Diane Adele Robb

*** *** ****** ********* #* Bridgeville, PA 15017-1350 ad0any@r.postjobfree.com C-724-***-****

Objective

SEEKING A POSITION OF BENEFITS VERIFICATION SPECIALIST

Education

·B.S. Elementary Education - December, 1976 - California University of PA

·Major: Elementary Education

·Minor: Math

DIPLOMA – MAY, 1972 – MONESSEN HIGH SCHOOL

·Major: College Preparatory

Skills & Abilities

MANAGEMENT

·Interim Office Manager at Stepping Stones Psychiatric Care, Bridgeville, PA

·Administrative Assistant/Receptionist at Crossroads Counseling and Consulting Associates, Moon Twp. PA

·Shift Supervisor at Washington County 9-1-1 leading seven to nine dispatchers and call takers through eight-hour shifts.

·Training Supervisor at Washington County 9-1-1 instructing all new dispatchers through their training.

COMMUNICATION

·Excellent communication skills, both written and verbal, in call taking, evaluation writing, and record keeping.

·Excellently honed Customer Service skills.

·Ability to adapt to next-level thinking and problem-solving

·Friendly, open, honest individual

·Enthusiastic manner when dealing with caller

LEADERSHIP

·Financial secretary at Holy Virgin Russian Orthodox Church, Carnegie, PA responsible for bill payments, precise record keeping and balancing financial books.

·Former church choir director responsible for all music and responses to church service.

·PA State Certified Paramedic 1. (Certificate #31313 – expired, currently)

·PA State Certified EMT. (Certificate #31313 – expired, currently)

·Interim Office Director, Stepping Stones Psychiatric Associates

·Training and Shift Supervisor – Washington County 9-1-1

Experience

BENEFITS VERIFICATION SPECIALIST – HIGHMARK WHOLECARE, FEBRUARY 2023 – AUGUST 2023

·Verifying and discussing all information caller provides to ensure the caller feels satisfied at the completion of the call.

·Excellent note-taking with attention to detail

·Active listening to all callers, determining the crucial ‘next steps’ in the verification process.

·Using all resources necessary to satisfy the needs of the caller

·Skilled at calming irate callers – Repetitive Persistence

BENEFITS VERIFICATION SPECIALIST - CONNECTIVE Rx – AUGUST, 2021 – MARCH, 2022

·Seeking answers to caller’s questions in reference to their needs

·Working in multiple screens in order to maximize all resources for caller’s needs

·Excellent note-taking with attention to detail

·Active listening to all callers, determining the crucial ‘next steps’ in the verification process

INTERIM OFFICE MANAGER – STEPPING STONES PSYCHIATRIC CARE FEB, 2020 – JULY, 2020

· Overseeing running of Psychiatrist’s Office by doing all office tasks including greeting patients, taking patient’s payment through the Clover machine, taking vital signs, and escorting patient into the doctor’s office.

·Handling all ‘problem’ phone calls that come into the office.

·Scheduling patients for their next appointment

·Pulling and re-filing patients’ charts from the Chart Room.

·Completing all faxing, copying, and communications within the office.

·Overseeing four other office staff and helping them complete all aspects of their job.

ADMINISTRATIVE ASSISTANT/RECEPTIONIST – CROSSROADS COUNSELING AND CONSULTING ASSOCIATES

·Overseeing running of Psychiatrist’s Office by greeting all patients, checking patients in upon arrival scheduling future appointments, collecting payments and handling all phone calls

·Completing all copying, faxing, and communications within office

·Competency in completing all CLOVER transactions

ADMISSION ASSISTANT – PITTSBURGH TECHNICAL COLLEGE – 2004 - 2011

·Responsible for calling high school students and inviting them and their parents to visit PTC.

·Obtaining weekly and monthly goals set by PTC management.

·Demonstrating precise record keeping.

SHIFT/TRAINING SUPERVISOR – WASHINGTON COUNTY 9-1-1 – 1993-2003

·Supervised seven to nine dispatchers throughout eight-hour shift, monitoring their call taking and dispatching skills, replacing the dispatcher while he/she went to lunch, and evaluation and suggestion for improvement.

·Answered incoming calls from people who were in need of help.

·Dispatching police, fire, and ems to emergencies throughout Washington County along with time stamping all units and noting all arrivals, movements, and clearing times for each unit.

·Co-wrote original procedures manual for Washington County 9-1-1. Training incoming dispatchers on proper techniques to become efficient as an emergency call taker/dispatcher.

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