Resume

Administrative Assistant Customer Service

Location:

Baltimore, MD

Posted:

October 10, 2023

Contact this candidate

Resume:

Karen Gilmore

*** ******* ****** ● Baltimore, MD 21218 C: 410-***-**** ad0all@r.postjobfree.com A dependable administrative assistant with over 10 years of experience providing support to Senior and Executive Level leadership. My experience has granted me the opportunity to help create policies and procedures, to train others and to learn to maximize relationships in order to accomplish team goals. I am comfortable multi-tasking in fast-paced, interactive environments, or balancing the ebb and flow of an office that does less volume. HIGHLIGHTS MS Office proficient 75 wpm

Flexible Reliable Team Player Ready

EXPERIENCE

08/2016 to Current Special Assistant

Dept. of Housing and Community Development – Baltimore, MD Manage the schedule for the Deputy Commissioner of Development and correspond with employees and members of the community to arrange meetings.

Provide representation at meetings as needed.

Handle, review, update, verify, and make corrections to, and initiate approval for various documents including, but not limited to the payment of relocation entitlement and eligibility of grant applicants, Prepare documents for approval by the Board of Estimates. Initiate the on-boarding process for potential new hires, and train new Administrative Assistants in the application of Standard Operating Procedures and providing outstanding customer service to various agencies, and the public at large.

04/2013 to 08/2016 Secretary III

Dept. of Housing and Community Development – Baltimore, MD Manage the schedule for the Acting Deputy Commissioner and Assistant Deputy Commissioner of Land Resources and correspond with employees and members of the community to arrange meetings.

Handle, review, update, verify, and make corrections to documents in preparation for Board of Estimates Approval.

Initiated correspondence for the purpose of securing entitlement payments involved in the real estate process for real property-including, but not limited to, acquisitions, dispositions, and associated fees. Review developer applications for open-bid eligibility Initiate the on-boarding process for potential new hires, and train new Administrative Assistants in the application of Standard Operating Procedures and providing outstanding customer service to various agencies, and the public at large.

01/2010 to 04/2013 Secretary II

Dept. of Housing and Community Development – Baltimore, MD Serve as assistant to the Supervisor of Permits & Records and the Director of the One Stop Permit Center in the Division of Code Enforcement.

Successfully review and research, permits paid with bad checks, and recover funds from insufficient fund payments.

Identify and prevent offenders from re-offending.

2007- 2010 Intake Coordinator/Receptionist

Housing Authority of the City of Annapolis - Annapolis, MD Provide service to the public as a switchboard operator/receptionist and initial contact for visitors to the Housing Authority while performing various front office/clerical duties. Review housing applications for eligibility while working within the policies and procedures outlined by HUD and the Housing Authority.

Responsible for accurately inputting, maintaining and updating Public, Section 8, and Senior Housing waiting list data into the system using Visual Homes program. Clarify, verify and resolve inquiries via telephone and in person inquiries from the public. 2005 – 2007 Police Communications Operator I

Anne Arundel Co. Police Dept. – Millersville, MD

Routinely answered switchboard and administrative lines. Effectively operated telephones, the 911 console, related communications equipment and performed related clerical tasks.

Responsible for fast, efficient, and accurate receiving, recording and processing of incoming calls, determining the necessity for emergency police service and other messages. 2004 – 2005 Intermittent Unemployment Insurance Claims Aide State of Maryland, DLLR-Unemployment Division – Baltimore, MD Responsible for receiving and reviewing unemployment insurance claims in a call-center environment.

Reviewing applications and determining eligibility for payment. Provide outstanding customer service while verifying and clarifying information regarding discrepancies, decisions and entitlement.

Performed related clerical tasks and operated office machinery. 2001-2004 Rehabilitation Technician

Gardenview Health Care Center/Future Care-Irvington – Baltimore, MD Use healthcare computer system, Care Track, to routinely enter and update patient data and maintain patient therapy records.

Responsible for the filing and maintenance of therapeutic progress notes in the rehabilitation section of the patient’s confidential medical record.

Provided administrative support to the Director of Nursing and other Department Heads, while fielding inquiries from the patients, and resolving issues for patient family members as needed. EDUCATION Community College of Baltimore County – Essex, MD Essex, MD 2010-2013

Major: Psychology GPA: 3.0

REFERENCES

Thurman Bridges, PhD

Associate Professor and Chairperson

Morgan State University

443-***-****

ad0all@r.postjobfree.com

India Cason

Data and Analytics Analyst III

University of Maryland Medical Systems

410-***-****

ad0all@r.postjobfree.com