HONTONGNON LUC AHOTON (LUC)

INDIANAPOLIS, ***** INDIANA 317-***-**** ad0aru@r.postjobfree.com

Summary

Highly motivated individual with several years of practical IT support with a strong background in customer service. Possesses CompTIA security+, Network+ and A+ certifications. Performed installations, configurations, and diagnostics with a comprehensive understanding of IT operation, network administration and security protocols. Proficient in troubleshooting hardware, software, and network issues to ensure seamless operations for end-users.

TECHNICAL SKILLS

Software: Microsoft Office Suite Access, Word, Excel, PowerPoint, OneNote, Outlook,

Citrix, WMS, Manhattan, Synapse, ServiceNow IT Management. Mac & iOS/ Microsoft Windows Server 7/8/ 10

Networking Tools: TCP/IP, DHCP, DNS, UDP, IDS, Firewall, WAN, LAN, VPN, Active Directory, Router, Zebra Printer, Network Troubleshooting, Network security, Routing and switching, security policies, Threat Analysis, Mobile devices security, Cybersecurity Fundamentals, Communication Skills, Threat Detection

Certifications: CompTIA Security+, CompTIA Network+, CompTIA A+

Work Experience

Help Desk support: 10/2021 - Current.

GEODIS – Indianapolis, IN

Respond to end-users, account and password reset via phone, email, ticketing and in-person interactions, ensuring timely resolution of hardware and software issues.

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.

Delivered remote technical support to customers, resolving computer systems issues.

Ability to troubleshoot (RF Guns, zebra printer, HP Printer, Scanner, Desktop) problems to provide solutions.

Ability to manage multiple tasks simultaneously and prioritize well.

Answer questions about product features and resolve user problems and Setup Base code of Batch product in the system, documentation and participate in meeting, conference.

Collaborated with vendors to coordinate hardware repairs and replacements.

Other duties assigned.

RRD Donnelley – Team Lead Operation

9/2018-10/2021

Manage the teams (pickers and packers) to ensure all activities are well completed.

Track employee hours in account and provide feedback.

Direct employee for one and more accounts

Assist in training operator and participation.

Submitting ticket incident via ServiceNow tools management

Assist in performing physical inventories and proper stock.

Assist in repaired RF Guns, Scanner, HP Printer, Zebra label printer with onsite IT.

EDUCATIONS

High School Diploma 2016

Associate in applied computer and science Ivy Tech College - Graduating in -2025

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