NICOLE HALLACK

***** ** ****** **. #**** Beaverton, OR 97007- ad0ax1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Committed and technically skilled business professional with versatile professional Executive Assistant skill-set, developed through supporting high level Executives in mainly Fortune 500 companies. Experience with Human Resources, Business Operations, Marketing, Education, Manufacturing, Sales & IT.

Successful supporting both 1 x 1 & team environments.

Effective in utilizing resources through customer relationship management principles by improving & streamlining processes, creating and implementing SOP’s and training staff.

Ability to evaluate & analyze operational needs implementing strategies with profitable results.

Professional & forward thinking, comfortable in a face paced/pressured environment where multi-tasking is a necessity. Positive, open and flexible interpersonal communication style.

Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line while always maintaining a superior level of confidentiality & professionalism.

Advanced strengths include: Excel, Word, PowerPoint, Outlook & outstanding attention to detail.

Exceptional organizational, written and verbal skills. Ability to perform well with minimum supervision.

Proficient in MS Office Suites through both Macintosh & Microsoft Windows operating systems. Application systems include but not limited to: PIM, MMX, Illustrator, Photoshop, Adobe, Nike Blue Schawk, Vproof, SharePoint, Microsoft Teams, Oracle, Salesforce, WebEx connect, SAP, Access, MAS90, VMware, PeopleSoft, Kronos, Visio, Citrix, ChoicePoint & an array of HRIS systems.

On-line Harvard Business Unit Certification in: Strategic Thinking, Meeting Management, Presentation Skills, Writing Skills & Time Management.

KEY SKILLS

Calendaring, Project Management & Development, Report & Document Preparation, International and Domestic Travel planning, Event Planning, Creation of Policies & Procedures Manuals, Spreadsheet & Database Management, Procurement/Inventory Management, Data Analysis & Forecasting, Customer Service, Training Facilitation, Recruiting, On-Boarding of new employees, Payroll, Accounts Payable

EDUCATION

BA in SOCIAL SCIENCES – WASHINGTON STATE UNIVERSITY – (Concentration in Communications) Committed to professional & personal growth through continued education & training.

WORK HISTORY

CLEAN WATER SERVICES/Robert Half – Hillsboro, OR – July 2023 – October 2023

EXECUTIVE ASSISTANT (Contract Completed)

Provided complex administrative support to C-Suite Executives (Chief Business Operations Officer, Chief Utility Operations Officer and Chief of Staff. Served as liaison among the office of the CEO, the CWS Board of Directors, Business Partners, commissions, committees and affiliated organizations including public officials. Maintained C-suite calendars, travel arrangements & supported day to day operational functions such as procurement of office supplies and reconciliation of expense reports for the team. Coordinated meeting logistics, tracking action items and participating in and/or leading subcommittee & special project teams. Coordinated the compilation, editing and distributing of Board meeting documents and Board communications and maintained the corresponding documentation processes. Coordinated all aspects of meetings and events involving the Board & Board appointed committees and commissions. Managed assigned special projects, prepared comprehensive reports and presentations for C- suite executives. Conducted research, developed recommendations or proposals, identified issues and recommended alternatives by writing policy papers and opportunities for action. Established and maintained effective working relationships with those at CWS and other government officials, community groups and the general public

NWEA/Ajilon Services – Portland, OR - May 2019 -Dec 2019

Tier 1 Product Support Specialist (Had to end contract -Diagnosed with Breast Cancer)

Handle support calls, emails, chats for issues related to NWEA’s products. Investigate and resolve incidents regarding software products. Ability to determine cause of operating errors and properly resolve them. Ability to utilize problem solving skills and resourcefulness to solution complex situations. Excellent listening skills and tactful questioning in a calm manor to promote efficient case resolution. Excellent problem solving and troubleshooting skills. Developed and delivered multi-mode communication that convey a clear understanding of the unique needs of different audiences. Built partnerships with other internal departments.

MASSAGE THERAPIST – Beaverton, OR - Self Employed - February 2016 – May 2019

Specializing in Hot Stone Massage and Chakra Healing.

EXPRESS PERSONNEL – Beaverton, OR May 2018 – December 2018 (Completed contracts)

Worked various temporary administrative positions. 4 months of that was at Honda of Beaverton handling administrative tasks, answering phones, directing customers and vendors to appropriate destinations, running daily & weekly reports.

NIKE, INC./Kelly Services. - Beaverton, OR November 2010 – December 2018

IMAGE OPERATIONS COORDINATOR (Contract completed)

Quality control of digital images produced seasonally from samples created for Global Apparel across all categories, Bags, Socks, European Soccer apparel & Golf apparel. Range of digital images produced each season varied between 10,000-15,000. Approved digital images were uploaded & used for retail, wholesale and direct to consumer on-line purchasing including catalog distribution quarterly. Creation & delivery of PPT summary containing valuable data analysis was provided & presented to the management team seasonally. Heavy data reporting, forecasting, highlighting trending and providing statistical comparison data for each category compiled & maintained seasonally. Responsible for creating, streamlining, updating & facilitating processes maintaining data integrity. Creation & maintenance of excel spreadsheets, including but not limited to use of pivot tables & formula creations. Liaison between Nike’s Production Assistants for all categories & Schawk’s team members located both at Nike WHQ on-site & their main facility in Chicago. Creation of all sop’s & training manuals content including training of new employees.

