Customer Service Control Specialist
Resume:
Joicelyn Wilson
Stockbridge, GA *****
*******************@*****.***
To obtain a challenging position within a progressive organization where I can utilize my team building, decision making,
communication, problem solving skills and extreme attention detail to help the company to succeed. Has handle multiple line phones, and taking 50 to 100 calls a day to resolve any issues a customer may have.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Inventory Control Specialist
Wayfair - McDonough, GA
November 2022 to Present
Executes daily inventory analysis; identifies and resolves discrepancies and problems. Oversees stock item master, identifying incorrect descriptions and stock numbers. Locates items that may have incorrect locations or stock numbers to assist order processors. Team Lead
Project Verte - McDonough, GA
March 2022 to July 2022
Plans, organizes, prioritizes, and supervises the receiving, storage, and issuance of warehouse stock and all District deliveries.
Picker/Packer
DHL - McDonough, GA
February 2022 to February 2022
• Pulls and packs product based on daily orders.
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Performs other duties as assigned.
Picker/Packer
Radial - McDonough, GA
November 2021 to January 2022
Filling orders and helping in the general management of the inventory and the warehouse as a whole, picking and packing orders & processing them, this process includes completing the paperwork, locating where the items are in the warehouse and moving them to where they can be packed and eventually shipped, scan their barcodes to ensure all the inventories and orders are tracked accurately Shift Leader
Taco Bell - Smyrna, GA
May 2019 to January 2020
responsible for driving guest satisfaction, training employees, meeting financials, and ensuring food safety and cleanliness standards. Interaction with customers: receiving orders, processing sales and monies, and managing customer issues
Loader/Unloader
SKYVIEW
October 2018 to December 2019
Load and unload customers
Shift Leader/Cashier
Burger King - Fayetteville, GA
June 2018 to May 2019
involve customer service and basic computer skills. Some mathematics skills may also prove beneficial. Burger King cashiers greet customers, ring up purchases, and handle money. In some cases, Burger King cashiers must also assist in food preparation. Additional job duties include answering questions about menu items and reviewing restaurant policies and services with customers. Training generally involves hands-on computer instruction and audio/visual orientation with a hiring manager. Drive Thru Cashier
Steak N Shake - Smyrna, GA
November 2017 to March 2018
take customers orders, assemble the orders, and act as cashiers. Fast food is then served through drive- through windows or over counters in the restaurant. Courtesy Clerk
Kroger - Atlanta, GA
January 2017 to June 2017
assist in the quick and efficient checkout service of our customers by helping to unload grocery items onto check stands, bagging groceries, and providing carry out service. Event Staff
Georgia Dome
September 2016 to April 2017
• Follow all operating procedures and policies
• Follow directives of Event Staff Supervisor and/or Event Manager for each event assigned
• Effective interpersonal skills in order to deal with guests/public
• Serves as a greeter for each event assigned
• Have good math skills in order to provide ticket counts, summary reports, and other inventory reporting of guest admissions
• Professionally assist guests with determining seat location, escort guests to seat locations if required Waitress
Applebee's - Jonesboro, GA
February 2014 to April 2016
provides customer service to restaurant patrons. Specific job duties include taking food and drink orders, serving food and drink, and carrying out patron requests. Some also require servers to assist with food preparation in the kitchen and table bussing on the floor. Care Giver Assistance/Helper
Just For Kids Day Care
May 2013 to October 2015
• Instruct children in health and personal habits, eating, resting and toilet habits.
• Participate in recreational activities (games)
• Assist in preparing and feeding food to toddlers and infants and serve meals and refreshments to children.
• Assist with separating and equally distributing classroom supplies. Education
None in Culinary Arts
The Art Institute of Atlanta - Atlanta, GA
August 2015 to December 2019
High school diploma
MT. Zion High School
May 2014
Skills
• Specialized Training (3 years)
• Customer Service (1 year) (5 years)
• Team Member (1 year)
• Food Service (1 year)
• Fast Food (1 year)
• Food Prep (1 year)
• Stocking (2 years)
• Retail sales (2 years)
• Shift leader (1 year)
• Customer Care
• Customer Support
• Cleaning Experience
• Toddler Care
• Event Planning
• Events Management
• Caregiving
• Event Planning
• Events Management
• Restaurant Experience
• Toddler Care
• Infant Care
• Conflict Management
• Sales Experience
• Supervising Experience
• Teaching
• Math
• Restaurant Management
• Culinary Experience
• Basic math
• English
• Hospitality
• Guest services
• Cash handling
• Customer service
Assessments
Front desk agent (hotel) — Completed
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Completed
October 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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