Sean H. Glass

***** * ****** **

Aurora, Colorado 80015

Phone 720-***-****

ad0aox@r.postjobfree.com

OBJECTIVE Motivated, purposeful food and restaurant manager with experience in capturing dominant market share and growing sales revenue to multimillion-dollar levels. Firsthand experience in customer relations, purchasing/inventory control/budgeting, and organization management with a reputation for dedication, creative problem solving, and outstanding service.

America Financing Corporation

Product Specialists 12/2017 – 08/30/2023

Responsibilities:

Work with our Loan consultants daily. Setting up credit reports, setting up pricing with OB -

Optima Blue. Work with a team of ten people daily on a calendar of one hundred plus loans. Our team is specialized in setting up FHA, FHASL, Conventional, VA and VA IRRL loans. We also are responsible for setting up all purchases as well. Programs we would work with are FFHA, Conventional and VA, also all CHFA and DPA loan programs around the country.

Pulte Mortgage:

Client Service Liaison 5/2012 – 11/2017

Responsibilities:

Working with the Loan & Processing Consultants daily and assisting with 80 to 100 borrowers a day.

Assisting with the online support. Helping borrowers fill out new purchase questioners as well as signing E docs, resetting passwords and their authentication answers. Servicing Pulte Mortgage borrowers with the best customer service possible.

EXPERIENCE

Sales Consultant for Unified Associates 12/2011 – 3/2012

Responsibilities:

Making 250 sales calls daily to clients throughout the country regarding federal tax liens that are placed against them by the IRS

Work with new client to represent them with our law firm to resolve their tax matter

General Manager: 07/09 – 07/10, DazBog Coffee Denver, Colorado

Responsibilities:

Oversee day-to-day operations including budget and sales projections, scheduling, payroll, employee reviews, inventory control, ordering food and supplies, and local store marketing

Maintain lofty standards of drink quality, cleanliness, ambience, employee morale, and company image

Build sales & marketing

Create and maintain excellent relationships with our clients

Key Accomplishments:

Improved current branch location Built sales up 6% to 12% in 10 months.

Sales Consultant: 01/05 – 9/08 WaterMark Financial Partners, Tyler Sherman V.P. of sales Denver, Colorado

Responsibilities:

Generating mortgage leads and turning them into loans.

Prospect for leads using a variety of methods (building referral relationships with realtors, banks, builders, etc.)

Develop solid product knowledge; offer clients the best mortgage products that fit their needs

Create and maintain excellent relationships with our clients

Work with clients and internal support staff to ensure the timely completion of each loan

General Manager: 10/98 – 2004, Chipotle Mexican Grill Aurora, Colorado.

Responsibilities:

Oversee day to day operations including budget and sales projections, scheduling, payroll, employee reviews, inventory control, ordering food and supplies, and local store marketing

Training of incoming employees for local location and new locations nationwide

Maintain lofty standards of food quality, cleanliness, ambience, employee morale, and company image

Adhered to safe operating standards – never had an accident on the job

Key Accomplishments:

Improved current branch location to consistent top ten positions within company. Instrumental in establishing new branches in Colorado, Chicago, Orlando, and Maryland

Consistently maintained impeccable purchasing/sales/budgeting/record-keeping standards and earned 90% or higher scores for the past five years on all unscheduled internal audits.

Led five-year history of accident-free operations for branch.

Sales Consultant: 1/98 - 10/98 Infinity of Denver, Aurora, Colorado.

Responsibilities:

Identified and met needs of discriminating consumers.

Developed and sustained expertise of all makes and models and disseminated knowledge to prospective customers.

Key Accomplishments:

Promoted from Assistant Manager to General Manager within first year

Top sales associate within first 2 months

Maintained loyal customer referrals

EDUCATION: 1993 Brown Mackie College: Salina, Kansas Associate Degree, Business and Computer Science

SKILLS Skill Name Skill Level Experience

Purchasing/Inventory Control Intermediate 5 years

Leadership & Supervision Intermediate 5 years

Market Share Expansion Expert 5 years

Customer Relationship Management Expert 9 years

Contract Negotiations Intermediate 5 years

References: Available Upon Request

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