Customer Service Representative
Resume:
SHA'BRICE
SIMS
ad0anv@r.postjobfree.com
Dayton, OH 45458
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
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Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
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Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
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Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
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Proactive working at home with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
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Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
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Friendly Customer service skills with 3-5 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
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A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
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Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
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skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. SKILLS
• Inbound and Outbound Calling
• Complaint resolution
• Strategic sales knowledge
• Training development aptitude
• Creative problem solving
• Ability to work independently
• Professional telephone demeanor
• Technical Support
• Strong communication skills
• Administrative support
• Receiving support
• Good listening skills
• Multi-line phone talent
• Retail store support
• Adaptability
• Focus
• Great motivation
• Leadership
• Critical thinking
• Sales expertise
• Order Fulfillment
Keiser University
Fort Lauderdale, FL • 07/2023
Associate of Science: Medical Billing
And Coding
Pike High School
Indianapolis, IN • 06/2012
Diploma
EDUCATION
Dish Network Corporation - Remote Customer Service Representative Dayton, OH • 01/2021 - 08/2021
Aetna Life Insurance Company - Work at Home Customer Service Representative
Franklin, TN • 04/2018 - 10/2020
WORK HISTORY
Supervised and managed daily scheduling, tasking and administration.
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• High Speed Data of 25MBPS
• Clean designated work area
Make decision based on policies and past precedents, seeking guidance when necessary
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• Process, via computer, all customers requests
• Spot opportunities to provide solutions
Provides high level, quality service, closely aligned with sales, to enable sales growth
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Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
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Provided primary customer support to internal and external customers.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Responded to customer requests for products, services and company information.
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• Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Leveraged sales expertise to promote products and capitalized on upsell opportunities.
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Walmart - Customer Service Representative
Dayton, OH • 07/2017 - 03/2018
Educated customers about billing, payment processing and support policies and procedures.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Provided primary customer support to internal and external customers.
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• Answered constant flow of customer calls with minimal wait times.
• Recommended products to customers, thoroughly explaining details. Provided information regarding charge accounts and loyalty programs.
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Developed community reputation through commitment to customer satisfaction and strong client relationships.
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Communicated with vendors regarding backorder availability, future inventory and special orders.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services, and company information.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records.
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