Front Desk Restaurant Staff

TIERNEY L. CRONIN

** ***** ****, ****** ****, NY 10987

ad0am5@r.postjobfree.com • 845-***-****

EXPERIENCE:

Oakland Spine & Physical Therapy. Oakland, NJ

Front Desk Administration. June 2023 - Currently

Manage incoming and outgoing phone calls to a 5 star certified standard. Communicate with doctors and providers about patient’s feelings, symptoms, desired care-plan changes, and other similar relations. Schedule appointments, special visits, meetings, and follow-up calls for doctors. Enforce and demonstrate office policies per HIPPA. Accurately compile all in-office transactions distinguished by insurance coverage, credit payments, and cash payments using Authorize. Create patient folders using various Microsoft Office applications including Sharepoint and Excel, Form Dr., and Vericle. Follow up with current patients in effort to avoid or solve future schedule conflicts. Contact former patients in a non-invasive way in effort to maintain a friendly and professional relationship after discharge. Remain professional and friendly at all times regardless of an individual’s high stress and pain levels they may be exhibiting.

Valley Rock Inn & Mountain Club. Sloatsburg, NY

Front Desk Administration February 2022 - June 2023 Greet clients as they arrive. Respond promptly to missed messages and phone calls. Manage reservation and seating arrangements for guests at the Valley Rock Lodge and the Valley Rock Cantina. Optimize workflow for restaurant staff. Interface with customers to respond to inquiries and requests. Coordinate with restaurant staff to create memorable dining experiences and uphold high quality standards. Create content across all social media accounts. Assist with inquiries for private events.

The Red Shutters Warwick, NY

Front Desk Associate October 2014 - March 2015

Interface with clients. Consolidate daily finances and process invoices using Quickbooks. Follow up with clients about design questions, requests, and decisions. Be the liaison for the designer and her clients. Help the designer create sketch up’s for client meetings. Transported valuable antiques and fragile decor from storage to project sites. Consulted with client design needs and visions, translated client requirements into visual designs, and provided recommendations for space planning. Answer phones, filter emails, and return messages. EDUCATION

S.U.N.Y. Cortland, Cortland, NY

Early Childhood Education; 2016-2017

Rockland Community College, Suffern, NY

Received Associate of Arts in Social and Behavioral Sciences SKILLS

Superb Customer Servicing Skills

Quick Problem Solving Skills

Always Reliable

Always Prepared

Friendly and Understanding

Professional

Natural Leadership Skills

Motivated by Guest Satisfaction, Happiness, and Comfortability Spreading Positive Energy

Passionate About Learning and Growth

Multi Line Phone Skills

Phone Etiquette

Hospitality

Ethical

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