Pamalae R. Richards

P.O. Box ******

Hollywood, FL 33022

ad0ano@r.postjobfree.com Cell: 754-***-****

Skills

Include the following; Data Entry, Microsoft Word, Excel, Microfilming, Quick Books and Power Point. Proficient in Data Research, Polling, Detail, Proof Reading and Trouble Shooting. Proven to be Team Player in a high volume, fast paced work environment. Experienced in Negotiations and Customer Win Backs. Summary of Qualifications

Exceptional verbal and written communication skills. Experienced in Billing, Accounts Receivables, Handling Complaints to solve difficult accounts and irate customers. Provide discretion in awkward situations making for a comfortable work environment for my co-workers and myself. Known to be a Team player as well a Leader. Also, experienced in Training Session. Most importantly I am able to accept constructive criticism for myself and my team. Professional Experience

NationsBenefits – Plantation, FL 06/22 to 01/23

MEA Rep

As a Member Enrollment Agent, my duties involved assisting Medicare Clients with their benenfits, such as Services (Health Benefit Cards) Eligibility for certain Programs, Upgrades on their coverages or information on how they need to have them processed. For the most part I worked remotely unless otherwise instructed to go into the Office. Worked Monday thru Friday and would also work Overtime if needed. I really like working to help the elderly. R & R Roofing LLC – Dania, FL 02/20 to 08/21

Admin Assistant / File Coordinator

Returning back to this Company, was on a Part-time bases due to the Pandemic. Being familiar with most of the Files and Protocol was quite comforting and productive. Most of my duties consisted of separating old files from the new jobs that were just done and the ones at minimum of two years old. Also, I formed a system for easy access to any file by any employee in the required department. R & R finally shut down due to lack of employees and jobs during the Pandemic.

One Option LLC - Cooper City FL

Admin Mediator/Independent Contractor, 4/09 to Present 12/01 to 03/19

Customer Service Manager, 9/07 to 1/2019

Customer Service Representative, 03/01 to 9/17

My work with this company initiated as a Part-time Position Entry Level for six years. After which I was promoted to CSM for two years where my duties included over seeing Time Sheets, Work Assignments, Administrative Correspondence and Project Reports. As Administrative Mediator my responsibly were to recruit Contractors for the renovation of properties that were purchased by the company, such as Roofers, Carpenters, Painters, Landscapers, Electricians and Inspectors for Construction Projects. Managed 10 to 50 workers depending on project. Also, researched information associated with each project. Presently, I am working on a case by case bases due to the economy. 11/02 to 12/13

(2)

R & R Roofing LLC – Dania, FL

Administrative Manager, 11/04 to 12/13

Customer Service Rep, 11/02 to 11/04

This position also started a Part-time job and grew to be Full-time. I was responsibility for the day to day duties:

Handled the Time Cards, Payroll, Gave Estimates, Drafted Contract Agreements, Dealt with Product Distributers, Complaints and provided information for Insurance Adjusters.

Introduced Buddy-Buddy Program that enhanced teamwork performance and helped build a motivated workplace.

Managed 7 to 65 employees as Administrative Manager for 2 years. EDUCATION

Penn Foster – On-line Classes 09/21

Medical Billing and Coding

Note: Will continue in January (Will Discuss)

Career City College - Ft. Lauderdale, FL 01/92 to 12/94 Research – Investigations – Data Entry

Prince Georges Community College – Largo MD 08/75 to 12/78 Business Administration and Communications

Douglas High School – Baltimore, MD 09/73 to 06/75 High School Diploma

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, time management, leadership, performance assessment and property management.

Goals: Will be completing a course in Medical Billing and Coding at Penn Foster in the Spring.

Note: Dates may seem to overlap, however; I worked two jobs on occasion… REFERENCES: Available upon request.

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