Customer Service Operations Management

Professional Summary

Skills

Work History

MюџѦ HюѤјіћѠ

**** ***** ******* **, ********, GA • 404-***-**** • *************@*****.*** Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Business administration

Data collection and analysis

Issue resolution

Operations management

Manager, 10/2016 to 08/2018

House of Linens & More – Lithonia, GA

Met with each associate to establish realistic sales goals for the month. Scheduled and assigned daily work and activities for Employees. Strengthened existing customer relationships through extensive communication and proven marketing strategies.

Communicated all store initiatives and promotions to customers to generate return business. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Priced merchandise, stocked shelves and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 100 % accuracy. Supervisor, 12/2008 to 10/2013

Anna's Linens – Stonecrest, Ga

Operated POS system to itemize and complete an average of 100 customer purchases. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Verified that all customers received receipts for their purchases. Restocked inventory each unit and reviewed cash operation data to verify proper replenishment. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Welcomed customers into the store and helped them locate items. Followed merchandising guidelines to present visually appealing displays. Education

Operation Manager, 12/1978 to 12/2005

SunTrust Park – Atlanta, GA

Provided elevated customer experience to generate a loyal clientèle. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times. Answered average of 25 calls per day, addressing customer inquiries, solving problems and providing new product information.

Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.

Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Referred unresolved customer grievances to designated departments for further investigation. Na: Business Administration, 1973

Albany Junior College - Albany, Georgia

Professional development completed in [Subject]

Na: Banking, 2000

American Institution of Banking - Atlanta, Georgia Continuing education in [Subject]

Na: Compulearn Computer Course, 1998

SunTrust Bank - Atlanta, Georgia

Professional development completed in [Subject]

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