Tracie Batts

708-***-**** ad0anf@r.postjobfree.com Glenwood, IL

Customer-focused sales and service leader with extensive experience working as part of collaborative and versatile teams in the Leisure, Travel & Tourism industries.

PROFESSIONAL EXPERTISE

Business Operations Sales Cycle Management Inside Sales Sourcing & Prospecting Meeting Quotas Sales Training Consultative Selling Quality Assurance Inbound & Outbound Communication Escalated Service Requests Inventory Management Revenue Management User Trends Attention to Detail Organization CRM Systems Reservation Systems Microsoft Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

World Ventures Chicago, IL 2014 – 2020

TRAVEL AGENT/TRAVEL SALES CONSULTANT

Identified potential customers through various business development methods and cold call campaigns.

Managed sales pipeline, qualified leads for future sales, and coordinated travel bookings using a global network of travel suppliers.

Achieved Director status by recruiting 60+ agents per month, earning maximum income bonus.

Hertz Corporation Chicago, IL 2016 – 2020

TEAM LEAD (MDW AIRPORT LOCATION)

Formerly Customer Service & Sales Agent

Hybrid role focused on achieving customer satisfaction throughout all stages of the rental car process.

Served as interim Branch Manager to oversee daily operational and cross-functional team performance.

Managed fleet operations, including vehicle tracking, inspections, and reporting.

Supported entire rental cycle by floating across all departments as needed (e.g., rental counter, returns/exit gate, and private airport locations).

Managed and maintained VIP loyalty program that focused on coordinating rental cars for key clients and celebrities across various private airport (FBO) locations.

Maximized revenue through rate negotiation and upselling, and consistently achieved sales, profitability, satisfaction, and retention goals/KPIs.

Drove continuous improvement by communicating customer feedback to teams and resolving issues using effective customer service and de-escalation techniques.

Gareda Home Care Services Chicago, IL 2011 – 2016

HOME CARE AIDE

Provided high-quality and compassionate client care and support, including hygiene care, meal preparation, housekeeping, and medication reminders, and physician appointments.

Adapted to a flexible schedule, including overnights and weekends, to meet client care needs

Leveraged exceptional communication and interpersonal skills to make a positive impact on clients.

AT&T/EMS Orland Park, IL 2008 – 2011

CUSTOMER SERVICE & SALES CONSULTANT

Promoted TV and internet service packages using effective inside and outside sales techniques.

Created and solicited bundles that fit each customer’s budget and household needs.

Recruited and trained new sales members and provided ongoing coaching and mentorship.

EARLY EXPERIENCE

Retail Store Manager Hollywood Video 2000 – 2009

EDUCATION

Bachelor of Science (B.S.) Degree Finance Expected 2023

Colorado Technical University Colorado Springs, CO

Associate’s Degree Business Administration & Finance Emphasis

Colorado Technical University Colorado Springs, CO

CERTIFICATIONS

Certified Tax Preparer

Contact this candidate