticated type

Ability to manage and train employees and develop them to enhance their overall performance

Enhance and encourage cross selling business through coordinating with overseas branches and headquarters to present Emirates NBD for regional and multinational clients as one stop shop bank leveraging on group capabilities and to promote other lines of business (ex. Retail, Treasury and Investment banking.

Senior Trade Service Officer

Corporate banking

1.Organization Unit Purpose

Offering Service quality and insure customer satisfaction for a major strategic business line within the bank:-

(a) Large Corporate

(B)Commercial Banking –Midcaps

2.Responsible for Serving ALL Large, Midcaps in the Bank through this teams located in several Business Centers and branches within the network.

3.Job Purpose

Job Holder is responsible for leading a team of corporate Customer service. The role holder is required to use his depth operation Knowledge and skills as well as his interpersonal competencies.

Relationship management

Act as the first entry point for the Trade transaction

Handel the trade business for the top Large/Midcaps commitment accounts within his/her region.

Main Tasks

Welcomes the Bank's big corporate customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.

Responsible on transaction execution in big trading accounts

Act as the corporate bank front line for day to day trade operations

Work alongside the Large/ Midcap and SME RM for managing trade relationship of existing clients & aim at enhancing revenues.

Handles daily clients' mail to ensure proper delivery on due dates.

Work as Trade Adviser mainly for the Midcap clients

Follow on commitment Approval sheet term and condition (i.e. the limits; guarantees, etc.) to make sure proper and fast input of approval and minimizing credit risk

Supervise and monitor Trade transactions in terms of authorized limits, Term and conditions; lien, OWC; others aspects of the operations, specifying the value date in coordination with the RM and the treasury without any delay or mistakes

Delivery of Trade documents based on the remitting bank instruction without mistakes

Supervise ; ensure the accuracy and timely production of relevant reports ( Client resources and bank share; Advance payment pending cases;.. etc)

Access and resolve customers problems in line with the bank procedures; compliance & CBE rules to ensure smooth follow of the circuits & time saving

Responsible for value date for cash deposit in FCY in coordination with the BL

Work as the final reviewer/ checker of the Trade operation at the BL line level through BPM before being submitted to concerned department

Follow up on the commission deduction with all the stakeholders especially for big transactions and/ or clients granted special commissions

Manage the commission/ interest refund with concerned department if needed & obtain necessary approval

Responsible of training and coaching the Trade service officers within his/her region

Inform the RM of any incident with client or any reduction of operation level

Follow up on LC/ LG utilization line

Cross selling for non-commitment clients ( ie : Liability, cash management; smart business.. etc)

Service & Control Manager

From: 15/11/2015

Purpose of the job

Motivate and utilize Human Resources available towards maximum achievement of organizational goals. Plan ahead set objectives, set priorities and insure proper adherence to Bank’s procedures, as well as overall control of operations & subordinates.

Principal Accountabilities

Ensure full adherence & attachment to Bank’s procedures

Review and mutually sign all daily operational transactions, to ensure posting relative entries to proper accounts, after obtaining requested approvals, thus covering operational risk

Certify and validate all daily operations entries & related batches for operations users, to ensure correctness of relevant transactions to meet the key control points & complete branch closure.

Distribution of work among subordinates to ensure proper setting of priorities as regards work flow.

Perform periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes, Deposit Receipts, Withdrawal Slips, Deposit Certificates, keys, combinations etc) of Operations area as to meet the control measure

Review, and approve the monthly statistics related to Operations, and its dispatch to the appropriate Officials at the Head Office, to meet the fundamental monitoring points (PSF).

Control the Branch expenses, and mutually approve and sign the expenditure entries belonging to the Branch, to ensure proper spending and reducing Bank's expenses.

Appraise, recognize, educate and coach his/her staff

Provide best blend of customer service across operational area

On time incident & customer’s complain reporting, analyzing & recommending actions to be taken to avoid re occurrence

Anticipate expected problems & errors to avoid their realization

Full control on registers, files, customer’s checkbooks & returned checks

Monitor cash limit in the vault and ensure that it is within limit and there is no ideal cash

Perform monthly surprise cash count and inventory of blank drafts as well as undelivered check books to clients

Escalate problems to the Operations Head in a timely manner

Head of Tellers

Job location: ENBD Head office Branch

From: 1/08/2014

To : 15/11/2015

Perform Operations transactions (Cash & Non-Cash) in a timely and accurate manner

2008 –present time: BNP PARIBAS BANK

Note: now EMIRATES NBD

Employer: supervisor Uni-teller (cash – operation department)

Job location: 10 Th of Ramadan branch

Bundle label sign cash to ensure accuracy of cash transaction.

Balance branch’s cash position to ensure correct cash balance.

Perform cash transactions in a timely and accurate manner to satisfy clients and non-clients and safeguard the bank’s assets.

Control safe shipments to branches or other banks appropriately.

Monitor vault limit for related insurance.

Welcome the banks customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time .

Handles decentralized clients requests efficiently, promptly & attaching to banks procedures.

Follow – up the execution of client’s instructions in co-ordination with concerned departments, to ensure proper and accurate service delivery in timely manner.

Handles daily clients mail to ensure proper delivery on due date

2007 – 2008: WESTERN UNION

Employer: customer service / Egypt

Job description:

worked as customer service representative in customer operation department and western union

Worked as a representative in customer services of the company in

Arab African international bank for sending money, (TELLER C.S), dealing with customer face to face.

2006 – 2007: VODAFONE

Employer: customer service / Egypt

Job description:

Worked as a customer service representative in customer operation department (support welcome – core – med customers segmentation and support with activation team, and support (high) customers segmentation.

Training & Courses

Current:

Credit and risk certificate for SME Bankers

Previous

My Life time training 2018

Detection of Forgery & Falsification Training Program 2018

The smart teller Certificate 2015

Customer centric branches certificate

Detection of Forgery & Falsification Training Program 2013

Training in western union for phone Etiquette.

A to Z Business Etiquette Passage to Professionalism.

Egypt air training department:

o. IATA cargo (TACT of IATA book – rolls and rats)

o. Basic cargo certificate.

Peace Academy:

Customer centric branches (logos inter).

Education

Ain shams university: graduated from faculty of law in 2003.

Zahra Helwan secondary school: grade 12

Languages:

Arabic: native tongue language.

English: excellent in reading, writing, and talking

Technical summary:

Computer skills; (Finacle System Banking- Siebel application – CM – BSCS – MINSAT – PPASS) &

(Microsoft word – excel – internet – Atlas App – lutes – outlook mail).

Availability & Job Requests

I can start work within two months from nomination date.

Contact this candidate