Joicelyn Wilson

Stockbridge, GA *****

ad0apj@r.postjobfree.com

+1-678-***-****

To obtain a challenging position within a progressive organization where I can utilize my team building, decision making,

communication, problem solving skills and extreme attention detail to help the company to succeed. Has handle multiple line phones, and taking 50 to 100 calls a day to resolve any issues a customer may have.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Inventory Control Specialist

Wayfair - McDonough, GA

November 2022 to Present

Executes daily inventory analysis; identifies and resolves discrepancies and problems. Oversees stock item master, identifying incorrect descriptions and stock numbers. Locates items that may have incorrect locations or stock numbers to assist order processors. Team Lead

Project Verte - McDonough, GA

March 2022 to July 2022

Plans, organizes, prioritizes, and supervises the receiving, storage, and issuance of warehouse stock and all District deliveries.

Picker/Packer

DHL - McDonough, GA

February 2022 to February 2022

• Pulls and packs product based on daily orders.

• Meets specifics of customer orders in a timely manner.

• Keeps products separated, organized and in good rotation.

• Monitors product quality frequently, reporting problems to mitigate safety issues.

• Reports any mechanical problems.

• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.

• Follows good manufacturing practices and required work safe practices.

• Maintains a clean, sanitary, and safe work area.

• Performs other duties as assigned.

Picker/Packer

Radial - McDonough, GA

November 2021 to January 2022

Filling orders and helping in the general management of the inventory and the warehouse as a whole, picking and packing orders & processing them, this process includes completing the paperwork, locating where the items are in the warehouse and moving them to where they can be packed and eventually shipped, scan their barcodes to ensure all the inventories and orders are tracked accurately Shift Leader

Taco Bell - Smyrna, GA

May 2019 to January 2020

responsible for driving guest satisfaction, training employees, meeting financials, and ensuring food safety and cleanliness standards. Interaction with customers: receiving orders, processing sales and monies, and managing customer issues

Loader/Unloader

SKYVIEW

October 2018 to December 2019

Load and unload customers

Shift Leader/Cashier

Burger King - Fayetteville, GA

June 2018 to May 2019

involve customer service and basic computer skills. Some mathematics skills may also prove beneficial. Burger King cashiers greet customers, ring up purchases, and handle money. In some cases, Burger King cashiers must also assist in food preparation. Additional job duties include answering questions about menu items and reviewing restaurant policies and services with customers. Training generally involves hands-on computer instruction and audio/visual orientation with a hiring manager. Drive Thru Cashier

Steak N Shake - Smyrna, GA

November 2017 to March 2018

take customers orders, assemble the orders, and act as cashiers. Fast food is then served through drive- through windows or over counters in the restaurant. Courtesy Clerk

Kroger - Atlanta, GA

January 2017 to June 2017

assist in the quick and efficient checkout service of our customers by helping to unload grocery items onto check stands, bagging groceries, and providing carry out service. Event Staff

Georgia Dome

September 2016 to April 2017

• Follow all operating procedures and policies

• Follow directives of Event Staff Supervisor and/or Event Manager for each event assigned

• Effective interpersonal skills in order to deal with guests/public

• Serves as a greeter for each event assigned

• Have good math skills in order to provide ticket counts, summary reports, and other inventory reporting of guest admissions

• Professionally assist guests with determining seat location, escort guests to seat locations if required Waitress

Applebee's - Jonesboro, GA

February 2014 to April 2016

provides customer service to restaurant patrons. Specific job duties include taking food and drink orders, serving food and drink, and carrying out patron requests. Some also require servers to assist with food preparation in the kitchen and table bussing on the floor. Care Giver Assistance/Helper

Just For Kids Day Care

May 2013 to October 2015

• Instruct children in health and personal habits, eating, resting and toilet habits.

• Participate in recreational activities (games)

• Assist in preparing and feeding food to toddlers and infants and serve meals and refreshments to children.

• Assist with separating and equally distributing classroom supplies. Education

None in Culinary Arts

The Art Institute of Atlanta - Atlanta, GA

August 2015 to December 2019

High school diploma

MT. Zion High School

May 2014

Skills

• Specialized Training (3 years)

• Customer Service (1 year) (5 years)

• Team Member (1 year)

• Food Service (1 year)

• Fast Food (1 year)

• Food Prep (1 year)

• Stocking (2 years)

• Retail sales (2 years)

• Shift leader (1 year)

• Customer Care

• Customer Support

• Cleaning Experience

• Toddler Care

• Event Planning

• Events Management

• Caregiving

• Event Planning

• Events Management

• Restaurant Experience

• Toddler Care

• Infant Care

• Conflict Management

• Sales Experience

• Supervising Experience

• Teaching

• Math

• Restaurant Management

• Culinary Experience

• Basic math

• English

• Hospitality

• Guest services

• Cash handling

• Customer service

Assessments

Front desk agent (hotel) — Completed

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Completed

October 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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