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Customer Service Human Resource

Location:
Cairo, Cairo Governorate, Egypt
Posted:
October 10, 2023

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Resume:

LAMIAA MORGAN

HR Personnel

Objective

Multi-talented HR

Personnel consistently

rewarded for success in

operational

improvements.

CONTACT

PHONE:

+010********

Address:

Mustafa el nahas st –

Nasser city - Cairo

WEBSITE:

https://www.linkedin.c

om/in/lamiaa-morgan

-01228693/

EMAIL:

lamiaa.morgan@hotm

ail.com

Personal information

Date of birth:

28/01/1990.

Nationality:

Egyptian.

WORK EXPERIENCE

Consukorra company, Cairo, Egypt (HR Personnel)

March 2019– Nov 2020

● Update the HRI system with basic information of all new hires and resignation to be reflected on the monthly payroll

● File all new hires applications, offer letters & staff requisitions in addition to update the existing files according to the changes and renew exists employees contacts

● Ensure the timely and accurate update of all attendance and vacation records for all employees

● Support in the preparation of all documents required for new employees’ orientation

● Entering employees full data, their shifts, fixed days off, annual leaves, sick leaves or any updates related to employees status on SAP

Buzlin, Cairo, Egypt (HR Recruiter)

Nov 2015– Oct 2017

● Reviewed job applications to identify, vet and

recommend optimal candidates

● Completed human resource operational requirements by scheduling and assigning employees

● Communicated with potential hires to provide clarity on expected tasks, compensation and policies

NTRA, Cairo, Egypt (Customer Service Agent & Operator) July 2012– July 2013

● addressed customer complaints and mitigated

dissatisfaction by employing timely and effective

solutions

● Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and

escalating unresolved problems to upper management Education:

Faculty of commerce Ain shams university, Cairo (Egypt) From 2006 to 2010

B.Sc. in commerce, Accounting specialize.

SKILLS:

- Leadership (I was responsible for a team of 5 People).

- Good organizational skills gained as Coordinator

- Good Team leading skilled

- Interviewing Skills

- Hard working character

- 3D animation video creation on premium pro

- 3D Animation creation(Rigging, Animation)

COURSES:

ICDL

HR Management Diploma

3D modeling and Texturing (Maya, Zbrush and substance Painter)

Languages certificates:

TOPIK 1(level2)

Upper intermediate conversation level from British council



Contact this candidate