NIKE, INC/Kelly Services. – Beaverton, OR February 2010 – July 2010

SR. ADMINISTRATIVE ASSISTANT to Global IT Director- (Contract completed)

Supported both Global Director & team split between Beaverton & Laakdal Belgium. Facilitated onboarding new employees/contractors. Department ordering through SRM & expense report processing. Group SharePoint site administrator with focus on continually striving to maintain, update and establish new ways streamlining users to access site more readily through new applications & setting up workflow perimeters. Instrumental in designing, procuring & facilitating new dept. team/conference rooms. Proficient in calendaring & use of WebEx connect.

OHSU MARKETING & COMMUNICATIONS/Ajilon Svcs. - Portland, OR April 09 – Feb 2010

MARKETING COORDINATOR (Contract completed)

Key role in executing direct marketing & promotional programs including but not limited to: maintaining data & extracting information out of the customer relationship management system in salesforce.com resulting in a direct decrease of expenses. Instrumental in coordinating & launching on-line inventory ordering program for hospital staff/university students & public. Project management of direct print for marketing programs, literature & promotional service line items. Additionally, successfully supported 4 marketing managers collectively responsible for marketing programs including but not limited to Doernbecher Children’s Hospital, Susan B. Komen, and the Orthopedic Spine & Neurological center sponsoring Hood to Coast & Ask the Health Expert series.

NORTHWEST NATURAL GAS/VOLT Temporary Services – May 2008 – July 2008 (Contract Complete)

HR ASSISTANT – Supported HR Management Employment Team. Assisted with daily operations including special projects as needed. Instrumental in switching over HRIS from PeopleSoft to SAP software. Instrumental in the testing and advancing of existing employees applying for new positions internally & external applicants as well.

ETHICSPOINT, INC. – Beaverton, OR – August 2007-November 2007

EXECUTIVE ASSISTANT to CEO/President, Board of Directors and Legal Council for HR based integrated software solutions company designed to assist large corporations in managing ethics & compliance programs. Instrumental with coordination and set up of trade shows, Board of Director meetings and general staff meetings. Assisted with yearly budget proposals including forecasting. Worked closely with marketing regarding press communications and the purchase of misc. products used to brand name EthicsPoint in various markets. Entered customer information into Salesforce for both domestic and international markets.

GLOBAL SPECTRUM @ THE ROSE QUARTER – Portland, OR February 2005 – July 2007

EXECUTIVE ASST. to GM & Asst. GM (Mgmt. contract was terminated Company-wide lay off)

Duties included executive calendars, project management & event planning of all events at the Rose Quarter & Memorial Coliseum. Founded/created & executed role as Charity Coordinator from ground zero to on-line website working with 501c3 organizations. Worked in conjunction with Marketing & Sales regarding promotion of future concerts/ sporting & non-sporting events including but not limited to The Trail Blazers, Winter Hawks & Portland’s Jax Lacrosse team. Monitoring of budgets and rolling forecast including reconciliation an entering of A/P invoices. Supervisor to receptionist.

PPM ENERGY/Volt Temp Services - December 2004 -January 2005

NIKE/Adecco Temp Services -. October 2004- November 2004

EXECUTIVE ASSISTANT to C-Suite Managers – Mainly managing Calendars, travel arrangements and expense report reconciliation. (temporary assignments ended)

AMERICAN LICORICE – Bend, OR -May 2003 – June 2004

ACCOUNT COORDINATOR – (Voluntary lay off - Family relocated back to Portland)

Managed key accounts including Wal-Mart, COSTCO, McLane’s, Shopko and Target. Daily customer service regarding orders placed, coordination of global logistics ensuring timely schedules, resolution of variance in incorrect orders, products and pricing. Ensured promotional events were in effect. Forecasting and trend analysis. Monthly statistical reports preparation. Aggressively monitored trends in product lines of competitors through attendance at trade/vendor shows. Ensured excellent customer service for accounts working with brokers/buyers. Liaison between customers and local/national/international distributors and wholesalers.

FIRST CONSUMERS NATIONAL BANK – Beaverton, OR - December 2001 – July 2002

EXECUTIVE ASST. to VP OF HUMAN RESOURCES (Company went out of business - laid off)

Maintained confidential communication flow & daily operations including executive meeting schedules. Supervised HR assistant & receptionist. Facilitation of monthly staff and training meetings. Creation correspondence including press releases and internal publications. Accountable for maintaining confidential employee files including investigatory. Responsible for Kronos time entry of dept. individuals including PTO/Vacation and processing of payroll. Project management of HR tasks including interviewing process & on-boarding new employees. Assisted in interview process of hiring FT Candidates and contracted staff. Produced weekly, bi-monthly & monthly quality assurance reports.

ENRON BROADBAND SERVICES – Houston, TX – November 1999 – September 2001

BUSINESS OPERATIONS MANAGER – (Company went out of Business)

Executive support to VP of Engineering & Operations (200+ staff) Extensive HR responsibilities. Instrumental with forecasting of budgets for Directors and Managers reporting directly to VP. Liaison between VP and direct reports. Supervised department administrative staff. Creation and development of training. Creation and facilitation of presentations for executive meetings. Provided support to Board of Directors Certified in event management.

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