JG

JESSIE GIDDINGS

ad0axr@r.postjobfree.com 417-***-**** Lewisville, TX 75077

Energetic leader excels in fostering patron satisfaction and loyalty through impeccable service delivery. Trains team members in company policies and monitors operations to proactively resolve issues. I have a winning attitude and desire to deliver exceptional experience. Focused on setting high expectations and raising standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed worker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Anticipating Problems

Database Interface and Query Software

Back of House Management

Menu Pricing and Writing

Recruitment and Hiring

Labor and Overhead Cost Estimation

Relationship Building

Documentation and Recordkeeping

Portion Control

Problem Solving

Money Handling

Delegating Assignments and Tasks

Investigating Complaints

Front of House Management

Equipment Maintenance and Repairs

Supply Ordering and Management

Quality Assurance

Performance Improvement

Scheduling Staff

Training and Onboarding

Inventory Management

Health Code Compliance

Problem-Solving

Profit Optimization

Managing Reservations and Large Parties

Calendar and Scheduling Software

Calm and Pleasant Demeanor

Microsoft Office

Catering Services

Team Leadership

POS Terminal Operation

Reliable and Responsible

Golden Corral Buffet and Grill Branson,

Missouri

Manager/Server/Catering

03/2011 - Current

VerifIed and confirmed staff schedules to properly cover shifts. Motivated staff through acknowledgment of hard work and achievements. Investigated and resolved complaints regarding food quality, service or accommodations.

Maintained table setting by removing courses, replenishing utensils and refilling drinks.

Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.

Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Summary

Skills

Experience

Worked in close collaboration with team members to ensure customers received high-quality service.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Belgian Waffle and Pancake House

Branson, Missouri

Server

03/2019 - 12/2022

Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Served orders by picking up and delivering customers' choices from bar and kitchen.

Provided information about menu selections and made recommendations. Pitched in to deliver food and beverages to tables during high-volume periods.

Worked in close collaboration with team members to ensure customers received high-quality service.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

OTC/MSU Spring, TX

GED

Expected in 05/2033

Education and Training

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